This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owned a 2013 Mercedes Benz ML350. The contact stated that the vehicle was stopped waiting for traffic to pass when a second vehicle suddenly crashed into the front end of the vehicle. During the crash, the front end of the vehicle was severely damaged and the vehicle was destroyed but no airbags were deployed. No injuries were reported. A police report was taken at the scene and the vehicle was towed away. The cause of the failure was not yet determined. The manufacturer and local dealer were not yet notified of the incident. The failure mileage was 96,000.
Takata recall: I was informed over a year ago of my vehicle being in this active recall and nothing has been done to date by the dealership or manufacture
While traveling on the interstate my ml 350 Mercedes Benz was struck by another vehicle. I was traveling the speed limit of 70 miles per hour when a car passing me lost control of his vehicle and struck me. The impact was on the drivers side of the car on the rear wheel. The impact pushed my SUV to the right. Upon impact, the rear wheel on the passenger side broke, snapped in half and the flew away causing my ML350 to roll five or six times before coming to rest just inches from on coming traffic traveling East bound on the other side of the median. The officer investigating the accident said his major concern was that upon impact the rear wheel on the passenger side snapped causing the car to roll five or six times. I contacted Mercedes Benz and requested they investigate the crash. I sent information about the accident to Mercedes to review in addition to the current location of the vehicle and several images of the ML350. I received a response by phone from Mercedes Benz in which the Mercedes representative agreed with the officer that the wheel breaking upon impact was the reason the vehicle rolled over. I requested the information in writing; however, I was informed that Mercedes Benz does not share findings from such investigations they consider to be internal information. The vehicle was totaled but the good news was that there was no loss of life.
- Acworth, GA, USA
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- Gainesville, FL, USA