This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2001 ML430 Mercedes which was purchased brand new in 2000. While traveling at speeds of 65 mph and utilizing the cruise control she tapped on the brake pedal to disengage the cruise control and it remained engaged. She continued to apply extreme pressure to the brake pedal in an attempt to stop the vehicle, to no avail. She was forced the shift gears into neutral until she coasted and stopped. She was able to drive the vehicle to the dealer who stated that a component failed to communicate with the pedal and disengage the cruise control. The contact is uncertain what the component was. Repairs were made by her local dealer. The failure mileage was 127,000 and the current mileage was 130,000.
Cruise control did not disengage while driving at 60 mph and without pressing the on the accelerator. Vehicle surged by applying the brakes. Consumer disengaged manually the cruise control. Dealer notified.
Consumer was traveling with cruise control on at 60 mph. When consumer applied the brakes cruise control did not deactivate. Vehicle continued to accelerate. Consumer had to manually turn off cruise control. Driver believed that brake switch interacted with the cruise control. Dealer was contacted.
- Cambridge, MA, USA
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- Clearwater, FM, USA