Headlights Go Off While Driving


really awful
Typical Repair Cost:
Average Mileage:
59,850 miles
Total Complaints:
3 complaints

Most Common Solutions:

  1. replace lighting module (2 reports)
  2. not sure (1 reports)
2002 Mercury Grand Marquis lights problems

lights problem

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2002 Mercury Grand Marquis Owner Comments

problem #3

Jul 162018

Grand Marquis LX 4.6L Sohc

  • Automatic transmission
  • 55,000 miles


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headlights go off while driving headlights go off while driving

Light went off on the highway at around 1am at night and we scraped against a guardrail until we came to a stop. It was pitch dark. This was caused by the light control module going bad. I wrote a letter to Ford requesting them to pay for my damages. My grandkids were in the car sleeping and everyone was screaming. Looking for a lawyer now.

Fords answer was; there was no warranty, the part is not on recall, and there are no other programs in effect that would provide coverage for my current concern. They asked I keep my receipts in case there is a future recall. I guess that will happen if someone dies after their lights go out in the middle of a busy highway. We were fortunate that it was late and there was no traffic in that area. The least Ford could do was to pay for the damages. I will seek a lawyer. Ford, do what's right.

- Myrna F., Lakeland, US

problem #2

Jul 202015

Grand Marquis

  • Automatic transmission
  • 85,000 miles

Lights went out while driving late at night. VERY scary. Stopped and fiddled around. Finally managed to hold the brights on with left hand while driving home. Took the car to my mechanic and had the lighting module replaced the next day. Two months later I received a letter from Ford dated Oct 2015 saying this problem has been placed under Cust. Satisfaction Program 14N01 and covered by Ford to have the module replaced. I called Customer Relationship to request a refund for my cost and was told that I could not receive one because the deadline for refunds ended October 2014 (note: that was 10 months BEFORE I had a problem!!! Apparently this refund policy was stated in an earlier letter in April 2014 which I NEVER RECEIVED.) Regardless, Customer Rel. people in Manilla and Florida just ignore the obvious GAP in their program policy logic and tell you "sorry ma'am there's nothing I can do." So in the October 2015 letter Ford offers to pay for the lighting module to be replaced but ONLY if you got the letter and held onto it BEFORE your lights failed, then when they DO fail, you can take the letter to a dealer to replace said light module. But If you were unaware of the defective lighting module, and were forced to pay to have it replaced at your own cost, Ford is not going to reimburse you. And then, if in your by then complete state of fury, ask for a supervisor you're told they have to put in a one-day request. I WILL FIGHT TIL THE FINISH!!!!!

- lbh, Birmingham, AL, US

problem #1

Sep 072011

Grand Marquis V8

  • Automatic transmission
  • 39,500 miles

While I was driving my car in the dark at night my headlights just turned off by themselves. I was driving on a highway with NO STREET LIGHTS and was very scared when this happened. I COULD NOT SEE A THING!!! AND ALMOST CRASHED!!! I had to stop my car in the middle of the highway and try to pull over in pitch black darkness. This happened for the first time about two months ago and intermittently happens often now. I can drive while holding my brights on but my regular lights will just go on and off by themselves. I brought my car to the mechanics and they diagnosed the headlight module needed to be replaced. The part alone will cost $650 plus installation labor charge. This problem should be covered by Ford as it is a defective and potentially fatality causing defect.

- Donna L., Scarsdale, NY, US

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