really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
65,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Grand Marquis seat belts / air bags problems

seat belts / air bags problem

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2002 Mercury Grand Marquis Owner Comments

problem #2

May 052012

Grand Marquis

  • miles


I swerved to avoid an animal in the road and hit a telephone pole head on at 35 mph. My air bags never deployed. The front end of the car was crumpled well into the engine compartment. The police, fire dept and emt's were all very surprised the air bags did not deploy. I have sustained some injuries but nothing life threatening. (cracked ribs, soft tissue damage, lower back injury). No other vehicles were involved in the accident.

- Sanford, NC, USA

problem #1

Oct 302011

Grand Marquis 8-cyl

  • Automatic transmission
  • 130,000 miles
The contact owned a 2002 Mercury Grand Marquis. The contact stated he was involved a rollover crash and the drivers air bag did not deploy. The rollover was caused by the vehicle being driven off of the roadway. The contact did not know the speed that the vehicle was traveling at. The vehicle was determined to be destroyed. The police and fire department appeared on the scene and cut the contact out of the vehicle. The vehicle was not inspected to determine why the drivers air bag did not deploy even though the passenger air bag deployed. The failure mileage and current mileages were 130,000. Updated 01/05/12 updated 01/12/12

- Carmi, IL, USA

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