definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
36,682 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Mercury Grand Marquis seat belts / air bags problems

seat belts / air bags problem

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2002 Mercury Grand Marquis Owner Comments

problem #3

Aug 132016

Grand Marquis

  • miles


Both back seat belts don't retract as they should, the test was done when vehicle is stopped but I checked my other grandmarquis of 1997, it has the same issue. I also took it a mechanic and they checked two different but Ford Crown Victoria, it snowed the same issue. All vehicles were stationary during test. Is there any safety test I can perform to make sure they work or recall on this vehicle.

- Windsor, CA, USA

problem #2

Jun 212016

Grand Marquis

  • 95,000 miles
Seat belts will not retract after use and are stuck.

- Lasalle, MI, USA

problem #1

Dec 052008

Grand Marquis

  • 15,046 miles
Air bags are rendered inoperative by failure of a sensor in the driver's side seat belt pretensioner. Flashes code 3-4. part in question is oem number 2W7Z54611B09aaa. Ford advises that part is discontinued, no replacement parts available. No other explanation. This leaves two choices: Drive without airbag protection or replace vehicle. This car has less than 16,000 miles on it and need not be replaced. How can a safety critical item be discontinued in less than 6 years. This part is required to be replaced in the event of an airbag deployment and, as in my case, when the sensor failed.

- Naperville, IL, USA

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