2008 Mercury Mariner steering NHTSA complaints: Steering

NHTSA — Steering Problems

2008 Mercury Mariner (Page 6 of 7)

CarComplaints.com Seal Of This Might Hurt

CarComplaints.com Notes: The 2008-2011 Mercury Mariner has a dangerous problem with the power steering that Ford says they fixed when they didn't -- at least not 100%.

10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
101,327 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2008 Mercury Mariner steering problems

steering problem

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2008 Mercury Mariner Owner Comments (Page 6 of 7)

« Read the previous 20 complaints

problem #36

Feb 102014

Mariner

  • 85,000 miles

A D V E R T I S E M E N T S

The contact owns a 2008 Mercury Mariner. The contact stated that the steering wheel would shake vigorously until the wheel was turned. The failure would recur once the wheel returned to the straight position. The vehicle was taken to an independent mechanic, who could not diagnose the vehicle. The vehicle was not repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 85,000.

- Canton, OH, USA

problem #35

Jan 212012

Mariner 6-cyl

  • 55,350 miles
I too, have experienced a loss of power steering and an increasingly severe "shaking" of my steering wheel when it is working. I took the car to the mechanic and was told that I need to replace the entire steering column due to a failure of the electronic power steering. The garage told me after calling Ford dealer that it would cost me $1500 - $2000 with labor. After doing some research online it appears as though this is quite a common issue for '08 escapes and Mariners (www.carcomplaints.com/Ford/escape/2008/steering/power_steering_failure.shtml). it is extremely dangerous because I cannot turn the wheel at all when the power steering goes out. When I turn the vehicle on, there will be no power steering and I have to turn the ignition off and back on several times before the power steering will work. Sometimes the steering wheel will shake violently and make a loud vibrating noise while standing still. This also occurs while driving at normal speeds. Having read the vast amount of complaints addressing this steering problem and the fact that the NHTSA is aware of the defective electronic power steering problem. I am surprised that there has not been a recall for this very unsafe problem. I cannot afford to repair, what should be Ford responsibility!!!!!!! yikes......

- Schenectady, NY, USA

problem #34

Mar 172014

Mariner

  • 103,000 miles
While pulling away from a stop light, an attempt to make a right turn was made. In the middle of the turn, the power steering assist quit. The turn was near impossible to complete and I almost ran over a gas station sign. After wrestling the car to a stop in a gas station I turned off the ignition and called my husband. He suggested I have the car towed to a repair shop. While on the phone I restarted the truck and the power assist resumed working. I returned home without incident. Someone is going to be killed if they are not strong enough to control a truck like this without power assist. The power assist has quit three times since and only my husband drives the vehicle now.

- Clarkston, MI, USA

problem #33

Feb 252014

Mariner

  • 92,000 miles

A D V E R T I S E M E N T S

Driving and my wheel shakes and makes a horrifying noise. It's almost scary. Scared my wheels going to seize while I'm driving. Turn the car on sometimes and the power steering has failed. Have to restart the car to get it to work. Have read multiple other people who have the same problem. $2000 to get it fixed. This is ridiculous. Need a recall.

- Novi , MI, USA

problem #32

Feb 202014

Mariner 6-cyl

  • 162,000 miles
Driving down road, at 65 mph, steering wheel starts to vibrate, and is making a chattering noise at bottom of steering column. Stop vehicle, steering wheel vibrates more with brake on. Next time I start vehicle, there is no power steering. I shut off vehicle, restart, then the power steering works. This has happened several times. I talked to service manger at 2 dealers, they do not know what the problem is. One dealer was going to E-mail Ford to find out, waiting for a reply from him. I look up, Mercury Mariner steering problems on internet, there are thousand of people have same problem. It is apparently an electronic steering sensor, in the steering column that is bad. Went to Ford dealer, talked to parts person, and service manager, they have never heard of this problem. They find a picture of the steering column, but can't find a part number, so can't tell me a cost of the part. Frustrated. I need to get this fixed before some one gets hurt.

- Winthrop , IA, USA

problem #31

Feb 202014

Mariner 6-cyl

  • 130,000 miles
The 2008 Mercury Mariner steering wheel shakes while at low mph or stopped completely. Intermittent loss of power steering when vehicle is started. Concern that it will loose power while driving though it has not happened yet. Hope there is enough awareness that Ford acknowledges this and issues a safety recall.

- Spokane, WA, USA

problem #30

Feb 262014

Mariner

  • 69,800 miles

A D V E R T I S E M E N T S

The contact owns a 2008 Mercury Mariner. The contact stated that while driving 45 mph, the steering wheel shook before seizing without warning. The vehicle was not taken to the dealer to have a diagnostic performed. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 69,800.

- Port Huron , MI, USA

problem #29

Feb 222014

Mariner

  • 69,800 miles
TL- the contact owns a 2008 Mercury Mariner. The contact stated while driving 45 mph the steering wheel began to shake and it locked without warning. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 69,800.

- Port Huron , MI, USA

problem #28

Feb 102014

Mariner 6-cyl

  • 75,000 miles
Over the last couple weeks we have experienced a loss of power steering and an increasingly severe "shaking" of our steering wheel when it is working. We took the car to the mechanic and was told that we need to replace the entire steering column due to a failure of the electronic power steering. The part alone is $900, $1,400 with labor. After doing some research online it appears as though this is quite a common issue for '08 escapes and Mariners (www.carcomplaints.com/Ford/escape/2008/steering/power_steering_failure.shtml). it is extremely dangerous because I cannot turn the wheel at all when the power steering goes out. It has not gone out mid-drive for us yet, but have read of that happening to people. For us, when we turn the vehicle on, there will be no power steering and we have to turn it off and back on again 1-3 times before the power steering will work. And then there is a severe "shaking" while driving. I am shocked the defective electronic power steering has not been recalled for these very popular cars. We drive a 3 year old and 5 month old in our car. We cannot afford this type of repair, but clearly cannot afford to drive our children in the cars very dangerous condition.

- Chicago, IL, USA

problem #27

Feb 182014

Mariner

  • 124,000 miles
The contact owns a 2008 Mercury Mariner. The contact stated that upon entering and powering on the vehicle, the contact stated that it became difficult to steer. The vehicle was not taken for inspection or repairs. The manufacturer was not made aware of the issue. The approximate failure mileage was 124,000.

- Oxford, OH, USA

problem #26

Jan 292014

Mariner

  • miles

A D V E R T I S E M E N T S

A couple days ago I started my car as usual before going to work to let it warm due to the weather. As I started backing out of my drive I realized my steering wheel isn't moving like it's supposed to. I stopped and turned the car off and then back on, then it was fine. As I'm driving and getting ready to switch lanes on the highway it does it again so I pull on the shoulder and get out the car to check under the hood, a man pulls over to help me seeing as I'm a woman on the side of the road and in my military uniform. He says it could be because of the weather but it should be fine. Now after 2 or 3 days the steering wheel shakes and vibrates and a rattling noise occurs at low speed and certain positions when the wheel is turned, or even at a standstill position. It has recurred several times since the first time and always when the car starts. It can be stopped by turning off the ignition and restarting the car. Also a wrench shows up in the message center, as I read my manual come to find out that's for the transmission. I've read a lot of the comments and complaints and have to wonder, will it take a death because of this for Ford to realize we're not making this up and it's not due to poor or lack of maintenance.

- South Elgin, IL, USA

problem #25

Jan 092014

Mariner

  • 126,000 miles
The steering wheel started by locking up when started. Then it started shaking whenever it was in park or brakes were applied and then just started to shake whenever the car was on. After a few days of this the wheel would start locking up while driving occasionally.

- Union City, PA, USA

problem #24

Jan 022014

Mariner

  • 110,000 miles
When starting up the car, I was unable to turn the steering wheel without significant effort. Felt like the wheels were frozen to the ground. After turning the car off and on again, it let go and steered as usual. Now the steering wheel shakes and vibrates and a rattling noise occurs at low speed and certain positions when the wheel is turned. It has recurred several times since the first time and always when the car starts. It can be stopped by turning off the ignition and restarting the car.

- Saratoga Springs, NY, USA

problem #23

Dec 262013

Mariner 4-cyl

  • 114,000 miles
My car is well maintained. I do everything to keep it running well and now the power steering only works half the time. It is now also making a clunking noise in the steering wheel column and the wheel will shake on its own while in park. I have read lots of complaints about this same problem on many I these vehicles and something needs to be done! $1300 is a ton of money to pay to have a "sensor" probably the size of a fuse replaced! and it's very scary when the power steering goes out while your doing 70 down the highway!

- Rose, OK, USA

problem #22

Nov 242013

Mariner

  • 83,950 miles
I drove into a parking lot and all of a sudden I could not steer the vehicle. It was like having 4 flat tires at once. No warning signals from the dashboard. After turning the vehicle off and restarting later I could steer it home. On the following Monday the 25th of November, I took it to a local mechanic I know and he decoded a power steering sensor malfunction. The whole steering column had to be dismantled to put in the new electric power steering pump. What happens if these units go out when you are doing 70 mph on the interstate? my cost was $1262.43 I will never buy a Ford product again.

- Salem, MO, USA

problem #21

Nov 192013

Mariner 6-cyl

  • 80,500 miles
I was driving down freeway when steering failed applied brakes to slowdown and steering would hardly work. Was able to get it to Ford garage steering column had to be replaced as a sensor failed and a clock spring broke.

- Aberdeen, SD, USA

problem #20

Nov 152012

Mariner

  • 40,000 miles
The contact owns a 2008 Mercury Mariner. The contact stated that while driving approximately 2 mph, the steering wheel became difficult to maneuver. The failure recurred intermittently. The vehicle was taken to the dealer where the technician stated that the steering gear would need to be replaced. The contact was concerned that the failure would recur due to the format of the electrical steering system. The vehicle was not repaired. The VIN was not available. The approximate failure mileage was 40,000.

- Buffalo, NY, USA

problem #19

Nov 132013

Mariner

  • 65,000 miles
The contact owns a 2008 Mercury Mariner. The contact was driving 5 mph when the power steering assist failed. The vehicle was towed to a dealer for inspection. The contact was advised that the steering column would need to be replaced. The vehicle was not repaired. The manufacturer was notified of the incident. The approximate failure mileage was 65,000.

- Lunenburg, MA, USA

problem #18

Oct 282013

Mariner

  • 93,000 miles
The contact owns a 2008 Mercury Mariner. While driving 55 mph, the power steering failed; however, the contact was able safely merge onto the emergency lane where it was restarted. The contact stated that the steering wheel functioned with difficulty. The vehicle was taken to a dealer for inspection and the contact was informed that there was an issue with the electric steering in the steering column. The vehicle was repaired. The manufacturer was not notified of the incident. The approximate failure mileage was 93,000.

- Barto, PA, USA

problem #17

Oct 222013

Mariner 6-cyl

  • 92,000 miles
As driving I went to turn right when the steering failed, it was like an old car with manual steering. Between abruptly forcing the brake pedal to the floor and trying to force the wheel to the right, I managed to go across the street and into a farmers field ( good thing I bought it with AWD). When I restarted the vehicle the steering worked fine. After reading similar scenarios on the internet. I then later contacted Ford care and the wonderful personnel tried to tell me that it is not a concern of Ford since it not an issue for Ford at this time. Failure of steering seems to be major safety concern to anyone who drives a vehicle in my opinion. The worst part of this issue is I deal directly with an automotive supplier of steering column assemblies to Ford and other manufacturers in Indiana. By knowing what is under plastic and Ford telling me I need to replace it, I ask what quality is in the rest of the vehicle.

- Medina , OH, USA

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