The contact owns a 2008 Mercury Mariner. When the vehicle was started, the steering wheel failed to move in either direction while reversing. There was no warning indicator illuminated when the power steering failed. The vehicle was not diagnosed by an independent mechanic or dealer. The failure was reported to the manufacturer and they advised that the vehicle be diagnosed and repaired by a dealer. The approximate failure mileage was 121,000.

- Bozeman, MT, USA

Lost power steering all of a sudden. I was parked in my garage and went to back out and no longer had power steering. Luckily I was pulling out of my driveway and I could pull back in to assess the situation. Had I been driving on a highway and this happened I don't think I would've had the strength to steer the car to my destination. The car has a recall in place for this but my VIN number doesn't seem to be affected. I am wondering why? I wasn't even notified of this recall back in 2014- recall 14V284000 I read the codes off of my vehicle and B1342 variable assist power steering module code. The other code is B2290 occupant classification system fault front passenger side (this may be an air bag issue) which I have told the dealer about in years past. I don't know what the safety risk is with that code.

- Buffalo, NY, USA

The contact owns a 2008 Mercury Mariner. The contact experienced a partial failure with the power steering. The vehicle was repaired per an unknown recall regarding the power steering on September 19, 2017. The repair was performed by bill walsh Ford Lincoln Kia (2900 columbus street, ottawa, il 61350). While the vehicle was at a stop sign, the steering column fractured. The vehicle was taken back to the same dealer where it was diagnosed that the entire power steering column needed to be replaced. The manufacturer was contacted. The recall information was not provided. The failure mileage was 72,103.

- Ottawa, IL, USA

Performed recall service at bozeman Ford in bozeman Montana for recall 14S05 on October 13,2014. On April 23, 2018 my power steering went out and was attributed to a faulty torque sensor, which should have been replaced during the initial recall service. Was informed by bison Ford in great falls Montana that since initial recall service was performed, this service would not be covered by the recall and I would have to pay the $625.32 in parts and labor to replace the sensor again. This is a safety issue that should have been resolved by the initial recall service and I should not be required to pay for follow up service related to the recall.

- Great Falls, MT, USA

The contact owns a 2008 Mercury Mariner. While the vehicle was stationary, the steering wheel seized. The contact started the vehicle, but could not turn the steering wheel left or right. The dealer (town and country Ford in evansville, Indiana) was made aware of the failure and scheduled an appointment for diagnostic testing. The manufacturer was not made aware of the failure. The failure mileage was 95,500.

- Evansville, IN, USA

While driving the steering wheel started shaking. Within 48hrs I lost power steering and was unable to drive safely. I had to have the car towed to my home because it went out while picking up my kids from school. A mechanic gave me the diagnosis of error B2278. The same code identified for recall 14S05 in replacing the torque sensor. Ford did not resolve the issue properly when my vehicle was serviced for the recall. A software update was done instead of replacing the faulty sensor, which Ford identified as the source of failed steering assistance. I was without a car for 2 weeks because it was not safe to drive. Ford did not honor the recall to replace the sensor.

- Sacramento, CA, USA

In March 2018, I noticed the steering wheel would shake when coming to a stop sign or stop light and make a grinding sound. It continued to do this every time for a couple weeks. Then toward mid March, I was backing out of a driveway and the power steering totally went out.it stated on panel "power steering default assist." It took extreme effort to steer the wheel to the side as the steering wheel was extremely rigid. Because it is a safety hazard to drive, it has only been driven to move car in apartment parking lot. I got this vehicle in June 2017 from a car dealer with no warranty. Ford says this VIN # is not included in recall for torque problem with power steering failure. As this is a manufacturing defect and a safety hazard, I want this vehicle VIN added to recall list. If I drive it on open road, it will surely cause injury to my family. I can't even maneuver the steering wheel.

- Brooklyn Park, MN, USA

The contact owns a 2008 Mercury Mariner. While driving 35 mph, the steering wheel seized and the contact was unable to steer the vehicle. The contact was able to pull over to the side of the road. There were no warning indicators illuminated. The vehicle was towed to conway Ford (2393 us-501, conway, SC 29526) where it was diagnosed that the steering column lock module needed to be repaired. The vehicle was repaired. The manufacturer was not contacted. The contact referenced NHTSA campaign number: 14V284000 (steering). The failure mileage was unknown. Contact states that when vehicle was left over night in a parking garage the steering was completely out upon starting vehicle. The only way steering would work is with the help with another person turning the wheel. Contact states ignition stopped working as well and needed to be replaced.

- Ludington, MI, USA

I have checked it online and saw that there was a recall on my car series. But I never got and update, or mail from Ford, Mercury for the recall. Now my car has the issue and cant even move it. It is Ford responsibility to make the car right. This is not caused because of driver. I call Ford services and they dont even want to fix it for the car which has a recall

- Chicago, IL, USA

Sensor in stering wheel is bad, also jerks when it shifts

- Midland, MI, USA

While driving, power steering failed during intersection turn. No accident, just wrestled steering wheel through problem. My mechanic said failure was "steering shaft torque sensor". upon research, I found this seems to be part of a recall that I was not aware of (ref 14V284000 issued 5/29/2014 -- also ref Ford 14S05). Called Ford customer service for verification. Could not get verification of past qualification for my VIN, just that "none open now". said for recall in question, that Ford management had since closed that recall as complete. How can I verify that my VIN originally part of that recall" and if so, is there no relief available" expensive repair -- $500+.

- Charlotte, NC, USA

The contact owns a 2008 Mercury Mariner. While operating the vehicle, the electronic power steering malfunctioned and the steering wheel became very difficult to turn. The failure was not diagnosed or repaired. The local dealer (bowker Ford in ponca city, ok) and the manufacturer were notified of the failure, but did not assist. The failure mileage was 240,000.

- Lamont, OK, USA

The contact owns a 2008 Mercury Mariner. The contact received notification of NHTSA campaign number: 14V284000 (steering). The vehicle was taken to reynolds Ford of norman (825 N interstate dr, norman, ok 73069) where the software for the power steering control module was updated. On several occasions, while driving various speeds, the steering wheel shook uncontrollably while approaching a stop. There were no warning indicators illuminated. The vehicle was currently at joe cooper Ford of edmonton (600 w memorial rd, Oklahoma city, ok 73114, (405) 475-9000) where it was diagnosed that the electric power steering needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failures and the contact was informed that the recall repair was performed in 2014, and would not be performed a second time. The approximate failure mileage was 90,000.

- Norman, OK, USA

I was driving on the highway yesterday evening when my Mariner displayed the message 'power assist system fault'. I did not notice an immediate issue with the steering but carefully limped it home. This morning I called my mechanic about it. He had formerly worked for Ford and was familiar with the issue. We set up an appointment. However as I backed the vehicle out of the garage, the message disappeared and the power steering failed completely, making the vehicle unsafe to drive.

- Columbus, WI, USA

Steering wheel vibrates back and forth on its own, without any driver input, while vehicle is stopped and running

- Sidney, OH, USA

While driving on a major highway at 75 mph the power steering for my 2008 Mercury Mariner failed. It became very difficult to control the vehicle, posing a serious safety risk. Upon inspection, it is believed that the torque sensor has failed. Unfortunately, while a system is clearly not functioning, there are no trouble codes displayed at this time. I see that there is an exsisting safety recall in place for the same year, make, and model for this specific problem however it does not include the VIN for my vehicle.

- Deer Trail, CO, USA

The contact owns a 2008 Mercury Mariner. While driving 35 mph, the power steering assist failed and caused the steering wheel to seize. The contact was able to drive the vehicle. The dealer (dana Ford Lincoln, 266 West service road, staten island, NY 10314) stated that the VIN was not included in NHTSA campaign number: 14V284000 (steering). The dealer informed the contact to bring the vehicle in for diagnostic testing. The manufacturer was contacted and did not assist. The vehicle was not diagnosed or repaired. The failure mileage was 72,637.

- Staten Island, NY, USA

My 2008 Mercury Mariner power steering went out while driving. I turned it in to get looked at two different places. Both places stated that it should be a recall problem. After doing further research the 2008 Mercury Mariner does have a recall on it for the power steering issue, however my VIN number is not being warranted for the same issue. This is obviously a manufacturer issue, which possibly could've caused a harmful situation to myself and my family or others on the road driving. Luckily no one was harmed while the power steering went out, but that does not change the fact that my 2008 Mercury Mariner should not be covered. Please address this issue as soon as possible as it is a costly inconvenience that 100% should be covered under recall as stated online that these vehicles all have the same power steering issue. Thank you in advance for your time looking into this matter.

- Gambrills, MD, USA

The contact owns a 2008 Mercury Mariner. When the vehicle was started and shifted into drive, the steering wheel seized. The contact was unable to drive the vehicle. The dealer was not contacted. The manufacturer was contacted and stated that the vehicle was not on the recall list. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA campaign number: 14V284000 (steering). The failure mileage was 85,850.

- Philadelphia, PA, USA

A message saying 'power steering assist fault' came on and the steering wheel began to shake very noticeably, almost as if the power steering was about to quit. The vehicle was taken to the dealership in 2014 for recall 14S05 and the dealership supposedly did their software update. Now they say it is due to the power steering torque sensor needing replacing which is the exact recall 14S05. They are not honoring it because they said it was fixed when it was brought in previously even though the problem was not fixed, only bandaged so they can charge me $650 later on. This is a safety concern that they are knowingly forcing people to pay for. There is a facebook post regarding this very thing.

- Broken Arrow, OK, USA