Steering wheel starts to shake around 35 miles per hour. It was becoming difficult to steer so I took it to a local dealership. After being charged for a diagnosis they stated it was the steering torque sensor. They stated there was a recall for my make and model but my VIN was not included. How can only some VIN's be included but not all? after doing some research myself I've seen multiple complaints about this issue but not everyone is able to get it resolved through the recall.

- Marcus Hook, PA, USA

The contact owns a 2008 Mercury Mariner. While driving approximately 35 mph, the power steering failed without warning. The contact stated that the failure was intermittent. The vehicle was repaired per NHTSA campaign number: 14V284000 (steering) at byerly Ford (located at 4041 dixie hwy, louisville, ky 40216, (502) 448-1661). The manufacturer was notified of the failure. The approximate failure mileage was 100,000.

- Louisville, KY, USA

The contact owns a 2008 Mercury Mariner. Upon starting the vehicle, the steering wheel was difficult to turn. Also, the interior fender was rusted. There were no warning indicators illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and did not assist. The failure mileage was approximately 100,000.

- Rockwood, PA, USA

The contact owns a 2008 Mercury Mariner. While exiting the highway at 45 mph, the power steering seized. The contact was able to slow the vehicle down and pull over onto the shoulder. The contact had the vehicle towed home. Bill kay Ford (14633 S cicero ave, midlothian, il 60445, (708) 388-3000) stated that the vehicle was not included in a recall; therefore, the contact would have to pay for the repairs. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 168,000.

- Preswood, IL, USA

The steering box torque sensor was a part of the 2014 Ford recal. The previous owner had the sensor replaired in compliance with the recall in November of 2014.. I purchased the vehicle as used in December of 2017. In December 2018 the sensor failed again while I was driving, which caused the steering to become hard to operate; exactly 4 years and 1 month after the initial recall repair. I took the vehicle to a Ford repair shop and was informed, after being charged $75 for the diagnosis, I was told that the recall would not be honored because of the previous remedy performed in 2014. If the problem was fixed why does 4 years and 1 month later the same problem occurs? apparently the faulty sensor was not fixed.

- Denver, CO, USA

I believe my vehicle should be part of the NHTSA recall campaign number: 14V284000 I was driving the vehicle when I lost all steering it was scary and very dangerous. Please make this a wider recall so I can have my car fixed. Thank you.

- Hatboro, PA, USA

The contact owns a 2008 Mercury Mariner. While backing out of the driveway, the power steering suddenly failed and the steering wheel became very difficult to turn in either direction. The vehicle was taken to an independent mechanic who diagnosed that the steering torque sensor was faulty and needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the local dealer (dana Ford, 266 w. service, staten island, NY) who indicated that the vehicle was serviced in October of 2014 per NHTSA campaign number: 14V284000 (steering). The contact indicated that the same failure listed in the recall had occurred. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 97,000. Consumer stated steering column needed to be replaced.

- Staten Island, NY, USA

The contact owns a 2008 Mercury Mariner. While operating the vehicle, the power steering assist was inoperable and made the steering wheel very difficult to turn in either direction. The vehicle was taken to an independent mechanic who diagnosed that the steering wheel torque sensor was faulty and needed to be replaced. The vehicle was not repaired. The local dealer (hixson Ford, 2506 S. macarthur dr, alexandria, la) was notified of the failure. The manufacturer was not notified. The failure mileage was 251,000.

- Alexandria, LA, USA

Power steering is not operating.

- Alexandria, LA, USA

The contact owns a 2008 Mercury Mariner. While pulling out of a parking space, the steering wheel became very difficult to turn. There were no warning indicators illuminated. The contact also stated that the failure occurred approximately three other times. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure mileage was 150,000. Consumer stated vehicle was not fixed properly.

- Lawrence, KS, USA

The power steering became intermittent while driving in the snow and then a full loss of all power assist to the steering. Very difficult to steer during slow speeds.

- Mountain Top, PA, USA

The contact owns a 2008 Mercury Mariner. While driving 65 mph, the steering wheel seized without warning. While the vehicle was switching to the right lane, the steering wheel became inoperative. The vehicle was towed to the contact's residence. Tipton Ford (3840 North expressway, brownsville, Texas 78526, (956) 350-5600) was made aware of the failure and stated that there was no recall on the vehicle. The dealer also stated that the vehicle was repaired in 2016 per NHTSA campaign number: 14V284000 (steering) due to intermittent shaking of the steering wheel while driving various speeds. At that time, the vehicle was repaired by mac haik's southway Ford (7979 interstate 35 access road, san antonio, Texas 78224, (210) 922-2222) where it was diagnosed that the motor mount needed to be replaced. The vehicle was not repaired for the recent failure. The manufacturer was not notified. The failure mileage was approximately 200,600.

- San Antonio, TX, USA

"Ford power steering recall 2008 Mercury Mariner" while driving, "power steering assist fault" displayed on my console and experienced a sudden loss in power steering, making it very difficult to turn the steering wheel. I found a recall listing in 2014 #14S05 for this same issue for the same year and model as my vehicle. I have been told by both Ford Motor Co. And my local.dealershio, that my vehicle.does not qualify for a recall. There was no warning of this failure, no engine lights or warnings we're onprior to operating the vehicle.

- Lubbock, TX, USA

The steering gear lost electric power and won't start.

- Huntingburg, IN, USA

Takata recall this car had a recall in 2014 about the power steering assist we took it back to the dealer in 2016 they changed the part. I am having the same problem now the steering couldn't move while I was driving I almost had a car accident.

- Chicago, IL, USA

The contact owns a 2008 Ford Mariner. While driving approximately 15 mph and making a right turn, the power steering suddenly failed and the steering wheel became very difficult to turn in either direction. Also, the message "power steering assist fail" was displayed. The failure was not diagnosed or repaired. The local dealer (campbell Ford, 2801 S. eleventh St, niles, mi) and the manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the vehicle was previously serviced in February of 2015 per NHTSA campaign number: 14V284000 (steering). The contact indicated that the vehicle experienced the same failure listed in the recall. The failure mileage was 160,000.

- Niles, MI, USA

My 2008 Mariner had a recall for power steering default sensor. I was told by Ford that the issue was recalibrated in the originial recall before I purchased the car the power steering failed again Ford will not fix it they did not change the part to solve the problem originially they just reset it on the computer. It is extremly hard to turn, but I need the vehicle for work. Got repair quotes as high as $1500 to repair, money I do not have.

- Madison, CT, USA

There was a recall on the power steering torque sensor on my vehicle I purchased from a used car lot. The previous owner had the recall "fixed" which Ford said was a software update in 2014. My steering wheel started shaking and making a ticking noise so I took it to the shop where they diagnosed this same part as the problem also stating it needed to be replaced, not just "software updated" which is not what was done in 2014. I contacted Ford directly to see if they would fix it and was told it was my responsibility because it was already "repaired" in 2014. This is a safety concern as your steering wheel can seize up with no warning while driving. Do they not have to fix a safety recall? a software update is not "fixing" the problem when the actual part needs to be replaced. Please help!!

- Independence, MO, USA

Recall for this VIN shows incomplete.

- Alexandria, MN, USA

Mercury Mariner recall, I purchased a 2008 Mercury Mariner on 9/27/14. On 12/19/14 at night while on highway the wrench warning light came on and the car decreased speed and I almost got hit by the car from the rear, pulled in emergency line and had SUV towed. Required a transmission on 12/26/16 for $1475. On 1/14/16 while on highway during exiting on exit the steering wheel became difficult to turn, hit the guard rail there where not warning light to indicate that the steering had a problem, had the SUV towed to shop and repaired steering shift torque senor for $428. On 1/10/17 after grocery shopping the SUV would not start, called cab to take me home with groceries, returned to have SUV towed to shop repair the ignition starter switch for $176. On 9/21/17 when leaving for work, the key would not turned, towed to shop and required lock cylinder housing $434. I would like Ford to reimbursement for all the repairs and towing cost. VIN [xxx], not on recall list yet and these repairs are related to recalls for my 2008 Mercury Mariner. I am upside down still owe $7100. For balance. Was unable to make scheduled payments when repair where required, effected my credit score. At the present time the torque converter in not working on the transmission and my car is disable. I would like Ford to replace the transmission at no cost to me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Aurora, CO, USA