NHTSA — Steering Problems

2010 Mercury Milan (Page 3 of 12)

10.0

really awful
Crashes / Fires:
15 / 0
Injuries / Deaths:
13 / 0
Average Mileage:
87,675 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Mercury Milan steering problems

steering problem

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2010 Mercury Milan Owner Comments (Page 3 of 12)

« Read the previous 20 complaints

problem #182

Aug 232020

Milan

  • 209,422 miles

A D V E R T I S E M E N T S

Power steering assist fault keeps popping up and it's super hard to turn and it's unsafe for my family

- Blairsville, GA, USA

problem #181

Aug 032020

Milan

  • 126,000 miles
Power steering assist fault indicator, 126,000 miles, $2200 repair estimate to replace the steering gear & rack assembly. Dealership said its a common problem for this model but the recalls only covered '11-'15. Called Ford customer service and told its not under warranty or recall so they wouldn't offer any reimbursement.

- Lawrence, KS, USA

problem #180

Jul 272020

Milan

  • 220,000 miles
Riding down the road and the wheel instantly locked up on me stating in the message center of the car "power steering assist fault" service power steering" service power steering now" and service advancetrac" caused a accident and now my car cause so much money to fix. I lost control because the wheel stop turning.

- Wilmington, NC, USA

problem #179

Jun 032020

Milan 4-cyl

  • 96,583 miles

A D V E R T I S E M E N T S

The car is my daughters everyday driver she 17 she was driving home from work when the service advancetrac power steering now lights come on and as soon as the car is turned off and turned back on the power steering is lost I have seen where you have recalled 2011 and up but not 2010 I'm here to tell you if my daughter would have got in a accident and got hurt from this you would have had a law suit on your hands I'm paying out of pocket 2000 to have this fixed because she needs a car I'm so angry I am going to contact a attorney because I think this is wrong.

- Corning, NY, USA

problem #178

May 152020

Milan 6-cyl

  • 95,800 miles
My 17 year old son was driving his Mercury Milan premier with only 96,000 miles on the road when the steering assist failure indicator came on. He pulled over and turned the car off. He called me on the phone and I instructed him to turn the car back on. At that point he lost all power steering on the car. He is lucky that this didn't happen on the highway or in the winter. I did some research and found out that this is a known problem on the electronic steering assist. Ford has issued recalls on the 2011 but 2010. The part from the dealer is 1,155 plus the labor will cost around 2100 dollars. Shame on Ford for not recalling the 2010! safety should come first!! I'm filing this report with the NHTSA as this is a dangerous failure.

- Coventry, RI, USA

problem #177

Feb 132020

Milan 6-cyl

  • 45,000 miles
Our 2010 Mercury Milan has 45,000 miles. As we were backing out of our garage, a power steering assist fault message displayed in the message center, and all power steering had stopped. We had the car towed to be checked, and the whole electrical power steering mechanism had to be replaced. We learned there have been thousands of complaints with 2010-2014 models, however, the 2010 model was not included in the recall along with the 2011 and newer models. With all of the data proving that the 2010 Mercury Milan had the same faulty power steering, we need to know why they weren?T included. Our bill to repair this was $1948.31. We are very thankful that it happened in the driveway, and not on the road where someone could have been injured. Knowing that this should have been a recall, and there are other 2010 Milan out there on the road with this issue is very scary. Please highly consider adding this to the recall list. We also feel strongly that we are entitled to be reimbursed for our repair. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Robins, IA, USA

problem #176

Sep 132019

Milan

  • 149,000 miles

A D V E R T I S E M E N T S

For the third time in 3 years the power steering went out in my 2010 Mercury Milan. Ford still doesn't want to issue a recall on it and giving the 'unfortunately you will have to pay for the repair out of pocket, but keep your receipt in case a recall is issued' speech. It is unacceptable to continue to have this issue. It becomes really unsafe while driving and having your power steering go out. Steering becomes virtually impossible. Not everyone can afford a $1,500-$2,000 car repair every year. Had I know this was going to continue to happen after getting it repaired the first time I would've saved money and gotten rid of it.

- Terre Hill, PA, USA

problem #175

Jan 082020

Milan

  • 120,000 miles
Advancetec warning comes on and power steering needs service comes on and the N you lose power steering. Have had rack and pinon replace and after 2 weeks it goes out again.

- Lincoln Park, MI, USA

problem #174

Dec 072019

Milan

  • 70,000 miles
Power steering went out on 16 year old daughter while driving. Car had to be tied and cost 1300 to fix. See recalls on 2011 Milan's with same issue. Car has 70K miles. Feel we should be reimbursed for expense.

- Washington, WV, USA

problem #173

Nov 072019

Milan

  • 131,000 miles
The contact owns a 2010 Mercury Milan. The contact stated that the power steering failed to operate intermittently while driving and while the vehicle was stationary. In addition, the power steering assist fault and cross traffic assist fault indicators were illuminated. The contact called bill brown Ford (32222 Plymouth rd, livonia, mi 48150, (734) 399-4244) and was initially informed that the vehicle was under recall; however, when she arrived at the dealer, the contact was notified that there were no recalls on the vehicle. The manufacturer informed the contact that they would not repair the vehicle because it was not included in a recall. The vehicle was not diagnosed or repaired. The failure mileage was approximately 131,000.

- Inkster, MI, USA

problem #172

Nov 212019

Milan

  • 102,000 miles

A D V E R T I S E M E N T S

Lose of power steering completely while driving on highway. Service advancetrac light comes on as it happens. I luckily avoided the car in front of me.

- Inver Grove Heights, MN, USA

problem #171

Nov 172019

Milan

  • 110,000 miles
Driving home from church, the "service power steering now" indicator came on and the steering immediately became nearly inoperable. I'm thankful that there weren't many people on the road at the time. It was brought to the only service place on island that can diagnose this problem, but they have a 2-3 month waiting list to look at the vehicle. They stated that if there was a recall in place for the 2010 Mercury Milan, they could diagnose and fix the vehicle. Why isn't the 2010 Mercury Milan included in this recall - there are hundreds of incidents of similar situations.

- Christiansted, VI, USA

problem #170

Nov 122019

Milan

  • 168,000 miles
The very next morning I started my car the steering wheel is very hard&stiff to turn it's not safe to drive the vehicle the night before the power steering service came through the dashboard.

- Annapolis, MD, USA

problem #169

Nov 102019

Milan

  • 96,000 miles
Powersteering becomes locked when parked. While the car is running, I have to manually turn the wheel all the way to the L, then all the way to the R, straighten the wheels, shutdown the engine, and then restart the car. There does not appear to be a cause for this to he happening. My fear is that my powersteering will fail, while driving down the road. 2011 was recalled, please consider recalling 2010. I have been quoted $2300 to have this repaired.

- Seagoville, TX, USA

problem #168

Nov 052019

Milan

  • 246,000 miles
Steering assist failure 2010 Mercury Milan premier. Started the car then the steering assist failure indicator came on. Fortunately the vehicle was stationary when this occurred. Many vehicles have reported this issue occurring while moving, loosing control. Ford has issued recalls on 2011 but not 2010. Shame on Ford and shame on the NHTSA for not requiring Ford to recall all vehicles reporting this failure. Towing and repair are now out of pocket probably equalling the value of the vehicle.

- Rome, GA, USA

problem #167

Oct 122019

Milan

  • 93,235 miles
Driving at 50 mph dashboard screen displayed power steering assist failure and service advancetrac warnings, and power steering was lost. After car was turned off for approx 4 hours, when started dash displayed service power steering now and service advancetrac warnings, power steering was never restored.

- Shakopee, MN, USA

problem #166

Oct 112019

Milan

  • 227,845 miles
While making a right turn (low speed) power steering cut out. Power steering fault warning came on immediately. I have noted many similar complaints for these cars.

- Cold Spring, NY, USA

problem #165

Oct 072019

Milan

  • 65,003 miles
The contact owns a 2010 Mercury Milan. While driving 60 mph, the steering seized and the power assist warning indicator illuminated. The contact managed to veer to the shoulder of the road. When the vehicle was turned off and restarted, it failed to reset. The contact managed to drive home. The contact scheduled an appointment with bright bay Lincoln (1174 sunrise hwy, bay shore, NY 11706, (631) 666-6720) on October 10, 2019. The contact referenced NHTSA campaign number: 15V340000 (steering). The manufacturer was made aware of the failure and offered assistance with the repairs. The failure mileage was approximately 65,003.

- Farmingdale, NY, USA

problem #164

Sep 292019

Milan

  • 122,000 miles
The "power steering assist failure" alert came on, I immediately lost the ability to steer the vehicle. I was in heavy traffic at the time. I had to turn the ignition off and restart the car to gain steering control again. This happened a couple of time. I spent approximately $1,500 on repairs. The vehicle again is having the same same alert and same loss of steering control. There was not a recall on the 2010 Milan but there was on 2011 and other models. This is a very dangerous condition.

- Valdosta, GA, USA

problem #163

Sep 172019

Milan

  • 140,000 miles
I put car in reverse to pull out of driveway and the "power steering assist fault warning" came on dashboard and immediately the steering wheel would not move.

- Hazlet, NJ, USA

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