Power steering problem. Sensor indicates 'power steering assist fault'. tried restarting my car several times to see if it would go away and hasn't. please help. Vehicle was stationary when problem occurred.

- Griffin, GA, USA

Power steering goes out while driving. Clear the codes and it works fine. Has happened a few times now. Seen online there was a recall for this problem with some Milan but when I called Ford our car was not covered. Our car has the problems described in the recall its the right make, model and year, yet it is not covered?? I dont understand.

- Sharon Springs, NY, USA

My 2011 Mercury Milan has a power steering assist fault code coming up. The power steering has gone out completely when driving. It happened several times over the past 6 months. It would reset itself after the car was turned off and then turned back on. It now has failed completely on April 14, 2017 and the code reads "power steering assist fault" and "advance service track". I have taken it to a Ford dealership and they are saying that my VIN number is not under the recall even though my vehicle has the same exact problem and is the same year, make and model. How can my vehicle not be on the recall with the same exact problem" I contact Ford Motor Company and they are refusing to repair my vehicle. This is a very expensive part to replace. The part costs $1,200 alone plus the labor charges. I do not have the money to fix the vehicle. How can Ford not be held responsible for this issue" my family and I are in danger now and I need a vehicle to get back and forth to work and I do not have a second vehicle. The dealership also wants a diagnostic fee of $125 to see the vehicle. I need someone's assistance to get the vehicle properly repaired and for Ford to pay for it. How can they put me and my family at risk of crashing when there is a recall on the the same year, make and model and the exact problem.

- Catonsville, MD, USA

Went to back out of the driveway for work, and got an alarm and the power steering assist fault indication. Turned the wheel and had no assist. Returned to the driveway, shut the car off, and contacted Ford dealer. Was informed that while there was a recall in effect (15S18) my car was not covered, so I would have to pay full price. Not sure how I can have the exact problem, including the dtc C200D which indicates replacement is required. And not be covered. Was able to drive to the dealer (about 2 miles) for the repair. I am hoping you insist that Ford expand this recall since it is occurring outside the current VIN listings. I'm just glad it didn't happen at speed on the highway at rush hour.

- Burlington, NJ, USA

The contact owns a 2011 Mercury Milan. While driving various speeds, the steering wheel seized and the "power steering assist lost" indicator illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 78,000.

- Westland, MI, USA

I was driving about 35 mph when all of a sudden a warning for power advance flashed on the car. It got hard to steer so I took it to the dealership the same day at 99,000 miles. They said that a new steering gear is needed and that it is not covered under warranty, the cost would be around $1500 they told me. There was a recall for steering in June of 2015 ive had this vehicle since March of 2015, my car wasnt under recall which it needs to be cause there are other Milan with the same issue. Ford's number for this recall is 15S18.

- Buckhannon, WV, USA

I lost the ability to steer on the interstate with no warning. The steering became difficult, so I took vehicle to Ford dealer ship. At 77,000 miles, the warning for power advance flashed on the car. The dealership says that I need a new steering gear is needed and that it is not covered under warranty. The repair is estimated at $1767. This needs to have a recall, since this is happening with other Mercury owners.

- Raleigh, NC, USA

The contact owns a 2011 Mercury Milan. While driving approximately 25 mph, the service advancetrac and service power steering now warning indicators illuminated. The vehicle became inoperable. The vehicle was taken to the dealer where it was diagnosed that the pscm malfunctioned and the steering gear needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The contact referenced NHTSA campaign number: 15V340000 (steering). The VIN was not available. The failure mileage was approximately 40,000.

- Ceres, CA, USA

The contact owns a 2011 Mercury Milan. The contact stated that the vehicle was turned off and when the key was turned over, there was a warning indicator for the power steering. The vehicle was towed to a dealer but was not diagnosed or repaired. The vehicle was at the dealers for longer than three weeks as the contact was waiting for a permanent repair remedy. The vehicle was not included in NHTSA campaign number: 15V340000 (steering). The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 49,905. Updated 03/18/16 the consumer stated the vehicle was repaired. Updated 06/29/16.

- Middlesex, NJ, USA

2011 Mercury Milan my wife was going to the mall with 3 year old in back seat stopped to turn into mall parking lot began her turn across trafic and electric power assist steering went out and into manual mode. This made the steering become very hard to turn. Because of this my wife was almost hit by a truck. Thank god the driver of truck was able to stop before hitting my wifes vehicle. My wife is 120. Lbs there is no way she can steer this vehicle in manual mode. The nice driver of the truck helped my wife by driving the vehicle into parking lot and parking it. She was shook up but not injured. I understand there was a recall on some of the 2011 Milan but my wifes car is not in this recall. I dont understand if a part is bad why are some coved for the problem and not others. I have appointment tomorrow morning at local Ford dealership was told will cost me $400 -$500 to fix.

- Ft Dodge, IA, USA

The contact owns a 2011 Mercury Milan. The contact stated that while driving approximately 20 mph and making a right turn, there was an abnormal sound coming from the front of the vehicle. The failure recurred on several occasions while driving at low speeds and making left or right turns. The vehicle was taken to the dealer where it was diagnosed that the lower control arms were loose and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 25,000.

- West Des Moines, IA, USA

Service power steering light came on, 1 mile later, service advanced track light came on, shut car off and re-started and power steering did not work

- Albion, NY, USA

Traveling on highway at 55 mph "power steering now" light chime on and I started exiting at the nearest exit as I was approaching the exit I reduced my speed to 30 mph and I noticed the steering was getting stiff. I was in panic mode because cars were approaching the exit and I wasn't able to steer. I coast to a parking lot and had my vehicle towed.I have no trust in that car. First throttle body almost was rear ended. Now this. No prior warning. Service now and it stop on you awhile you driving.

- St Louis, MO, USA

Going down the road at 30 mph and lost steering, it didn't lock down completely but was very hard to turn. And power steering assist fault showed up on my dash information panel.

- Pampa , TX, USA

The contact owns a 2011 Mercury Milan. The contact stated that while driving at approximately 40 mph, the steering wheel seized. The vehicle was taken to the dealer on various occasions where the power steering was reset but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 80,000. The VIN was not available.

- Cecilia, KY, USA

Was driving and power steering went out called Ford dealer and was told it would cost 100 to 1000 to fix.

- Ivanhoe, VA, USA

When I started the car, the power steering would not work, after a few seconds I turned the engine off and restarted it, then it worked just fine. The local Ford dealer told me there was nothing they could do if it as long as it was working properly at the time I reported it to them. I can see this could be a real problem if it occurs while the vehicle is in motion. Since this happened approx. A year ago, the date and mileage are estimates.

- Wichita Falls, TX, USA

The contact owns a 2011 Mercury Milan. The contact stated that while driving 40 mph, the power steering failed and the service power steering now warning message displayed. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 50,000.

- Cecilia , KY, USA