Power steering has failed with "power steering fault" notice in dashboard. This happened as I started the car. I have researched this and it is covered by a real (#15S18) but Ford does not have my car registered for this recall.

- Havertown, PA, USA

I was driving on a highway when all of a sudden my steering stopped and a message popped up power steering service now service advancetrac also my traction light came on. I had to pull the car over which was very difficult because I had very limited steering but thank god it was later at night and not much traffic. I had the car towed which I found out it was the power steering that had failed and the power steering is electrical. Upon research and reporting this to the NHTSA. I have seen this is a common issue and has already had a recall for this exact issue except the recall is not valid for my vehicle and many others who complain of this same issue. It is not safe to drive the vehicle like this and it is very hard to control where the car is going. They need to expand this recall it is unsafe to drive and is a very costly repair this repair costs anywhere from $2000- $2,300 and is going to create so much hardship for my family to get this repair done. I am hoping you will look into this and open another investigation and expand the recall just as you did with the airbag recall that my car was also not a part of last year yet it is a part of the recall this year for the exact same issue. I will never get another Ford ever again I have only three Ford in my lifetime and have had nothing but constant issues with all of them. Ford does not like accepting their mistakes and they need to realize this is an issue that exist with all of these models not just some of them.

- Rochester, NY, USA

Takata recall. The contact owns a 2011 Mercury Milan. Within months of owning the vehicle, the steering wheel became stiff. West herr Ford of rochester (4545 w ridge rd, rochester, NY 14626, 1-(585) 352-1200) was notified several times, but could not provide a remedy. The failure continued and the steering wheel seized. The vehicle was towed to a repair facility where an independent mechanic indicated that there were two failure codes. The contact was advised to take the vehicle to a dealer for further diagnostic testing. The contact stated that a tie rod replacement and an alignment had previously been performed, but they failed to provide a permanent remedy. The contact planned to take the vehicle back to the dealer to be repaired per NHTSA campaign number: 19V001000 (air bags) and for more diagnostic testing regarding the steering. The manufacturer was notified of the failure and stated that the vehicle was excluded from NHTSA campaign number: 15V340000 (steering). The failure mileage was not available.

- Rochester, NY, USA

Power steering assist and traction control light came on while driving and lost power steering causing major unsafe condition. Was able to drive vehicle but with great amount of difficulty turning the steering wheel. Took vehicle a shop where they got a code of U3000-96 there is a recall for 2011 Mercury Milan's 15V340000 it covers vehicles made 9/2010-2/2012 my Milan was built 3/2010 yet not included in this recall even though many other owners have claimed the specific power steering assist feature failed in their cars as well. What is ones recourse as there is clearly a major safety problem with this component: Thank you

- Amherst, OH, USA

The contact owns a 2011 Mercury Milan. The contact stated that the power steering was faulty and it required excessive force to steer. The failure almost caused the contact to crash into his front yard upon entering the driveway. The "power steering assist" message appeared on the instrument panel. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 48,000. The VIN was invalid.

- Durham, NC, USA

Started car and warning message came on saying "power steering assist fault". and steering became almost impossible. I found out that my car is not included in the power steering recall. I am concerned the steering will go out while driving, and I cannot afford to get this problem repaired, and it should be Ford's responsibility to include all affected vehicles in their recall. My Milan has about 66,000 miles.

- Minneapolis, MN, USA

2011 Mercury Milan was being driven when power steering assist quit and vehicle was almost impossible to steer. Took vehicle to dealership and they said that most 2011 Milan had recalls for this failure but my car was not on the recall list. I looked up the failure and the recall 15V340000 and Ford's 15S34 listed the exact failure that my car experienced. Why should I have to pay the estimated $2000 repair on an issue that is well documented as being a safety hazard. The Ford dealership would not help me resolve this problem and I have a vehicle that can not be driven.

- Columbus, KS, USA

Ive had loss of power steering. When car comp reset I had power steering again. Power steering rack was just replaced Feb 2017 tail light replaced..flickered on N off like strobe light. Airbag light

- Peoria, IL, USA

Electronic steering rack and pinion caused car to lose steering. Some 2011 models have previously had this concern. First the ABS brake started pulsating than check brake light came on and than car lost the power steering. Dealership diagnostics show the electronic steering rack and pinion has stopped working.

- Taylorsville, KY, USA

The contact owns a 2011 Mercury Milan. When the contact started the vehicle, the power steering assist warning indicator illuminated and the steering became inoperable intermittently. The contact stated that the vehicle was serviced per NHTSA campaign number: 15V340000 (steering) at bill cold Ford Lincoln (2119 greenup ave, ashland, ky 41101, 606-329-2120); however, the remedy failed to repair the vehicle. The manufacturer was notified of the failure and stated that the vehicle was already serviced. The failure mileage was approximately 180,000. Consumer stated power steering was defective. Updated 12/11/18

- Ironton, OH, USA

Service power steering now message came up. Along with servive advancetrac message. Power steering is out completely but there is no recall for my specific VIN. Went out while driving and could have caused an accident. Ford needs to recognize that their electric steering assist is faulty. Not just in some vehicles but all with this system.

- Waterloo, IA, USA

2011 Mercury Milan with eps steering. We had partial then full loss of power steering in vehicle when driving, luckily we were not traveling at high speeds and were able to control. After bringing to the dealership we are told that the entire eps power steering needs replacement. There was confusion at first because the service department thought it was a recall item. But after some checks, the date of manufacture was not covered. Apparently, the issue was recalled on several vehicles of the same model "with the exact same power steering system" we are very upset that this is not being taken care. The diagnoses was performed at a certified dealer "webber family motors in detroit lakes mn. How can a company recall only some of the vehicles, while leaving many others to have to pay high cost of replacement $1600 for a faulty power steering system? this is a major safety issue and im thankful that it did not cause a crash.

- Perham, MN, USA

My 90 year old dad (Korean war vet) was sold this pile of junk at palestine Ford. It was recalled twice. Once for power steering, and once for a gas tank sensor. It was supposedly fixed. Now the service advance track, and service power steering warning comes on and there is no power steering. And no one wants to inspect it. In addition to that, there was a tail light default on the vehicle. I spent $1,000 getting that fixed last year at inspection time. The assembly had to be replaced, so $700 of that was parts. Dad is still making payments on this piece of junk! I have driven for 42 years. I've owned numerous new and used cars, and I have never had a worse experience with a vehicle. How the hell, is this not considered a lemon under Texas lemon law" what can I do"

- Palestine, TX, USA

Just returned back home from a vacation and was driving my entire family back home from the airport. The weather was nice so I had the windows down while on the freeway. As I went to exit the freeway going about 72 mph, I realize the steering seemed more difficult than usual, but thought nothing more and proceeded to make a sharp left hand turn of the freeway going about 35 mph. As I entered the turn, I quickly realized the power steering was not working, as I struggled to keep my car from crashing into the bridge wall. As we came to a stop I noticed a message displayed on the dash about a power steering assist failure and the traction control was off. I never heard the warning due to the road noise and was caught completely off guard. Had my wife been driving or the road been wet or snow covered, I am convinced, we would have crashed! my 2011 Mercury Milan has roughly 121,000 miles on it. After several days since, the power steering still does not work. My wife is afraid to drive the car as she can't even turn the car it out of our driveway as it takes considerable force to turn the wheel.

- Lewis Center, OH, USA

I started have message power steering assist failure along with advancetrak service. Power steering was lost during freeway riding. Pulled over, shut vehicle off and turned back on. Power steering came back. After a week of this error messages would not go away. Took into Ford service and was told that gear assembly and both right side control arms needed to be replaced. Expensive repair of $2213.08. I noticed on-line a recall for this same problem so I called service and they stated that my car was not part of recall. Why not. This is a safety problem that has happened to way too many people already.

- N Providence, RI, USA

The contact owns a 2011 Mercury Milan. While driving 75 mph, the steering wheel seized and the power steering assist warning indicator illuminated. The contact slowed the vehicle down and pulled over to the shoulder. After a few minutes, the contact turned the ignition off, restarted the vehicle, and was able to drive normally. The dealer (corleys albuquerque Lincoln Volvo, 9000 pan american fwy ne, albuquerque, nm 87113) stated that the electric power-assist steering needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 15V340000 (steering). The manufacturer was notified of the failure. The failure mileage was 140,000.

- Socorro, NM, USA

Lost power steering while driving down the highway and I am a 77 year old women! I thank god that I did not have to go around anything because I would have hit it, being unable to move my steering wheel with ease! the 2011 Mercury Milan has a recall for this problem but my car was made 7 days before the recall so it is not under this recall #15S518

- Delevan, NY, USA

The contact owns a 2011 Mercury Milan. While driving, the power steering assist indicator illuminated and the steering wheel suddenly became difficult to maneuver. The contact waited a few minutes to restart the vehicle and was able to drive normally. The contact called colonial Ford at (203) 748-3503 (located at 120 federal rd, # 126, danbury, ct 06811) where it was confirmed that no recall was associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 120,000.

- Southbury, CT, USA

Power steering has completely gone out. It started to throw a trouble light when first started, dealer said turn the ignition off then back on and it should go away. This worked for awhile when problem randomly showed up. Then every time car was started. After a few days turning off the engine did not fix problem and power steering is no longer working.

- Olive Branch, MS, USA

I am having to manually steer my 2011 mercy Milan. I took the car to the dealership to have it inspected. There were two codes found and they are dtcs U3000-49 and C2000D-49. I was quoted it would be $1600 to fix the car. I googled the code "dtcs U3000-49 Ford" and the search brought me to the website for a recall on 2011 Mercury Milan's. the recall number is 15S18. Per the recall, the affected vehicles have electric power steering assist systems that may shut down as a result of a steering motor sensor fault. I have contacted Ford and they told me according to my VIN, my car was made 9/2/2010 and the recall begins for cars made 9/7/2010 and after. They claimed my car has a different part. But obviously, my car is having the same lack of power steering as the recall and can cause an accident while driving and is very difficult to turn and steer. I declinded service but I will end up having them repair my vehicle for safety reasons.

- White Cloud, MI, USA