As Hard as you work to make this a awesome SUV you would think as many complaint as you have had on this problem not just from this model you would take heid Ford And Make It right for your Consumers who trust in you enough to buy your Products and keep you #1 . What ever happened to Pride In America ? the all MIGHTY Dollar wins these day heck with the consumer that makes you that all mighty dollar. I wonder what ole Henry Ford would say ? The American Business's are going to hell in a hand bag just like this country ! So Sad We can't Stand behind what we make any more heck with the little man who helps make us a big man. ! Stand Up Ford And Do the Right Thing ! Really ? Show Your Consumer You Believe In What You Produce ! We Believed in you enough to buy it and it's should be your Fix since there is so many out there doing the same thing come on !.

Stand Up and Fix It !!

Belinda Thompson

Cracked rear panel on the bottom of the glass. the plastic trim peice had cracked in line with the middle of the emblem. it is annoying to look at and I see it on Fords as well. Ford should stand up to its name. "Built Ford Tough"... if this is how tough they are then why does the trans give out or why was it so hard to make sure the dam trim does not crack under normal use. It's not hard to add a little extra plastic or glue to support it. There should be a recall.

Many businesses are having bailouts. if they can keep their customers then they won't need it! But of course that is not the case

I bought "up" to attain this vehicle. It immediately had the crack in the lower part of the rear window all the way through. Now over a year ago, I noticed the paint on the top of the car in the area of the luggage carrier is peeling, and starting to rust very badly. COME ON!!! How can any auto maker expect return business if the top of the line of their SUV is falling apart in ways that are retarded! I only have 61K miles on it today and am upset that NO ONE cares. This is America, what happened to the "hand shake" on the deal, and standing behind work which was obviously inferior when it came off the assembly line.....yeah, I know, WHO cares, right? Anyone out there????

I at one time just thought my Mountaineer Truck was just gettin old, even knowing that I took well care of it, when one morning I saw this hair line crack in my rear panel. I thought this may have been just my car, until I started seeing the same area cracked in cars of my model on the Job in the same location. I then started asking questions of the owners of what happened to cars and when did this occur. they all mostly told me that this just happened out of the ordinary. I then went to the Ford dealership and they stated this was a known problem, they were fixing them on cars from 2002 to 2004,but had stopped repairing. I was told that if I wanted this repaired it would cost me $600.00, even with the company knowing this is a defect in all 2002 thru 2004 cars, Fords and Mercury. I am pursuing this issue to find out what should be done? I do not believe most car owners have knowledge that the cracking of their rear panel was a defect in the building of the ford cars, but I will hope that they will also notify Ford to let them know how dissatisfied they are, because they were not told.

Went to put items in back of my car and noticed a crack down the middle of the liftgate starting near the rear window and going down center around the emblem. I called my Ford Dealer and he said this problem occurs in many of the Explorer and Mountaineer SUV models, Ford is aware of the problem and it is not covered as a recall, although they are very aware of the problem because it happens so frequently. The dealer said they get a lot of call int he winter due to expanding and contracting of the plastic. If Ford is aware of this and it is a KNOWN DEFECT, they should fix it. If it happens to almost all SUV Ford vehicles there should be a recall and with the bad rap cars are getting these days…they should do what they can to keep ford customers happy. It’s wrong for them to know about an ongoing problem and not do anything to fix the thing or compensate the customer. Make it right Ford or you'll be the next makers struggling to sell cars!!! I own 2 Ford SUV's and money is tight these days and if you ever want me to buy another Ford vehicle, you need to stand by your customers and fix the defect you are very well aware of! It is wrong to put this off as the customer's responsibility. I used to be a Chevy girl, but loved my first Explorer...however, this is reason enough to go back to Chevy if you don't care about your customers and the reputation of your vehicles! Set up a recall now and fix your problem!!!

Update from Nov 11, 2014: Driver's side heater gave out and when driving long distances (100+ miles straight) the mountaineer has been known to die out while driving. We have to pull over and wait a few minutes and then it will start up again and continue the trip without happening again. This has happened on numerous trips.