NHTSA — Structure Problems

CarComplaints.com Seal Of This Might Hurt


really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
72,424 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Mountaineer body / paint problems

body / paint problem

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2004 Mercury Mountaineer Owner Comments

problem #9

Apr 012014


  • 120,000 miles


Every time it rains, even just a sprinkle, water comes in from top of driver's side door/roof. It also comes in through the dome light and visor. My floorboard is flooded with water. I have tried to use a car cover and it does not work. I can not afford at this time to bring into a dealership. This problem is going to destroy this vehicle.

- Gulfport, MS, USA

problem #8

May 242010


  • 70,000 miles
I have a used 2004 Mercury Mountaineer I purchased in 12/2008 it had 53,000 miles. I have done all of the required maintenance oil changes, brake pads, fluid changes, and 60,000-mile service package. I have nothing but problems with the vehicle. The failures I have are as follows: 1. front/rear brake pads, front/rear rotors, spark plugs, -defected parts 2. battery 3. tires-constant flats 4. lug torque-driver front/rear 5. hood shocks, tire pressure sensor light 6. transmission fluid leak/ front pump seal leak 7. noise at harmonic balancer 8. roar noise and shakes at all speeds 9. hub assemblies making noise front left/right side; unless replaced vehicle unsafe to drive per Ford dealership 10. Brake pads- front/rear need to be replaced going bad (second time needing to be replaced) 11. Needs front alignment-pulls to the right side 12. Fuel filter 13. Needs all new tires 14. Ignition coil -defective needs to be replaced 15. Vehicle gear shifter is stuck while driving won't shift at all sometimes stays stuck at certain speed won't move 16.universal joints 17. Axle housing gasket repairs and corrections done on vehicle: 1.new brake pads on front/rear, replaced spark plugs, resurfaced front/rear rotors.- 8/2009 2.battery replaced- 4/2010 3.tires-flats repaired/patched -8/2010,11/2010,2/2011 4.have not repaired/replaced 5.have not repaired/replaced 6.replaced seal, transmission filter and fluid changed, replaced seal-oil-6/2011 7.have not repaired/replaced 8. vehicle is shaking and loud roar noise hasn't been fixed-6/2011 9.hub assemblies front left/right side replaced -6/2011 10.have not replaced/repaired 11.have not replaced/repaired 12.fuel filter replaced-6/2011 13. Bought brand new set of tires -6/2011 14.ignition coil replaced-10/2009 15. Have not repaired/replaced 16. Have not repaired/replaced 17. Axle housing gasket replaced-04/2011.

- The Woodlands, TX, USA

problem #7

Feb 112011

Mountaineer 8-cyl

  • 108,808 miles
Rear door panel cracked, visual, then found several more 2004 Mountaineer with the same crack, now a lawsuit has been filed as class action, I hear a noise mechanical grind from rear of vehicle, stop by a Ford dealer to get a trade in price, and see if anything is mentioned, they tell me to get my car fixed, !! no mention they knew of the problems, now I read transmission problems, glass visibility problems, cruise control fire, problems my car's cruise quit working, on and on it goes, lists of lists of problems, I know cars wear out but to know there are problems and hide them, needs action.

- Kansas City, MO, USA

problem #6

Mar 242008


  • 45,000 miles


I have two complaints involving the back liftgate on my 2004 Mercury Mountaineer. In 2008, with approx 45K miles on it, a crack developed above and below the emblem on the liftgate (like several others I've noticed on this website). The dealer didn't even look at it but said they were aware of the problem and it would cost me $500 for a new liftgate! I declined at that time. More recently, the back window hinges broke and my wife was there to catch it. She spoke to the dealer and there was no recall for it and, once again they wanted to sell a new hatch to us for over $1000 including parts and labor. We took it to our local body shop and they fixed it for $183 and got the new hinges directly from the Mercury dealer we spoke to earlier. These items should have been recalled and people reimbursed for their expenses relating to getting them fixed on their own. I cannot bring myself to buy another Ford product if they don't accept responsibility for their defects.

- West Des Moines, IA, USA

problem #5

Mar 222010


  • 37,000 miles
In July 2008 filed my first complaint when the entire back lift gate and window blew out while vehicle was parked. Insurance repaired it, I paid a $200 deductible. Again the medallion has cracked 3/4 of the way and I am wondering if this is the start of another lift gate blow out/glass all over, etd.

- Bay City, MI, USA

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problem #4

May 202010


  • 92,360 miles
Glass lift gate strut froze when it was opened when I tried to close it, the force broke the hinge at the top. If I had not immediately supported the lift gate it would have fallen. The hinge on the other side was cracked and bent and about to give. The emblem on the gate has also been cracked for quite awhile. I did have the transmission fluid issue addressed when the vehicle was still under warranty, but still experience transmission slamming into gear in reverse at various times.

- Katy, TX, USA

problem #3

Jun 152009


  • 74,000 miles


The glass in the lift rear gate fell out into my son's hand. Thank god, he did not suffer any injuries. I had to take it in and have the hinges replaced. This repair cost me $100 because I had a warranty. Previous incidents similar to mine have been reported. The car manufactures need to come up with a better design.

- Elgin, IL, USA

problem #2

Sep 162008


  • 45,049 miles
2004 Mercury Mountaineer premier, 45,049 miles - rear liftgate hinge broke right in half & liftgate fell while vehicle owner reaching for bag in cargo area. Injuries to back of head, neck, right shoulder, elbow, wrist, thoracic spine, right scapula, right hip, knee & ankle. Dealer (West herr) removed & replaced both liftgate hinges & reassembled liftgate glass.

- Depew, NY, USA

problem #1

Jul 272008


  • 59,600 miles
The contact owns a 2004 Mercury Mountaineer. When attempting to shut the liftgate glass, the hinges fractured and allowed the glass to fall. The contact's daughter was nearly injured. The dealer stated that the glass strut brackets and glass hinges needed to be replaced. The contact is in the process of having the vehicle repaired. The manufacturer stated that although she is experiencing the same failure as referenced in NHTSA campaign id number 04V442000 (structure:body:hatchback/lift gate:hinge and attachments), her VIN was excluded from the recall. The contact would be responsible for the repair costs, which exceeded $355. The failure and current mileages were 59,600.

- Wichita, KS, USA

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