really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
80,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Mercury Mountaineer steering problems

steering problem

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2004 Mercury Mountaineer Owner Comments

problem #4

Dec 072012


  • 78,000 miles


I had picked up my kids from daycare and I put my vehicle in reverse and backed up. While backing up I heard a loud pop and I got out to see but there was nothing visible. So I put the vehicle in drive and as I was going down the street my vehicle axle broke and my truck hit the street in the middle of traffic. I took it to the Ford dealership and they said it was my axle and my differential had broken also, am I am lucky that I didn't have a bad accident with the extend of the damage of the differential. After I fixed that and it cost $2900. That still did not fix the problem and I had to replace the transfer case. Then all three of my Cadillac converters had to be replaced. I have had problem after problem and oh yeah the back rear gate has been cracked like the month after I bought it.

- Greenville, NC, USA

problem #3

Sep 122012


  • 83,000 miles
The contact owns a 2004 Mercury Mountaineer. The contact stated that while attempting to change the wheel drive, the vehicle failed to utilize the forward wheel drive. In addition, the vehicle began exhibiting several failures simultaneously. The power steering assist failed, the gear shifter failed, and the transmission was causing the vehicle to jerk abnormally. Also, the power windows had become inoperable. The vehicle was taken to an independent mechanic for inspection. The contact was informed that the transfer case and transmission needed to be replaced. The additional failures were not diagnosed. The vehicle was not repaired. The manufacturer was notified of the incident. The approximate failure mileage was 83,000.

- Mobile, AL, USA

problem #2

Jul 092008

Mountaineer 8-cyl

  • 70,000 miles
The contact owns a 2004 Mercury Mountaineer. The contact stated that while driving approximately 40 mph, the vehicle stalled and there was a sudden loss of power steering. The contact mentioned that the check engine warning light illuminated. The vehicle was taken to a private mechanic where the failure was unable to be replicated. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 70,000 and the current mileage was 110,000.

- Madison , SD, USA

problem #1

Feb 092011

Mountaineer 6-cyl Diesel

  • 91,000 miles
Transfer case defect causes steering difficulty on slow turns. Transmission issue reported to Ford in 2005 at 38,000 miles. Again at 51,000. I opted for an aamco transmission when Ford refused to cover. Now transfer case is making driving dangerous. Turning ability greatly reduced.

- Manalapan , NJ, USA

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