My 2012 Mini Countryman with under 80k miles reported an engine fault, which was diagnosed by the dealer as a failing turbo, with a cost of $5700 to repair. This is a certified pre-owned car from the dealer, with all maintenance and repairs performed by the dealer. Mini was aware of a problem with some of their turbos from this period and offered a free warranty extension for this part for many of their cars, but my VIN was not included.
A turbo should not fail this early, so it is clearly a manufacturing or engineering defect, yet Mini USA refuses to accept responsibility for this after escalating the complaint with them. I have driven Minis for 15 years now and used to love them, but BMW and Mini have betrayed my trust in their brands.
A D V E R T I S E M E N T S
My 2012 Mini Countryman with under 80k miles reported an engine fault, which was diagnosed by the dealer as a failing turbo, with a cost of $5700 to repair. This is a certified pre-owned car from the dealer, with all maintenance and repairs performed by the dealer. Mini was aware of a problem with some of their turbos from this period and offered a free warranty extension for this part for many of their cars, but my VIN was not included.
A turbo should not fail this early, so it is clearly a manufacturing or engineering defect, yet Mini USA refuses to accept responsibility for this after escalating the complaint with them. I have driven Minis for 15 years now and used to love them, but BMW and Mini have betrayed my trust in their brands.
- Chris A., Somerville, MA, US