We have the extended warranty on our car. The van has been into the dealer numerous times as recently as June of 2004. At that time it was a transmission problem. This time the van was not shifting up in gears in the automatic transmission. We thought it was a transmission problem. We got the vehicle to the dealership. The next day they told us it was the emission system, and coincidentally we were 42 miles over the factory warranty of 80,000 for the emission system. We then asked our extended warranty company and they are also hedging. We called Chrysler and a person by the name of "joe" answered the phone who was very rude and when we asked to speak to a supervisor he replied he "was it. " and when we asked for his last name he refused. What we cannot understand is if the emission system and the catalytic converter is involved, why then would it not be covered? if this system is failing then the engine cannot run right. And if we were only 42 miles over the 80,000 Chrysler should honor it since we just had the vehicle in their for the transmission in June or July. Our van has been almost a lemon from the time we bought it, and we have gone back to the same dealer where we bought the car each and every time. West covina chyrsler Jeep. It is on record there how many problems we have had. We are very upset with Chrysler not stepping up to the plate and covering this $1600 problem!!

- San Dimas , CA, USA

Vehicle had a major oil leak due to engine head gasket failure while driving. Dealership was aware of the problem. Oil was leaking into the engine, causing vehicle to become immobile. Vehicle was towed to the dealership for analysis.

- Cleveland, OH, USA