NHTSA — Seats: Front Assembly: Head Restraint Problems

CarComplaints.com Seal Of This Might Hurt


really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
27,000 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Pontiac Bonneville accessories - interior problems

accessories - interior problem

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2002 Pontiac Bonneville Owner Comments

problem #3

Feb 142005

Bonneville 6-cyl

  • Automatic transmission
  • 81,000 miles


Dt the head rest did not provide any type of support. Vehicle was involed in a rear end crash in February. It does not provide any support. Had a case of whip lash. The consumer can raise the head rest up but can not pull it forward. This febr 14th, 2005.

- Grandbury, TX, USA

problem #2

Feb 142005

Bonneville 6-cyl

  • Automatic transmission
  • miles
Dear sir or madam, I was involved in a rear-end collision in a 2002 Pontiac Bonneville and received a case of whiplash, which I believe was due to a poorly designed head rest. When I purchased the car I did not check out the head rest as I don't use head rests during the course of normal driving. It was not until a few months later that I noticed I could not touch the back of my head to the head rest unless I leaned so far back that there was no way I could drive, and it was very uncomfortable. There are no adjustments to bring the head rest forward only one adjustment to raise the head rest height. Of course this makes the head rest even more unusable because the higher you raised it the farther you had to lean your head back to make contact with the head rest. I commented to my wife that if we were ever involved in a rear-end collision these head rests would provide no protection and our heads and necks would take the full impact of the collision. Wouldn't you know that on February 14, 2005 I was hit from behind on the way to work. The other driver was going no more than 15 or 20 mph, but my head never touched the head rest and I received a case of whiplash far more serious than one would probably experience if the head rest had absorbed some of the impact instead of my head and neck taking the full force of the collision. The damage to my car was only about $600, so the other driver's insurance company says my injury could not be a severe as I am claiming. Therefore, they are only willing to pay part of my medical bill. I would like to file a complaint against General Motors and Pontiac for the faulty design of this head rest. I no longer own the 2002 Pontiac Bonneville as I was not about to keep a car that injured me instead of protecting me during a minor accident. Sincerely, shawn brenning.

- Granbury, TX, USA

problem #1

Nov 252002

(reported on)


  • miles
Consumer called complaining about having problems with the head rest on the seats are loose and don't hold position. Dealer and manufacture were contacted and do knowledge the problem but they also stated that they can't do anything about it.

- Thousand Oak, CA, USA

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