I own a 2004 Pontiac Grand Prix that I purchased brand new. This morning, I found my car with it's interior burned out. A fire started under my seat on the drivers side at the electric seat wiring harness box. My concern is Pontiac customer service wants me to wait 2 days, or until next Tuesday because it is a Friday, for a return phone call. My life does not stop because Pontiac feels my problem is not worthy of a quick solution even though I am sure there are thousands of Pontiac Grand Prix sitting under garages that could catch on fire just as mine did and possible destroy homes or lives. The firemen said the fire was so hot that it melted the steering column and melted out the top interior and the frame around the sunroof. They told me I was fortunate because if any oxygen would have gotten into the car it would have completed burned the car to the ground destroying two other vehicles and a garage. Pontiac may not consider this a pressing matter but I do. This is a problem with this seat that Pontiac, or it's owners, needs to deal with now before someone is less fortunate than I and looses a life or a child's life. If this happened to me, it can happen to anyone with this car. I know this fire was caused by a short in the wiring of my seat, I know this seat may need recalled and Pontiac pushes me off like I have a flat tire.

- Byron, GA, USA