NHTSA — Latches/Locks/Linkages: Doors: Latch Problems


really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
32,462 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Pontiac Montana accessories - exterior problems

accessories - exterior problem

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2002 Pontiac Montana Owner Comments

problem #8

Apr 232007


  • Automatic transmission
  • 50,000 miles


The contact owns a 2002 Pontiac Montana. While closing the sliding door the contact's son reached into the vehicle and it closed on his hands. She was unable to open the door once it closed. The fire department had to open the door. The failure caused bruising and swelling on both of his hands. The contact stated that there wereno sensors on the sliding door to detect motion. The dealer has not inspected the vehicle. The current and failure mileages were 50,000.

- London, OH, USA

problem #7

Mar 152005


  • Automatic transmission
  • 50,000 miles
The contact stated the power sliding doors opened and closed without warning. This occurred intermittently while the vehicle was in use. The contact was concerned for the safety of the children riding in the rear seats, where these doors are located. The vehicle has been seen by the service dealer three times for diagnostic testing. However, the problem has never been accurately diagnosed.

- Covina, CA, USA

problem #6

Dec 302004

Montana 6-cyl

  • Automatic transmission
  • 55,900 miles
The automatic sliding door caused the passenger to break her wrist. When she put her hand on the handle and pulled it back the door began to slide back. While getting out of the vehicle, the passengers hand was between the handle and door causing the wrist to snap. There is no auto reverse, once it makes contact with an object.

- Hudson, FL, USA

problem #5

Oct 012002

Montana 6-cyl

  • Automatic transmission
  • miles


Since purchase, have had problems with both passenger sliding doors. The driver's side automatic sliding door would constantly open and close at will. Have had repairs done at the dealership on a number occasions. It works for a short period of time and then starts over again. Now, I've shut off the automatic feature but the door is very hard to open and close. The passenger side automatic door got stuck in the open position. After finally forcing it closed and shutting off the automatic feature, the door will not open at all. In light of the number of people having constant problems with these doors, GMC should be forced to have a recall and replace the door motors so they work properly before someone gets killed with these doors which open and close without warning.

- Bellingham, MA, USA

problem #4

Aug 252004

Montana 6-cyl

  • Automatic transmission
  • 52,000 miles
1) all four doors (minivan) both the driver, passenger and both sliding door latches and lock assemblies are defective. Doors do not always latch when closed and also will open during operation of the vehicle. Have had both cases of doors not latching when trying to close and also open during operation. Dealer has replaced all four latches at my cost with no consideration to the real problem of a defect. Below I have indicated on incident date, but has occurred many times. Have contacted Pontiac but have received no satisfaction.

- Pittsburgh, PA, USA

problem #3

Oct 272003

Montana 6-cyl

  • Automatic transmission
  • 34,800 miles
My automatic sliding passenger door on my 2002 Pontiac Montana does not shut properly. When you go to shut the door it closes almost shutting and opening back up automatically resulting in having to reshut the door have had the door repaired 3 times and it still does not work.

- Mansfield, PA, USA

problem #2

Jan 032003


  • 17,000 miles
Automatic sliding door released and closed a small child's hand in it. As a result, childs hand was stuck in door, and door would not open. Consumer had to open door from the inside.

- Quincy, MI, USA

problem #1

Aug 222002


  • miles
While driving at any speed and with no warning rear sliding passenger's door will open, and consumer will have to pull over to close the door. Dealer notified.

- Steerling Height, MI, USA

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