This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The moon roof/sunroof has leaked numerous times. The dealer has tried to fix it on three occasions. It continues to leak- it leaks water into the front eyesight cameras causing them to not work & cut off sporadically. The water leaks into the cab causing the headliner to be wet, the floorboard and the entire console and cup holders fills up with water. I have had it at the dealership on three occasions Dec 2012 Jan 2021 Nov 11 2022 and it has now happened a 4 th time on Nov 15 2022 and is still not repaired. I have been without my vehicle for 34 days. It has less than 18,000 miles on it.
Windshield is extremely soft and cracks easily. In less than 1.5 years I've owned the car I've gotten 3 chips/cracks and now a 4th major one that requires a full replacement. No car previously owned ever had this issue, not even the previous Subaru. After searching online this seems to be a common problem in Subarus, as there was a class action suit for earlier models. Yes, car is currently available for inspection until repaired. Super soft windshield - if the windshield is broken completely on a highway, it's obviously a concern and a risk. Have not taken the car in yet, but will be to get it replaced.
April 25, 2022: The trunk/liftgate of the vehicle failed to detect an obstruction and closed without retracting when it came in contact with an individual's head. The impact caused a head injury, blackout, and concussion, and resulted in permanent damage to an individual (6' 2" - 190lbs). Subaru-€™s stated that an inspection of the vehicle was performed on May 19th and informed me that -€œthe vehicle is operating as designed-€¦and has met all federal specifications, -€ and that their inspection concluded that this is -€œno manufacturing defect.-€ Prior to the inspection, Subaru requested signed consent to inspect the vehicle's internal data which I provided. When I requested a copy of the report, Subaru informed me of their policy not to share this information despite the vehicle "operating as designed." One of the first things that we learn about computers is -€œGarbage in, garbage out.-€ My position is that if Subaru-€™s computers are not programmed to look for issues pertaining to incidents that contradict their message of superior safety features, then their computers will not find issues that do not reflect their preferred image. No warning messages or symptoms prior to this occurrence. Subaru's response is included in this report.
My mirror on my car has started melting. They told me it was a outside force, from a lighter. I told them it was electrical or something wrong from the inside of the mirror. There are forums recently posted up regarding this and Subaru has ignored them all claiming it is reflective light from the sun. That they can-€™t do anything about it. Others have replaced their mirrors 3 times now. This is a potential fire hazard and could be unsafe. They are not addressing this as it should be. https://www.thesubaruforums.com/threads/melting-side-view-mirror.12397/
A D V E R T I S E M E N T S
- Baxter, TN, USA