This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Driver side mirror shakes/vibrates excessively sometimes to the point of distorting images seen on the mirror. Many other users are reporting this issue with 2024 and 2025 Subaru Ascents. The issue has been there since the vehicle was purchased brand new. There are threads on reddit, facebook, and the Subaru Ascent forum, where many owners have reported this issue. Below is a link to a thread in the Subaru Ascent online forum. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Driver side window will not go up on command. It gets stuck and has a mind of its own. This started in August of 2024. This is a safety hazard, as I live in Alaska with very cold temperatures and blowing snow. This was reported to the only available dealership in my area. I even showed the Service Advisor a video on my phone that I took of the window not responding to the controls. I was told the window is just dirty and to wipe the rubber strips/seams down with alcohol pads. I-??ve done that several times now and it makes no difference. One morning last week, I spent 10 minutes in the rain on my way to work trying to get the window to go up. This is a huge safety hazard and must be fixed.
The driver-side mirror vibrates and shakes excessively at highway speeds, making it difficult to use, especially at night. In contrast, the passenger-side mirror is stable at all speeds with minimal to no shaking. The dealer's service department confirmed the problem and worked on finding a solution. Solution still ha snot been found. The driver-side mirror has had this issue since the car was purchased.
- Pine Bluff, AR, USA
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Driver side mirror has vibration that increases with speed. At highway speeds, it is difficult to safely see the lane next to you, especially if there is a vehicle behind you with their headlights on. The vehicle's mirror glass and housing were replaced and the vibration remains. There is no observable vibration with the passenger side mirror. Was advised by a local dealership that there is no more they can do to eliminate the vibration.
A D V E R T I S E M E N T S
- Pompano Beach, FL, USA