On Jan 7th, during rush-hour traffic on the highway, without any warning all of my vehicle lights began to dim. The power steering and brakes went out. I was able to steer to the side of the road. Then, all of the lights went out and the car shut off. I was unable to shift the vehicle into park, and as I was going up a hill at the time, I was forced to roll backwards slowly and engage the emergency brake. Only luck prevented a serious, perhaps fatal accident. It was also below freezing in Ohio so I had to sit in the frigid temperatures until a tow truck arrived. After being towed to two separate dealerships, the Subaru dealer believes this was caused by a faulty hybrid battery, alternator, or both. An inspection is available by request. The problem did flag multiple error codes (confirmed by the dealer) but it is very frightening that there was absolutely NO warning and I feel unsafe driving this vehicle, even after it will be repaired. Next time, myself or others, may not be so fortunate. The alternator is being recalled in 2017+ Subaru Crosstrek for this very issue, but not the 2016 (my vehicle).

- Bexley, OH, USA

I have had three occurrences with my vehicle where I discovered a dangerous situation in the manual heater and air conditioner control module connector that resulted in the module connector and the wiring harness connector both becoming scorched and melted due to excessive heat. I believe that this is probably occurring due to high electrical current at the connector. In all occurrences, the first symptoms of the problem are intermittent blower fan speed followed by the fan speed knob becoming melted into a fixed position. The first occurrence was in February 2021 and the damaged control module (part number 72311FJ500) and the pigtail connector were replaced by a trained auto body tech. The second occurrence was in August 2021 and I took the vehicle to the Subaru dealership given it was a repeat occurrence and because we were concerned it might be a problem that could impact other vehicles. The service department at Subaru kept the vehicle for 2 weeks to diagnose the problem and eventually recommended we replace the vehicle's main wiring harness as well as again replace the damaged heater and air conditioning control module. We authorized the required repairs. The issue has now occurred for a third time and I will be taking the vehicle to Subaru again. I will be asking the service department to contact the manufacturer about this safety issue. I believe the primary risk to safety the potential of a fire in the vehicle in the right circumstances due to excessive current at the connector of the module. There is a secondary but less acute risk that the heater becomes inoperable during the winter and puts occupants at risk which is the situation we are facing as we travel frequently in rural areas.

- Andover, MN, USA

Ignition Key stuck in the ignition cannot be removed from ignition after parking. This problem never occurred in previous 5 years of ownership. It happens nearly every time the car is driven, and has been reported widely on the internet by Subaru owners. In many cases, owners have not been able to remove the keys at all, and have had to call for assistance. On the advice of a repair tech, we replaced our battery, which, at 5 years old, was probably due to be replaced. This has not solved the problem.

- Reno, NV, USA

I had to have it be jump-started first on 7/20/21 and again on 7/23/21, the battery had been replaced with a new manufacturer's battery in Feb. of 2020. When the battery didn't start on 7/23 there were several warning lights concerning all the electrical safety systems. AAA came again this time jumped it and it started and I had it towed to the dealership. Since it was towed to the dealership I have learned that this is a documented problem with this car and that there was even a service bulletin put out by Subaru about how to deal with the problem, their fix is to replace the battery but that is fixing the symptom but not a cure. I was told that I should report this to your agency.

- Seattle, WA, USA

2016 Subaru Crosstrek 2.0 LTD (CVT) When placing vehicle in park, occasionally, will not allow me to remove ignition key when transmission is placed in park position. Safety issue is that I am not able to exit vehicle because if they remains in the car, it will be an easy vehicle to steal. Especially an issue if I am in a parking lot at night or during severe weather conditions. The car dealer and Subaru of America feel that it is my financial responsibility even though there are numerous other Subaru Crosstrek owners that have voiced the same complaint. Subaru has issued several service bulletins acknowledging that there is a defect and that the shifter was redesigned for model year 2019. Subaru Service Bulletin 16-112-18R states "The cause is contamination if the Park-Range switch internal components.

- Newport, PA, USA

Had been driving for about 15 minutes, majority of it had been on the highway, and I exited off the highway. I waited at a stop light and then turned onto a secondary road. The car all of a sudden gave all warning lights with the hybrid system and I lost acceleration in the vehicle. It made it very hard to steer, and when stepping on the gas it barely had any power to accelerate the vehicle. Felt like I lost the main power a D was using only the hybrid battery to power the vehicle. I pulled off on a side street put the car in park and shut the vehicle off. I waited a few minutes and then turned the car back on and everything was fine. This occurred while driving and if it had happened two minutes earlier I would've been on the highway and in real trouble.

- Cincinnati, OH, USA

Key is unable to be removed from ignition after shifting to park. Sometimes requires you to shift in and out of park several times to get the key to release. Seems to be a common complaint and a defective park position sensor.

- Orland Park, IL, USA

Key is unable to be removed from ignition after shifting to park. Sometimes requires you to shift in and out of park several times to get the key to release. Seems to be a common complaint and a defective park position sensor.

- Kalamazoo, MI, USA

When putting the car in park I am unable to get the key out of the ignition. After 2-6X of putting it in and out of park the key will release.

- Fitchburg, WI, USA

My ignition key gets stuck sometimes. I believe it is this issue: Https://static.NHTSA.gov/ODI/tsbs/2018/mc-10153178-9999.pdf

- Yorktown, VA, USA

When the car is put in park the keys automatically lock in the ignition and cannot be removed. When searching the internet for this issue it came up numerous amounts of times. Someone found out the issue that Subaru installed faulty connectors near the shifter. That is supposed to send a signal to the steering wheel in order to release the keys from the ignition. However that signal is not always sent because the electrical components do not connect when it is put into park. Driver's only have a temporary solution of shifting it into drive then back into park multiple times while trying to pull the keys out. My car is currently out of warranty due to mileage however it is only 4 years old and should be replaced by a recall, since this is a safety issue as keys may be locked in the vehicle in order for the automobile to be stolen.

- White House, TN, USA

My battery keep draining all the time since I bought the car I have changed 3 of them. Two of the battery were still okay but I still changed them. Also, all the warning lights on the dashboard keep on and off without the check engine light. I brought the car to the dealer and they fixed the brake switch recall and I also mention the problem to them but they could not find anything wrong with the car. Few days later, I brought the car back to the dealer because the warning lights were on and off on the dashboard. They diagnosed the car and said the car need to replace the valve body transmission which I doubt that my car has problem with the transmission. I also have done some research and a lot of people who own the Subaru have that same issue. I personally used to own the Subaru brz and that car also has the problem with the battery and the dealer just replaced it for me.

- San Jose, CA, USA

While putting my vehicle in park the key will not release from the ignition. It takes multiple attempts of going back and forth to get the key to release from the ignition. Took it to the dealership and it was diagnosed with "failure to park position, and needed to replace the micro switch plate" with a cost of approximately $800 dollars.

- Stockton, MO, USA

The ket gets stuck in the ignition when the vehicle is put in park. The vehicle is stationary.

- Commerce City, CO, USA

My car just has had backup camera issue since a month ago. I called the local Subaru service but they would charge me for a diagnosis which I don't like the idea to pay it. I learned that Subaru recalls other Subaru models (non Crosstrek) for its backup camera issue. I would like to see my backup camera to be fixed which that is a safety concern. Vehicle has not been repaired. Consumer stated Crosstrek was not included in the recall.

- Laurel, MD, USA

The vehicle was losing power and getting close to the point of stalling but never stalled. It would periodically not switch gears as well. Seems like it could have been a faulty brake light switch. Apparently I was told that my vehicle was not covered under the recall put out earlier for this issue. So I had to pay out of pocket.

- Parma Heights, OH, USA

While driving at night around curves at about 15-20 mph the steering wheel kind of locked, and could not go back straight. Had to stop, turn the car off in order to the steering wheel feel normal. It did it a couple of times, also while parking it made like a clicking noise by the front passenger wheel. Had it fix, Subaru replace relief valve, electric oil pump. Even though Subaru is at fault, I had to pay almost $600 to have this fix because my car had a condition that was not covered by their warranty. It isn't fair. I bought this Subaru because of their reliability. It shouldn't have defects. This situation exposed my daughter's life and mine. I hope nobody else goes through this risky situation. Thank you.

- Bethlehem, PA, USA

The key mechanism fails to let you remove the key from the switch. It fails to return to the full off position to allow the key removal. I have to turn key off & on anywhere from twice to 20 times to get the key to return all the way to the off position to allow the key removal. Sometimes, I start and stop to assist the operation but still can take up to 10 times for the key position to fully return to the off position to allow for the key removal

- Arvada, CO, USA

Experiencing same issues as many others. Key will not pull out unless turned back on and change gears; then when turned back off key will pull out. Started happening in 2019. Again, same as other people, hear clicking when turning left. Taking to dealership tomorrow but seems like it will be the axle from what others are experiencing.

- Richmond, VA, USA

Not able to remove key from ignition have to take the vehicle out of park put it back in park in park and sometimes repeat then able to remove key from ignition. Dealership says it's not covered under the manufacturer's warranty the service advisor nee exactly what the issue was as they just did the repairs to another vehicle the part is transmission plate guide assembly located in the shift console that cost $50 and $350 for labor with a total of $400. My vehicle is now at 40,000 miles.

- Keizer, OR, USA