6.3

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
11,500 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2019 Subaru Crosstrek suspension problems

suspension problem

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2019 Subaru Crosstrek Owner Comments

problem #4

Jun 162021

Crosstrek

  • miles

A D V E R T I S E M E N T S

I received 2 recall notices in the mail from Subaru 0n 6/16/2021. I immediately contacted the selling dealer, Dunning Subaru, Ann Arbor Michigan and was advised that they could not even give me a date in July when the vehicle could be repaired, but they would add my name to a waiting list for appointments. I contacted Subaru customer service for assistance and was told I would have to find a local retailer on my own and that though they said the vehicle was not safe to drive, they refused to offer and substitute transportation until the vehicle could be repaired. I contacted LaFontaine Subaru, Commerce Twsp, Mi and was advised that they have been unable to order sufficient parts for this recall and while the earliest available appointment was for July 7th (3 weeks from today) they could not guarantee that they would have the parts on that date to actually perform the repair. In short, Subaru produced a defective vehicle; advised me it was not safe to drive the vehicle; is unable to repair the vehicle in a reasonable timeframe; and refuses to provide substitute transportation. What is the good of a recall program if repairs can't be made and the customer is stuck without transportation; and the company response is essentially - "it's the customers problem to deal with - have a nice day!"

- Plymouth, MI, USA

problem #3

Apr 152021

Crosstrek

  • 10,500 miles
I bought my car in Mexico and have moved to North las vegas Nevada. The dealer will not make the necessary safety repairs under the recalls. What do I do" do I have an unsafe car"

- North Las Vegas, NV, USA

problem #2

Jul 022020

Crosstrek

  • 5,500 miles
Strut has creaking sound during driving in city traffic. On highway there is hardly any noise and works fine. Dealer suggested strut replacement but not under warranty since it was in accident in that area 6 months ago.

- Charlotte, NC, USA

problem #1

Feb 212020

Crosstrek

  • 30,000 miles
Rear suspension feels weak. The car is always squatting while driving. Headlights shine into other drivers eyes with just my children in the back. (less than 100 lbs)

- Hugo, MN, USA

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