This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When I make a forward sharp right or left turn, the tires "shudder". It feels like they are skipping or I'm hitting little bumps in the road. Crown Subaru in Chattanooga, TN, told me the center differential was bad, so I would need to replace the transmission for $11,000. I took it to a mechanic for a second opinion who specializes in Subaru repair. They scoped it, fully checked the transmission, bearings...anything they thought it could be and could not find anything wrong with the transmission or bearings. Nothing that could be causing the shuddering. After visiting a few discussion sites, many Subaru owners have this problem and they are told many different things from their dealerships; all ranging from "it's normal on these models" to an exorbitant repair like a new transmission. Note: when Subaru told me I needed to change out the transmission, they did not say for sure that would fix the issue.
The sunroof exploded while driving causing glass to fall into the cabin onto the driver and passenger seats (while driving at highway speeds) and glass shards flew off the back of the car. The car has not been repaired as of yet. The Subaru dealership told me this has happened 4 times this year in my small town alone. I am currently working with insurance to get the glass replaced. The Subaru dealership put plastic over part of the sunroof to keep it from leaking water when it snows and rains. There were no warning lights, symptoms or messages prior to the incident.
We were driving on a major highway today and the sunroof of my Subaru Crosstrek randomly exploded with a loud bang. Glass shattered everywhere in the car, covering us passengers with shards. Thankfully no one was hurt and we were able to pull off safely and remove the shards from our clothing and seats, but I could easily see this situation causing significant harm if it were to happen again. I have photos and my vehicle is available for inspection. A simple google search reveals that there are tons of people with Subarus who have had the same experience with a randomly exploding sun roof. The vehicle has not yet been inspected by the dealer or manufacturer but I am bringing it in ASAP. The car is 1 year old and there were no symptoms of the problem prior to failure.
Sunroof exploded outward, the majority of the glass was blown away. The sunshade was open. The temperature was 56 degrees. I was traveling north on I 15 in Davis Couty, Utah. I was not injured, there were no other occupants. I drove to Subaru dealer, they said they have seen this before, only one case. It was inspected by service dealer and deemed safe to drive with sunshade closed. There were no warnings, the sunroof is used infrequently. There were no other objects on the roof.
The bluetooth system is not functioning properly. When a call is in progress, the bluetooth will indicate that no phone is connected and prompt the driver to connect the phone. In the meantime, the call is still active and the person on the other end hears the radio playing but the driver cannot hear the other person. The call will then reconnect for a few seconds before repeating this process. It will continue until the call is ended. While this might be considered an inconvenience, I believe it is a genuine safety issue as this problem takes the drivers eyes off the road and has them answering prompts on a visual screen and is a general distraction. Subaru is aware of the problem and has refused to take action to correct it. The incident is ongoing. As a result the hands-free phone option is unavailable.
- Laurel, MT, USA
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I bought this car January 2021. In June 2021, the smallest pebble cracked my windshield while I was driving on the freeway. Yesterday, 3/28/22, I was driving home from work like usual and my sunroof spontaneously exploded and completely shattered. Yep, you read that right. Don-€™t believe me" Search up: Subaru exploded sunroof on Google. Thank god I had the sunroof shade closed or else the glass would-€™ve fallen all over me. I suffer from trauma caused by a past car accident where I was in the passenger and do not take broken glass lightly which is why I chose Subaru to be my first car that I bought. I came home shaking and found out that other subaru owners experienced the same phenomenon after doing some research. However, Subaru does not want to take responsibility for this. You-€™re telling me that I don-€™t have to be in an actual accident in order to be harmed by my car that I was promised was not just one but THE TOP reliable and safest car in the industry"
I bought a 2021 Subaru Crosstrek in August 2021 and noticed that the hood has been very difficult to get open and closed. I brought it to the dealership and they did not do a thing about it. When I would try to pop the hood it wouldn't pop up at all and when I would get on the road it would come undone on it's own. It never came flying up over the windshield impairing my vision so the secondary safety latch was working properly but the fact that the Subaru dealership said nothing was wrong with it was concerning. A separate mechanic not related to Subaru looked at it and adjusted something under the hood so that it is easier to get open and doesn't do this anymore but I still want to report it because I believe that it is a safety issue others could be facing with this vehicle. Closing the hood without slamming it down and getting it to lock down into place is still difficult. No Police were involved in looking into this issue. The only warning light that I had was when the hood opened while I drove on a high speed roadway and it was to notify me that the hood has opened, but as I stated previously the secondary latch worked properly but if it hadn't it would have definitely impaired my vision and could have caused an accident. Thank you for your time.
Problem 1)Had my '21 Sport for 7 days. Started stalling few times when shifting from P to R while on a slight incline (dash lights up like in Acc mode) after driving it for about 30 min before and then turning it off to go inside of the store, etc. after about 2-5 minutes of idling, the car engine stopped like I was in auto stop, but didn-€™t kick back on when I shift gears to reverse or when I applied gas. But then I hit the on/off button and engine turns over just fine. Problem 2) But today it started making a whirring sound with difficulty accelerating & quick decelerating/speed drop off upon release of gas, even when going down a big hill. It felt like resistance and pulling feeling almost" Like how a car feels when It doesn-€™t want to shift. Also felt a little jittery the longer I drove & loud clunk shifting gears. Got louder when I would press on the gas more. It continued even after starting the car again when leaving my location. It wasn-€™t doing it before yesterday, and then while positioning the car for the tow truck. But the back up cam started going crazy at me like I was about to hit something??" But nothing was there. Then eyesight was -€œdisabled, check manual-€ a couple times today upon starting it. But no codes thrown thrown outside of the eyesight thing. I-€™ve seen a transmission issues and stalling and ECU issues with the 2018 & 2019 but quite a few people on Facebook and Reddit similar issues in '21. Dealer found no codes and couldn't recreate it so they told me to come get it.
I have been experiencing shuddering/jerking/hesitation in my vehicle since July. The dealership has had it in their service department several times and cannot diagnose the issue. Subaru of America was contacted and gave no resolution to repairing the vehicle. They did not inspect the vehicle, rather gathered the "data" from the dealership. The shuddering/jerking/hesitation happens from a start to stop position and is incredibly dangerous when pulling out into traffic or crossing over lanes in a left hand turn. This malfunction can cause a collision and is a huge safety concern of mine. I do not feel comfortable putting my life at risk driving this vehicle. The dealership has only tested the CVT transmission and ran "data" and cannot seem to tell me what is wrong with the vehicle, though there is clearly an issue, whether it is the CVT transmission or another component of the vehicle. I see several similar complaints on the NHTSA website for the Crosstrek dating back to 2015. I am confused as to why the manufacturer is not being held responsible for a defect that is so dangerous. Is it going to take someone getting seriously injured or a death before this is investigated? I encourage other Crosstrek owners to come forward and report similar issues you are having to NHTSA.
I-€™ve owned the vehicle for three weeks and have had three separate incidents with chips in the windshield. Had it repaired today. First chip the first week I had it and one Sept 12 another September 14th.
Under NORMAL driving conditions, a speckle piece of rock, smaller than the size of a pebble lightly blew upon the driver-side windshield. As a result of this, a chip windshield glass developed that began to grow rapidly. I immediately had to park the vehicle and call Safelite to do the chip repair. Never in my 51 years of driving have I ever seen anything like this!!!! Subaru has a DEFLECTIVE WINDSHIELD being used on their 2021 Crosstrek and possibly other models!!! Immediate ACTION is needed for the PUBLIC SAFETY of this defect. This should not be allowed to be sold with this manufacture deflect.
I had a cracked windshield about a quarter inch bullseye with webbing about 8-9 inches. Didn't notice anything that has happened during driving or on the road. It was parked the night on Friday until it was discovered late afternoon on a Saturday.
A D V E R T I S E M E N T S
- Chattanooga, TN, USA