Car brought in 4 times to service for radio freezing navigation system and other parts on dash incidents happened from date of purchase but thought it was breaking in. First time brought it in to be checked. Was told there is no problem, then told had to update software, then told had to have radio (head unit) replaced which I had to wait for since so many other Subaru owners has same problem. Replacement head unit no good (was a refurbished radio since they had no new ones (Subaru has since switched to another vendor because of all the problems) now car is at service center waiting for engineers from Subaru to diagnose problem. I bought a new car not a car with refurbished parts. They cannot provide me with a new part since they can't get one.I do not want a part that will constantly fail and eventually leave me with a bill when warranty ends when the navigation fails in the middle of a trip it is disconcerting this happens when driving.

- Marlboro, NJ, USA

The contact owns a 2015 Subaru Outback. The contact stated that while driving at an unknown speed, the navigation voice commands failed to activate. As a result, the contact had to constantly look at the screen, which was a distraction. The vehicle was taken to a dealer. The contact was unsure about what needed to be replaced. The vehicle was repaired. The failure recurred and the vehicle was taken back to the dealer who diagnosed that all personal data needed to be cleared out as a temporary remedy. The technician stated that there was no remedy for the failure. The failure persisted. The manufacturer was notified of the failure. The failure mileage was 2,500.

- Milledgeville, GA, USA