Regarding the ongoing investiagtion for failed replacement of the clock spring recall. (NHTSA action number: EA18003). Two weeks ago, while turning into a parking spot my steering wheel made a discerning clicking sound. After returning to my car I noticed an airbag error as well as all controls on the steering wheel not functioning including the horn. Since then these problems have remained. I have checking my VIN to see if the previous owner had the clock spring replaced for the recall but there are none. I presume that the replacement clock spring is faulty just like the one that was replaced.

- Tampa, FL, USA

While driving in rush hour traffic at 43 to 50 mph, vehicle suddenly loss ability to move while engine was still running, (like it had been switched to neutral). The engine just revved as the car came to a stop on the highway without warning. The park brake light came on and the drive indicator light started flashing. This was a very unsafe condition while other drivers were blowing and yelling at me for blocking traffic. After sitting for about 7 to 10 minutes the vehicle was restarted and drove normally.

- Portsmouth, VA, USA

The contact owns a 2013 Volkswagen Cc. The contact stated that while driving at 65 mph, the vehicle started to shake with the check engine and epc (electronic power control) warning lights illuminated. The contact coasted to the side of the road powered off the engine. The vehicle was restarted and the contact was able to drive the vehicle to his residence. The failure reoccurred. The vehicle was later taken to Volkswagen of oakland dealer (2740 broadway, oakland, ca 94610, (866) 920-4215) where it was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 95,000.

- Oakland, CA, USA

Car has stalled 2X while driving on a highway. When trying to accelerate, the car will buck and hesitate at about 2K to 3K RPM and have virtually 0 acceleration. The epc light will kick on and then the car has slower acceleration but it does not buck and hesitate. The issue happens when the car is cold and warming up. When the car stalled, I was downshifting, and then the battery light came on. The car just died. Had to pull over and then restart the car. The car would then buck and hesitate again until the epc light came on. I am afraid this will happen when crossing a road and cause an accident.

- North Brunswick, NJ, USA

I have a recall on my vehicle recall number 17V509 and 16V078

- Essex, MD, USA

As of November 2017 my Volkswagen Cc has become inoperable and a safety hazard due to the fuel pump control module - recall 20ae. At any given time why driving my car will completely shut off in traffic daily/consistently. Notices were sent out to us in October about recall but still says no repair information available at this time. Dealer has yet to resolve issue. Under my rights it's unfair and I should have to pay for this to be fixed in which there is a pending recall. This is a very urgent matter which should not be stalled off nor delayed any longer. Can someone please assist me immediately with getting the proper repairs and my vehicle being fixed. Thanks, [xxx]- Volkswagen owner information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Atlanta, GA, USA

My car has 34,495 miles. I got a backup light out msg on the dash, tried to change the bulb but would not stay in bracket. Then I got a parking light out msg. Now my truck opens when I start the car and will not lock unless the engine is off. Read issues on wiring harness. Called the dealer and got no sense of knowledge on the issue. Service department transferred me to parts. I was told the harness is $121 and must be ordered. I informed them I wanted the dealer to make repair so parts transferred me back to service where I got voice mail. No reply received from message left with service. This must be a design flaw, it should be simple to wrap the wires in a plastic shield.

- New Orleans, LA, USA

My back up lights don't work and my trunk wont open. I brought new light and they still wont come on. The trunk wont open from the remote or the door. I have to put down my back seat and use the emergency open latch to open the trunk. I took it to the dealer and the picture below is the problem the trunk wiring harness has a few wires broken and was told it couldn't be fix it had to be replaced. This seems to be a problem that a few of these cars have had why hasn't there been a recall. I could have been in an accident not knowing my back up light wasn't working.

- District Heights, MD, USA

Vehicle will not start. Message indicates "steering wheel column lock". this happens intermittently. This is a known problem with other VW models, but dealership won't cover it, and general manager is acting as if he doesn't know this issue exists with other models.

- Lithonia, GA, USA

Engine stalled and died in the middle of city hwy, twice, while vehicle was in motion, without any prior warning, took to dealer they said it might be the alternator & only replaced the battery, it was such a scary situation, I have not driven the car on the freeway since. Recently, the car has stalled again, while in motion in middle of traffic vehicle was towed to dealer, accoring to dealer, there is carbon build up in valves & coil pack failure, not covered by warranty due to 'maintenance issue' nowhere in owner manual does it state any form of maintenance required for this, took car to independent certified mechanic, sparkplugs & 4 coil packs replaced, same symptoms continue with #4 plug burning out, causing fuse to burn out as well, filling car with smoke & smell of burnt rubber, ind mech. States vehicle's prob is not carbon buld up but an electrical/engine issue which is a safety hazard, the last time, veh stalled on me in middle of crossroad, whle in moion. I do not feel safe driving it or riding my kids in it. At this moment veh is sitting in driveway, undriveable for about 3 weeks, will not turn on, all this, after having the vh for on ly 7 months, & @ over 40K miles.I feel that even if it were repaired, this veh is so unsafe it should not be resold to anyone else, or be in circulation at all. I tried returning it to the dealer, the dealer offered to take it in as a trade in offering half the trade in value due to 'condition it is in' even though I have taken it to dealer at East 3 times with issues. Main concern is the stalling while in motion, I feel it is an extremely unsafe vehicle.

- Alton, TX, USA

My 2013 VW Cc turned off while I was driving in stop and go traffic with my three children in the back seat. This happened twice: Once on a busy road and once on the highway. The first VW service department I took it to told me it was the type of gasoline I was using. The second VW service department kept my car for one week and told me the problem was resolved. Now the electrical controls seem to have gone haywire: Windows raise and lower on their own and the radio scans by itself. I drove like this for a while until the car died. When I called the service department, they told me it was the battery. This car seems to have a serious electrical malfunction and I'm concerned that VW is not acknowledging the extent of the problem. I am afraid to drive the vehicle on the highway.

- Miami, FL, USA

I have had VW Cc's since 2009 and have been trading them in for a new model each year. Upon getting a 2013 VW Cc I returned to the dealer the within 72 hours of purchasing the car as I have been having stalling issues at low speeds (especially while turning) due to the nature of the dsg transmission. I have brought my vehicle back several times in regards to the same issue. The first time, I was told that the fuel pump needed changing (at 36 miles), the second, third and fourth times I brought the car into gunther VW I was told by the head service advisor that the issues on my car were resolved and I should not have any further issues each time. Needless to say when I spoke with the mechanic directly he informed me that they were not able to detect the problem (even though I had video of the car causing the issue) and nothing was done. Not only was I lied to many times, but VW corporate was willing to swap out my car with a new one as I have been a loyal customer and they did not want to lose me. However due to the extreme negligence and lies of the head service advisor I was denied a swap as he informed corporate that there are no issues with my car. Until this day my vehicle still stalls at low speeds and is a hazard and danger to myself and the public, yet no one at VW cares enough to take responsibility and provide me with a vehicle that I feel safe transporting my family in. I don't care about my care, I will never be returning to VW even after having 3 Cc's and numerous other vehicles, but I want to make sure no one gets injured or dies due to their gross negligence.

- Oakland Park, FL, USA

Excessive high idle causing car hard to brake. I need to constantly apply high brake pressure to keep the car stopped. Idle stays above 900 RPM all the time.

- Alhambra, CA, USA

The vehicle began showing signs of malfunction in August of 2012 (vehicle was leased the end of June) when it would take several attempts to start the vehicle and once started the vehicle would occasional cut off or run really rough for about 30 minutes. The engine light stayed illuminated for 2 days. I took the car to the dealer to have it serviced and after 2 days they were unable to replicate the problem. Returned vehicle to me with no resolution. Car ran fine for 4 months then on December 17th the same issues began to occur but more severe this time. I was traveling on a rural highway at 45 mph when the whole car shut off leaving no power, braking or steering capabilities. Luckily there was no one right behind me and I was able to coast the car to the side of the road. I put the car in park and ejected the key. Restarted the vehicle and limped the car back to my driveway as it would not go over 30 mph with the pedal pushed to the floor. The vehicle remained in service for 2 days and the dealership diagnosed it as a fuel module issue, replaced the module and returned the car. On Saturday December 22nd the same issues occurred again. The car was taken back to the dealership for a 3rd time and remained there for 22 days as the mechanics could not replicate the issue again. Finally the problem was diagnosed as a crack in the wiring harness and vibration was causing the wire to touch the engine and stall out. The crack was fixed with tape and the wire routed away from the engine. I do not feel comfortable driving the car to and from work as I travel on very Suburban roads to get there. Volkswagen is not willing to take the car back as they feel the issue has been resolved. A vehicle that completely shuts off at high speeds is a severe concern.

- Virginia Beach, VA, USA