The contact owns a 2001 Volkswagen Cabrio. While driving approximately 50 mph, the contact was involved in a head-on crash and the frontal air bags did not deploy. The contact sustained lacerations on her face and a rib fracture. The passenger of the other vehicle was also injured. The vehicle was towed to an auto tow yard and was taken into the possession of the insurance company for evaluation. A police report was filed. The contact stated that the vehicle was not repaired and she was waiting to hear from the insurance company with the investigation results. The approximate failure mileage was 136,000.

- Eureka, CA, USA

Air bag warning: I took my Cabrio to the Volkswagen (VW) dealer service to fix a turn signal lever that fails to self-cancel after making left-hand turns. VW dealer reports that air bag cartridge is integrated into the turn signal assembly and the air bag is inoperable, even though there is no indication of any air bag problem. Dealer also stated that this kind of problem is something they have seen several times.

- Durham, NC, USA

Vehicle was involved in a front collision of 20 mph with another vehicle and driver's air bag did not deploy.

- New Rochelle, NY, USA