I live in South Africa own a WV Caravelle 4motion 2011 model. Absolute stunning vehicle and definably one of the most comfortable vehicles I ever owned BUT:

Unfortunately VW service in South Africa is far from what an expensive German brand should be; more like to be in the cheap Chinese pirate brand bracket.

I don’t live close to a VW dealership so there is no quick drive to the dealer if something is wrong with the vehicle. That’s why if we do book the vehicle for a service we make sure all faults or concerns on the vehicle is reported.

We booked the vehicle for a service and reported a dull tic-tic sound when you shift into drive. We collected the vehicle and paid for something the dealership fixed. Needless to say I tested the vehicle the next day and the tic-tic sound was still there. We reported the problem and we were assured that there is nothing wrong with the vehicle. Time went by and the tic-tic sound got slightly louder, so we took the vehicle back again.

It took VW South Africa (Wonderboom) more than 3 weeks to get someone to look or open the vehicle. During that period the vehicle was send back and forth between VW Wonderboom and a VW approved gearbox service centre. Blandly the gearbox service centre refused to work on the vehicle after weeks of waiting. Finally week 4 VW South Africa approved that their Wonderboom branch look at the problem.

33 days later the vehicle was ready for collection. My wife and son tested the vehicle and now the power steering does not work! The WV Service manager says they did nothing the vehicle was just standing in their workshop. It’s not their problem.

I must say I have always been a very loyal VW supporter but if this is the type of service you give I cannot see myself driving in the VW brand again.

Really 33 days to fix the vehicle and then you get your vehicle back with other problems!!!!

VW please explain to me how are you going to fix my problem!