The Clockspring is a recalled item-€¦ Took the car in for repair in early February. They (Little Rock Volkswagen) said them and continue to say the part is on back order (and there is over 4000 on back order) and cannot tell me when the part will be in. I called VW corporate and filed a complaint, they said the back order problem is between the dealer and the part manufacturer-€¦ On a recalled item" This is unacceptable. The airbag light is on but they tell me my daughter is safe. That there is not an airbag problem-€¦ But if there was I guess she just wouldn-€™t know-€¦ VolksWagon needs to own this problem and resolve at the corporate level and get the part replaced or replace my vehicle. Little Rock VW today had the audacity to suggest that I find the part on EBay and find a backyard mechanic to install it as they cannot??? Really? A back yard mechanic??? A part on EBay?? Corporate was no better-€¦ Took my complaint and said I-€™d just have to wait on the part??"

- Maumelle , AR, USA

I was driving on a highway on Sunday afternoon, October 25, when the glass sunroof of my car exploded & shattered out of nowhere & without any warning. Pieces of glass came down through the hole, showering my dog & I. I pulled to the side safely & call the police. Thank god the dog & I were not injured & I didn't injure other drivers. I didn't hit a pot hole & I didn't feel like I was hit by a rock or any object, I wasn't even near any overpasses. I contacted Volkswagen to ask how & why this could have happened for no reason. I was instructed to take the car to one of their dealerships in the area for inspection/investigation. I was told it is impossible to determine the cause of the damage. They could not conclude if the damage was due to external source or defect based on the inspection/investigation at the dealership. As such, Volkswagen refused to cover the cost of repair because there are no recalls of such problem & because my car is out of the warranty. I am so upset about this issue.

- Vineland, NJ, USA