really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2001 Volkswagen Golf electrical problems

electrical problem

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2001 Volkswagen Golf Owner Comments

problem #1

Jul 182006


  • miles


I own a 2001 VW Golf. Last year I had replaced the alternator (failure) at gunther VW dealership (in coconut creek, fl), the date is 07/21/2005. I have paid for the service and parts. I want to mention that in spite of the fact I have paid for a new part they installed a re-manufactured one. This year in July the alternator seemed to give me problems once again. It happened on July 17 2006. The next day 7/18/2006 I called gunther VW to schedule an appointment. I was asked what is the problem and I told them is the alternator (I have the expertise, holding a bs and ms in engineering with an automotive major). They could not schedule this appointment earlier than July 29, 2006. On that date (7/29/06) I took the car to the dealership and they confirmed it was the alternator, but they could not replace it under warranty (1 year from 7/21/06) because they claimed the warranty had expired and suggested to call VW - the manufacturer. They denied the warranty. The fact is that specific part (the alternator failed prior that date and I called the dealership prior the expiration date, but because of the scheduling availability they told me to bring the car after almost 2 weeks). I explained this issue to VW, but they don't want to do anything about this problem and the dealership has the same position (because they back up the manufacturer). I consider that this treatment is absolutely no fair, and I feel robbed (paid over $700 for that service + re-manufactured part, thinking is VW does quality), and now because their own system I am turned down, when I ask for that part replacement under warranty. Please help me to overcome this injustice, and have my vehicle restored to a safe condition.

- Margate, FL, USA

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