While driving vehicle (only 14,500 miles) all of a sudden, there was a loss in power and a whining sound. The whining sound increased speed and pitch when stepping on the accelerator pedal. Then soon after, smoke came from the tail pipe. Parked car and had it towed to the dealer of purchase. Dealer will not inspect car free under warranty unless I can prove that I used the VW approved motor oil. Called dealer service manager and got same reply. Called VW customer care number and got the same reply. By this time, car was not operable for almost 3 weeks just sitting in the dealer service lot. Dealer service and VW of America refuse to take responsibility for the repair. Dealer said they would inspect the car for $625. If found to be a manufacturer's defect, I would not have to pay the $625 now I am waiting for the dealer service to tell me that it was not a defect and that somehow the engine failure was my fault.

- Beach Park, IL, USA