really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
8,317 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Volkswagen Golf body / paint problems

body / paint problem

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2012 Volkswagen Golf Owner Comments

problem #3

Jun 022013


  • 9,450 miles


The hatchback edges on the side of the vehicles have a knife point that is just under six feet off the ground. Unloading the car in the garage I misjudged the clearance and suffered a painful puncture wound on top of my head. I fell to the ground and the wound bled profusely. These edges needed to be rounded off or otherwise blunted.

- Scottsdale, AZ, USA

problem #2

Apr 082013

Golf 4-cyl Diesel

  • 11,000 miles
I was traveling on a highway in dallas. There was a 2003 Toyota Tacoma two lanes to the left of me. He apparently wanted to take an exit that was rapidly coming up. He had a dresser in the bed so he asked his wife if it was clear to cut across all 5 lanes to take the exit. I was two lanes over and rear ended him. He brake when he saw me and I had little time to react, so I hit him front distributed to rear distributed. My air bags did not deploy. I've been a police officer for 17 years and a firefighter even longer and know how air bags work. Since I essentially rear ended him, I know I tripped more than one airbag sensor at a time. My air bags did not deploy. I ended up with a cardiac bruise and upper joint injuries. I called VW customer care and sent them pictures of the car. They think I went under his truck and that's why the bags did not deploy. His truck was stock with no lift kit or anything, so I would hope my bags would deploy, but they didn't. I know we now track if a vehicle's height had been altererd on accident reports in Texas. I have a few pictures of the car.

- Murphy, TX, USA

problem #1

Apr 252012

Golf 4-cyl Diesel

  • 4,500 miles
Water comes to the interior of the vehicle through the gap between the lower edge of the plastic interior door panel and the metal door. This leak now occurs on the right rear door of this 2012 VW Golf. On other doors, water comes out through the purposely designed drain holes on the bottom side of the door, and thus water does not come into the interior. This incorrect water flow inside the right rear door may cause body damage and electrical hazard. When I spray low pressure water to the belt line at a self car wash bay to replicate rain, water comes out through the gap between the lower edge of the plastic interior door panel and the metal door at a rate faster than one drop per second. Pictures and video link are here: www.Golf-6.com/werkstatt/12132-ist-dieses-wasser-leck-von-VW-design.html. the same kind of water leak occurred on the left front door of my 2011 VW Golf. It was repaired under warranty in 2011. The cause was found to be defective seals inside the door: Speaker seal, and window lifter seal. For my 2012 VW Golf, however, VW of America and Volkswagen ag are behaving weirdly. A VW dealer said to me after communicating with VW of America that VW designed Golf to leak water that way from model year 2012, which is hard to believe. VW of America admits that it does not have a VW document supporting the dealer's claim. However, VW of America declared that they still supports the dealer''s claim. I asked Volkswagen ag whether VW really designed Golf to leak water this way from model year 2012. Volkswagen ag refused to answer my question for a strange reason: They wrote that they do not respond to youtube. What they should have done is to respond to a customer's question. The youtube link was a supplementary tool for more efficient communication.

- Stoneham, MA, USA

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