Driver's door latch failed and often will not latch the door closed. Door just bounces off the door frame lightly. Occasionally I've missed that this has happened and started driving with the door unlatched.

- Poland, OH, USA

Front and rear radio speakers are not sealed properly leading to rain leaking into the floor and body of the car. This has been reported significantly and frequently online. VW will fix my car for approximately $4500.

- Belmont, MA, USA

Sunroof shade would not stay closed. Repaired twice by dealership. 12/7/19 driving on road (no traffic or vehicles nearby), suddenly loud explosion sound, sunroof completely shattered, blew out basketball size hole in sunroof glass before completely shattering entire sunroof glass. Vehicle was moving on rural paved road, no other vehicles on roadway. Sunscreen prevented glass from entering driver's compartment.

- Blanco, TX, USA

The problem presents itself as ticking/clicking/cracking noise coming from the top of the driver's side B-pillar when the body of the car flexes, for example when driving over uneven road (even at parking lot speed). After the dealership tried to address it by replacing interior panels and applying foam, they were advised by the manufacturer that the issue is related to a weld joint, and 'performed adjustment to pillar seam' (as listed on the service record). This failed to address the issue, so after a visit from a VW representative they tried 'peenig over' the seam, but the noise is still present. My concern is that any issue related to a structural component of the car, such as the B-pillar to roof/door frame joint, potentially compromises the structural integrity and safety of the car.

- Yorktown Heights, NY, USA

On 10/17/17 at 6:30 pm, I was driving very slowly in slow traffic in town when a man driving in back of me was looking down slightly to the right and distracted (was on his phone although he said he fell asleep) when he hit the back (rear-ended) my car. I had my seat belt on. My head and body thrusted forward and back and my head hit the lower part of the head rest hard because the head rest and seat are too tall (I'm short) and the headrest doesn't fit my head. I suffered a concussion, whiplash, and significant pain. This is the 2nd accident which was exactly the same as the 1st accident on 6/21/17 which I previously reported to you, VW of America, and dirito brothers in walnut creek. I suffered a 2nd concussion and whiplash. Both times, the other party was at fault and both parties admitted they were at fault and I did nothing wrong both times. I requested that VW recall these headrests and seats and replace them with headrests and seats that are adjustable and fit properly for short people. My request was denied despite this being a safety concern which caused my vehicle damage and my body was injured. I, am, again, respectfully requesting a recall so my headrest and seat will fit properly and I will be at reduced risk for injury when there is an accident. Both times, I filed claims with my state farm insurance co. I received medical treatment both times.

- Oakland, CA, USA