Airbag failure light on dash came on at 65,000 miles. I have read many reports of an internal fault with the firmware in the original factory crash sensor, I think the manufacture (Volkswagen) should recall and replace these defective sensors. The airbag may deploy at any time or not deploy in a wreck.

- Chesterfield, MO, USA

Today I took my daughters 2000 Jetta in for service. I have had many problems with this car and I take it to VW dealership for service and recalls. My daughter was driving and the air bag light suddenly came on. I took the car to the VW dealership and was charged one hundred dollars for the computerized check-up. I was then informed that there was a serious problem with the drivers'' side air bag. The mechanic said that the problem could consist of anything from an electrical short to that of a malfunctioning air bag unit. He stated that the price to fix this problem would be well over a thousand dollars. He also said that since the drivers side air bag was malfunctioning the cars internal computer had shut off all the other air bags within the car. The car is in the dealership right now awaiting service. You are the third person I have talked to at the dealership regarding this safety issue. I have yet to receive any answers. Safety is one of the most important factors in cars today and that is why I purchased this Jetta. Your advertisements state that this car is one of the safest on the market. It is definitely not a safe car now and VW company refuses to help me fix a problem that should never have been an issue. I have talked to several mechanics and they have never heard of such a problem. All of them agreed that the dealership should fix the problem and absorb the price with no questions asked. This issue needs to be resolved immediately. I'll take this matter as far as it needs to be taken for a fair resolution. My daughters safety is very important to me and will not let her drive in an unsafe car.

- Boynton Beach , FL, USA

I was involved in a roll crash and non of my air bags deployed which may have prevented an injury.

- Lawton, MI, USA

Rear-ended while at a stop. Air bag did not deploy.

- San Francisco, CA, USA

While driving, the air bag warning light appeared on the dashboard.

- Palisades Park, NJ, USA

Date of first known problem provided. Have already been through BBB autoline regarding most of the defects listed and thought manufacturer had fixed them. Now vehicle has the same problems plus more. All work being done at dealership is at manufacturer's expense, however, this car is a major inconvenience due to unreliability. Electrical problems aren't solved with replaced wiring harnesses, unsafe door hinges and window regulators make for hazardous driving conditions, airbag sensor problems, and quick to wear out rear brakes are all very dangerous defects for a new car owner to suffer with.

- Henderson, NV, USA

The airbag warning light came on at 15,500 miles nine months after purchasing vehicle, the dealer replaced the airbag circuitry under warranty, nine months later the airbag light came on again.

- Derry, NH, USA

Took vehicle to amoskeag european auto for diagnosis of air bag light found to be an internal fault, (either wiring or bag itself came up with 10 codes) brought to dealer and confirmed an internal fault with bag itself! had to replace pass. Side frontal airbag out of my own pocket at a cost of over $490 due to being out of warranty because of milage. I dont feel that a 1 yr old car should have an air bag problem!! obviously there is a serious problem with the air bags in these vehicles and I think that consumers should be informed about this, a recall issued, and all out of pocket expenses reimbersed to consumers that have had to pay out of pocket expenses due to a well know (dealer / manufactuer known) problem! all they can say is that its out of warranty if you want it fixed you have to pay. I dont find that to be a fair practice at all! any help / info. You can provide would and will be greatly appreciated! thank you.

- Derry, NH, USA

The airbag warning light came on at 15,500 miles nine months after purchasing vehicle, the dealer replaced the airbag circuitry under warranty, nine months later the airbag light came on again.

- Derry, NH, USA

Vehicle taken in for warranty service on the airbag system six times, each time prompted by the airbag warning light.

- San Juan Capistrano, CA, USA

I fell that I have had a lot of problems with my car and most importantly, the problems are on going. I have voiced my complaint to Volkswagen customer service, the dealership service manager and sales manager. I have made it clear that I feel that my car is a "lemon" as I have had numerous problems that are ongoing. I do not get called back when they say they are going to call, they point fingers at each other and no results. The sales person/VW dealership consultant offered me a trade in value of $15,500 and a small discount on another car. I wish to seek assistance in making my "lemon" car situation right. I also have a written documentaion of my experience and service history. I do not believe that myself, as a consumer, should be treated in a manner, that disgards the integrety to make things right. If your ageny can help me, I would be appreciative. Thank you for your time. No safety derfect listed.

- Richmond, VA, USA

Air bag was repaired 5 times and spiral spring replaced - light still indicates malfunctioning system. Consumer states that brake light was inoperative and the electrical connectors were replaced, installed front heated oxygen sensor, install 6 disc cd changer, battery was replaced and wiring harness war replaced. Owner is no longer in possession of the vehicle

- Efland, NC, USA

ABS light and the airbag light illuminated, replaced malfunction indicators.

- Columbia, MO, USA

Airbag light was on 5 times.dealer attempted 4 times to fix problem have failed.concern that will not deploy when needed or deploy while driving.

- Orange, CA, USA

Airbag system indicator light stays on which according to the VW owners manual, indicates a malfunction in the airbag system. I took my Jetta to a VW service center on 5/23/2000. Service center is to date waiting for VW engineering in Chicago il to provide repair instructions and authorization to repair vehicle. Due to airbag system malfunction indicator being lit, indicating a safety issue, VW engineering has not provided a diagnoses/solution to problem. My vehicle is not in my posession but at mcnevin VW in berkeley ca service department.

- Oakland, CA, USA