Notes: Digging through the long list of NHTSA complaints about a sudden loss of engine power and the high pressure fuel pump failing, it's never good to come across the "my car (with a cold engine) set itself on fire in the middle of the night" complaint.


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
20,701 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Volkswagen Jetta body / paint problems

body / paint problem

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2011 Volkswagen Jetta Owner Comments

problem #3

Nov 032014

Jetta 4-cyl

  • 57,500 miles


Standing water in the wheel wells traced to sunroof drainage hoses not attached to drains because the clips meant to hold the hose in place malfunctioned and allowed the hose to "back out" of place. This problem was not immediately apparent as car is usually kept garaged. Body shop, internet discussions and dealership have all reported they believe this is due to a VW design flaw. This is not a result of consumer neglect, mileage or age of car. The carpeting and sound-dampening under pad are to be replaced due to mold and mildew concerns. To repair, the hoses will be reclamped into place. Total repair cost ~$1700. VW will cover parts citing "part failure, " but declines to cover labor costs. Purchase of "platinum" level extended warranty with new car will cover only 1/3 the labor.

- Wayland, MA, USA

problem #2

Feb 162011


  • 1,704 miles
I purchased a 2011 VW Jetta S sedan on 1/24/2011. At approximately 1000 miles, the car began making a whistling noise from under the dash nearly all the time. I brought the car in for service on 2/16/11 and after a few days, I was told the problem was isolated to the thermal expansion valve in the ac system. This was replaced and the problem was fixed. About 2 weeks later, the sound returned. I brought the car in again on 3/29/11 and again was contacted a couple of days later. The dealer service rep told me that the VW factory tech rep looked at the car and there is nothing wrong with it. His determination is that it is operating according to specification. I contacted VW of America and they confirmed this as the outcome and that if I remain unsatisfied I could call the better business bureau auto line for resolution, which I have also done. This isn't a safety issue, but certainly represents a design flaw that VW is not willing to rectify. The car whistles nearly constantly when the ac system is at operating pressure and temperature. Additionally, the clearcoat sustained damage after less than 48 hours of exposure to bird droppings. The dealership stated there is nothing they can do and the warranty specifically excludes that damage from coverage.

- San Diego, CA, USA

problem #1

Feb 012011

Jetta 5-cyl

  • 2,900 miles
The contact owns a 2011 Volkswagen Jetta. The contact was driving approximately 55 mph when suddenly, there was a loud wind sound inside the vehicle as if the exterior wind was blowing in through the front driver and passenger doors. The windows in the vehicle were closed. The vehicle was taken to the dealer where the technician stated that the air was entering through the side view mirrors. The dealer was unable to make any repairs because the failure was considered a design flaw. The approximate failure mileage was 2,900. The VIN was unavailable. Updated 5/9/11 updated 06/20/11

- Des Plaines, IL, USA

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