Notes: Digging through the long list of NHTSA complaints about a sudden loss of engine power and the high pressure fuel pump failing, it's never good to come across the "my car (with a cold engine) set itself on fire in the middle of the night" complaint.


really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
33,817 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Volkswagen Jetta seat belts / air bags problems

seat belts / air bags problem

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2011 Volkswagen Jetta Owner Comments

problem #11

Jun 302016


  • 22,000 miles


At 22,591 miles, I discovered the driver airbag, audio controls, horn, other electronics on steering wheel failed because of faulty clock spring. There is a recall notice for multiple VW models including my model and year, but the dealer and VW corporate told me my vehicle's VIN doesn't qualify for the recall. Here is the link to VW recall information regarding this issue: this is dangerous, someone could get killed. How can this fail at only 22K miles and be normal wear and tear? it is obvious my VIN number should be included in this recall. I have contacted mark gillies 703-364-7104 who is listed on the VW site. They still refuse to issue a recall for this VIN.

- Rutherford, NJ, USA

problem #10

Mar 132016


  • 100,000 miles
The contact owned a 2011 Volkswagen Jetta. While driving approximately 25 mph, the contact crashed into the preceding vehicle. The frontal air bags did not deploy. There were no injuries and a police report was filed. The vehicle was destroyed and had to be towed to an impound lot. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.

- Jacksonville, FL, USA

problem #9

Apr 272016


  • miles
In a accident where I was stopped and hit in the rear and pushed into the car in front of me. Heavy front and rear dmg and the airbags did not deploy, just some smoke came out from under the dash like it was on fire

- Fresno, CA, USA

problem #8

Dec 282015


  • 72,000 miles


I own a 2011 Volkswagen Jetta that was diagnosed by a VW dealership to have the airbag clock spring failure that is identical to your recall campaign number: 15V483000. My airbag light remains on at all times and will not deploy if needed. The Volkswagen dealership has informed me that my VIN and that this vehicle's make and model were not covered by the recall-your campaign states otherwise, please help or advise. Volkswagan

- Minnetonka, MN, USA

problem #7

Sep 122015


  • 50,000 miles
Airbag icon comes on intermittently, diagnosis shows drivers airbag high resistance, resettable. Fix is clock spring replacement. Volkswagen dealer says VIN isn't in current recall but is problem is virtually the same error as other sportwagens recalls and is a safety issue not to mention the cost.

- Old Lyme, CT, USA

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problem #6

Jun 232015


  • 82,000 miles
The contact owns a 2011 Volkswagen Jetta. When the vehicle was started, the air bag warning light illuminated. The vehicle was taken to the dealer to be diagnosed. The vehicle was diagnosed as having a failed passenger occupant detection control module. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 82,000.

- Mount Airy, MD, USA

problem #5

Feb 052013


  • 9,332 miles


This vehicle has never been involved in an accident, vehicle driven by 22 year old daughter for college. 02/05/13, 9332 miles, airbag system warning lamp came on, dealer replaced passenger "side" airbag, connectors and wires repaired. 06/03/14, 17,960 miles, airbag system warning lamp came on, dealer cleared failure code. 06/24/14, 18,520 miles, airbag system warning lamp came on, dealer replaced passenger "front" airbag. 08/12/14, 19,785 miles, airbag system warning lamp came on, dealer replaced passenger "front" airbag and repaired/modified wiring harness. 09/03/14, 20,750 miles, airbag system warning lamp came on, dealer ran new wires for T5 connector. 09/26/14, 21,870 miles, airbag system warning lamp came on, problem has not been diagnosed net. Considering replacing this vehicle as I don't believe it is safe for my daughter to drive due to faulty engineering of the airbag control system.

- Salem, AL, USA

problem #4

Mar 152013

Jetta 4-cyl

  • 29,000 miles
The contact owns a 2011 Volkswagen Jetta. The contact stated that while driving at 5 mph, another vehicle crashed into the contact. Upon impact, the air bags failed to deploy. The vehicle was struck on the front end and was completely destroyed. The contact sustained a laceration to the forehead. The vehicle was not inspected for a cause of failure. The failure was reported to the manufacturer. The failure and current mileage was 29,000. Updated 07/02/13

- Arvin , CA, USA

problem #3

Nov 272010

Jetta 4-cyl Diesel

  • 7,650 miles
Vehicle was entered with a passenger. After it was started, an alert was heard along with a dash board warning informing me there was a problem with airbag system. The A/C also became inoperable. VW does not have the replacement parts readily available and will have the vehicle for some time.

- Greenacres , FL, USA

problem #2

Jun 052011


  • miles
The contact owns a 2011 Volkswagen Jetta. The contact was traveling 25 mph when the contact crashed into a wall and the air bags did not deploy. The vehicle was towed to an authorized dealer to be inspected. The contact was told by the manufacturer that the air bags did not deploy in a frontal crash, only if the vehicle was struck from the side or the rear. The failure and the current mileage was unknown.

- Pamona, CA, USA

problem #1

Apr 222011


  • miles
The contact owns a 2011 Volkswagen Jetta. The contact was driving 30 mph and contact crashed into a wall. No one was injured during the crash but the airs bags did not deploy and the vehicle was destroyed. The contact called the manufacturer and filed a complaint. The failure mileage was unknown. The VIN was unavailable.

- Pomona, CA, USA

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