pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
7,545 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Volkswagen Jetta suspension problems

suspension problem

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2012 Volkswagen Jetta Owner Comments

problem #6

Apr 222014


  • miles


The contact owns a 2012 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 14V656000 (suspension); however, the dealer stated that the part needed to perform the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Charlotte, NC, USA

problem #5

Mar 012014


  • 20,000 miles
There is a serious design flaw in the rear axle of this vehicle whereby road debris can strike the axle causing it to bend. I think the design flaw is two-fold. 1. the axle is placed in such a manner that it is totally unprotected from road debris. 2. the metal of the axle and trailing arms is not hardened to a strong enough degree to withstand debris strikes and subsequent stress. Driving at highway speeds, I ran over a 4-6" piece of two by four or possibly angle iron (not sure which). The object was kicked up by the front cowling. The object made multiple impact strikes under the car from front to back as evidenced by the markings left on the aluminum covered insulation that covers the undercarriage, ultimately striking the rear axle, causing it to bend. The bend in the axle is front-to-back. This is not from backing over any object (see campaign 14V656000). This is a serious design flaw and a serious safety issue. The rear axle and trailing arms are exposed to road debris and not of sufficient strength to withstand impact and subsequent stress on trailing arms. A thin piece of sheet metal is not sufficient to remedy this issue and is exposing american drivers to serious crash potential and death. You can also see china's investigation of this issue here: www.dpac.gov.cn/xwdt/gzdt/201509/W020150911606237827139.pdf and here: www.dpac.gov.cn/video_xinsuteng/

- Old Forge, NY, USA

problem #4

Sep 162015


  • miles
The rear trailing arms of Jetta and beetle of VW is a design flaw. (NHTSA campaign number: 14V656000) china aqsiq (general administration of quality supervision, inspection and quarantine of the people's republic of china) conducted a yearlong survey test, the experimental results have been out : the rear trailing arms of Jetta and beetle of VW is a design flaw"the recall of usa?2011-2013 Jetta vehicles manufactured March 1, 2010, to November 30, 2012, and 2012-2013 beetle vehicles manufactured March 1, 2011, to July 31, 2013. ?. the main conclusions of aqsiq of china are as follows: 1. the rear trailing arms of the recall of Jetta and beetle of VW caused a deficit. Just when encountering obstacles in reversing the process, it will cause the rear trailing arms deformed. 2. the method of the recall that installing a sheet metal can?T eliminate defects. The installation of a sheet metal only enhances the resistance to deformation of the rear trailing arms, but when the morph to a certain extent, there is still the risk of breakage and loss of control of the vehicle. After breaking, the sheet metal does not necessarily alert of noise. In the case of vehicles of more than 40km / H, when the rear trailing arms fracture, the sheet metal will also break, the vehicle will not be controlled. We fear for our safety, and we need NHTSA"S help! thank you! the technical reports of china aqsiq about the Jetta and beetle: www.dpac.gov.cn/xwdt/gzdt/201509/T20150911_57436.html china aqsiq test videos below: www.dpac.gov.cn/video_xinsuteng/.

- New York, NY, USA

problem #3

Nov 122013


  • 25,011 miles


After a new issue happened again in the same general area of the issue with my car that had been happening pretty much since purchasing the car. The noise that has been occurring now at this point, is still the same rumbling, throbbing noise (similar to a bearing going out or bad), but now is causing more and more issues such as the rattling noises coming from the engine through the A/C exhaust, which happens hear and there something I tell the dealership, but yet they tell me that can't do anything even I showed them the video. Well now I bring in my car to the VW dealership on another issue that had started happening on the same side as the original noise that has been progressively getting worse and seems to be affecting and causing new issues. This new issues occurs when reversing my car out without using brakes just my clutch, I turn my wheel all the way to the right and reverse out, to hear a wooooo noise they is loud and not normal, but yet here comes VW to tell me they could not repeat the issue, even though once again I had video as well as audio evidence of it, they would not help me. My miles are now higher and it really seems they don't care and treat me like I am crazy. I really think there is something truly wrong with my car because of these new noises occurring and getting worse.

- Lemon Grove, CA, USA

problem #2

Jul 192008

Jetta 4-cyl Diesel

  • 10 miles
The car will occasionally shutter upon acceleration.

- Chester, SC, USA

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problem #1

May 182012


  • 250 miles
Per service advisor rattle occurs from rear deck on vehicles equipped with "fender" sound system and they have a "campaign" to fix the problem but not on this model year.

- Hesperia, CA, USA

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