Notes: VW updated the Jetta's interior and added new features like backup cameras to certain trims. Time will tell if these adjustments start falling apart.


definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
44,360 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Volkswagen Jetta fuel system problems

fuel system problem

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2013 Volkswagen Jetta Owner Comments

problem #11

Sep 302016


  • 70,657 miles


While driving up hill on a city street traveling at 40 miles per hour the engine lost power. Fortunately traffic was light at the time and I was able to get to the side of the road before the engine lost all power and later would not restart.. if this was on the highway, I would have been disabled in traffic lanes creating a hazard for myself and others. Various warning lights came on at the time the engine lost power. I later found out the problem was a 'catastrophic' high pressure fuel pump failure. This is a known problem for which Volkswagen has blamed on incorrect or poor fuel. This was not the cause the pump failure in my vehicle and points to problems with the part itself. I learned that Volkswagen provided an extended warranty for high pressure fuel pumps, but only up to the 2012 model year. (my vehicle is a 2013 model.) my vehicle had 70,657 miles on it at the time the problem occurred.

- Glendale, CA, USA

problem #10

Sep 232016


  • 67,000 miles
Left my house to go to the grocery store. Grocery store is about 3 miles from my house. Was therefore maybe 15 minutes, then went across the street to buy lunch. Parked car outside restaurant, and was taking my food to go. Got back to my car about 5 minutes later to head back home. About 5 minutes after leaving restaurant I was crossing busy intersection when my glow plug light came on, within in minute my car had completely stalled out and did not come back on. Car was towed to VW dealership and I was told my high pressure fuel system had exploded and everything has to be replaced. The repair estimate I was given is for $6,374.48.

- Lawerenceville, GA, USA

problem #9

Jun 292016


  • 90,000 miles
I purchased the car on 3/2013, by 5/2016 the ac compressor failed and I had to pay $1,000 to replace, 2 weeks later the fuel pump failed and the car stopped in the middle of the road while driving, this was very unsafe I had my child in the back seat and we could have had a serious accident. The VW refuses to repair because a they say it's not a defaulty fuel pump. The dealer service states it should be approved and covered for full repair. Now, I have a $4,000 bill I can't pay, a car I can't drive and a car payment for a car I can't drive. I need help with this defective fuel pump.

- Palmdale, CA, USA

problem #8

Jul 302015


  • 62,000 miles


The problem showing error code P0087, P0387 high pressure fuel pump failure, the cost of expensive to repair, difficult to meet warranty related power-train & engine. It has been twoce break down. Its third break down. It only 62K mileages on it. VW want to working on it due of out of warranty cost. I am not happy that VW is not qualify to inspect part problem cause. I hope it is affect other customers who have simply problem with hpfp.

- Sunnyvale, CA, USA

problem #7

Jul 062015


  • 27,000 miles
While driving in my neighborhood I drove away from a stop sign and lost engine power. I pulled over and saw my glow plug light on and the check engine light on. I put the car in park and turned it off and then tried restarting it. No luck. I had the vehicle towed to the closest VW dealer in my area and the next day was told my high pressure fuel pump had failed and before they would fix the issue a fuel sample would have to be tested. I asked why and they said there has been issues with misfueling with unleaded gasoline and they said they believed I did not misfuel my car but were following VW's new service protocol. It has been 16 days and I was told they sent my fuel sample to the wrong place and it never made it to the "independent" lab. So now I wait and the car has not been touched. My vehicle ran normally until the complete failure of the hpfp and my car is under the new car warranty still. I should not have to be dealing with this and be told if the diesel is not up to specs that I responsible for the guestimated $7,000 bill. There are so many cases of this issue and even the dealer admitted the car is not designed for the quality of fuel we have in the U.S. and it makes me concerned that car should not be produced if it cannot handle our fuel, roads, emissions testing, etc.. I am absolutely frustrated, upset, and do not trust the service by the dealership any longer and do not event want to own my car anymore. I will never buy another VW again.

- Darien, IL, USA

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problem #6

Apr 012015


  • 50,000 miles
The contact owns a 2013 Volkswagen Jetta. While driving at various speeds, the vehicle hesitated intermittently when the accelerator pedal was depressed. The vehicle was taken to an independent mechanic and the diagnostic monitoring machine indicated the high pressure fuel pump was faulty. The vehicle was taken to the dealer and the diagnostic machine also indicated the same failure. Since the vehicle did not experience the failure while at the dealer, the contact was informed that no repairs would be performed. In addition, the contact received a recall notice for NHTSA campaign number: 14V656000 (suspension). After taking to the vehicle to the dealer, the contact was informed that no repairs would be done, even though the rear end sustained visible damage. The manufacturer was notified of the failures. The failure mileage was 50,000.

- Draper , UT, USA

problem #5

Jan 142015


  • 34,560 miles


High pressure fuel pump noise. Dealer diagnosed as pump failure due to contaminated fuel. Vehicle had always been fueled at high volume diesel outlet. Fuel outlet has local govt. Fuel contracts and monitors fuel on strict schedules as per their contracts. Volkswagen of lee's summit fixed problem under warranty but indicated the "extended warranty" that I paid extra for would not honor this repair at any later dated when this pump fails again. (due to bad fuel) ?

- Raymore, MO, USA

problem #4

Mar 032014


  • 22,740 miles
Several lights displayed on the dash preceded by a rattling noise in the engine. The car lost power, stalled and was able to start enough to drive to the shoulder, at which point it died completely. Was towed to the dealership and the hpfp had failed and was contaminated with metal shavings. Total rebuild of the hppfp. The hpfp failed again at 31,8883, this time with no warning except a check engine light followed by a complete loss of power. The car was traveling at 75 mph in the fast lane of I-80. Was again towed to dealership and repaired. They said a bolt failed and the system was again rebuilt.

- Foresthill, CA, USA

problem #3

Jul 102014

Jetta 5-cyl

  • 36,000 miles
Was driving when the car suddenly shut off but radio and dash lights were still on almost caused a crash finally got car stopped and started back up fine serious problem needs fixed....

- Celina, OH, USA

problem #2

Oct 162013

Jetta 4-cyl

  • 15,000 miles
Car is a diesel/tdi. Check engine light came on, car stalled and would not restart. Had to be towed to dealership. Problem turned out to be the high pressure fuel pump (hpfp) and entire fuel system had to be replaced. This has happened twice in the same car (once again in may of 2014 - exact same problem).

- Cordova, TN, USA

problem #1

Aug 262013


  • 13,000 miles
My vehicle suddenly lost acceleration and subsequently stalled. Fortunately, I was able to pull between some construction cones before it lost power completely. Upon towing to a dealer, I was told the fuel pump had failed. VW warranty will cover all damage, but it is considerable. All fuel injectors, pumps, lines etc will be replaced. I soon learned from friends that this happened to their tdi model vehicles as well. All information that I find dates to 2011, but you need to know this problem is still occurring. I am very cautious about where I fill up and still experienced this failure. In spite of being assured by the VW mechanic that my car will be "perfect, " I feel that I need to report this incident.

- Oswego, IL, USA

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