fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
18,350 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Volkswagen Jetta seat belts / air bags problems

seat belts / air bags problem

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2014 Volkswagen Jetta Owner Comments

problem #2

Apr 072016


  • 31,000 miles


Week of April 3rd 2016 (approx thu Apr 7th) my 17 year old son expressed concern that the passenger side, rear seat belt buckle would no longer slide down the seat belt because it was getting caught at a torn spot on the seat belt that was now beginning to fray. We could not use the seat belt the way that it was so he sat on the other side to get home....updated 08/31/16 we observed the seat belt and noted that it was severely frayed approx of an inch into the edge of the seat belt. The nylon webbing was bunching up and not allowing the buckle to slide down the seat belt. My first assumption was that the seat belt got slammed in the door and may have cut it allowing the seat belt to start to fray. Thinking this was the case we decided to trim the frayed fibers from the belt and use an iron to seal the area by heating it. This worked well and allowed us to continue to use the seat belt but upon further examination we noticed that the frayed area was exactly where the belt stops in the opening in the rear dash, exactly!. we looked at the other two belts, rear center, and rear drivers side and noticed the same fraying occurring in varying degrees of damage, in the exact same locations, right where the seat belt stops in the opening in the rear dash, the exact same spot!..I called the dealership, thelen in baycity, mi to ask them to look at the seat belts while the car was in for its 30,000 mile scheduled oil change. I brought the car in on April 29th 2016.the dealership found additional maintenance that needed to be done and told me that I would have to leave the car and that they would have to elevate the seat belt issue to the regional Volkswagen rep. I agreed to leave the car. I returned to pick up the car and was told the seat belt defect would not be covered by VW. I appealed to VW customer service and BBB auotline but have been declined each time....updated 08/30/16

- Midland, MI, USA

problem #1

Aug 042014

Jetta 4-cyl

  • 5,700 miles
The car presented problems in the month of July. Stopping at a red light the car is completely turned off, also the cell phone charger not working, this happened three times unfortunately not had the time to take it to the dealer. No light at the board of any problem warned. Turned off and turned on the car again and went back to work. I made an appointment with the service department told me to take it on Monday, August 4 at 10:30 am, I waited until 1:30 pm. They didn't give another car for go my job. They said they had called the same Volkswagen and they could not find the problem. They gave me the car without solving the problem because it turns off only they fixed the phone charger. The car returned to present problems on Sunday August 31 at 7:30 pm. I started the car and drive 3 blocks / blocks and turn right the car turned off, I found myself with a co-Pilot. Turn off the car and turned it on like I used to, yes it worked, but it light seat belt and air bags began ringing since we had not recognized belts. Turn off the engine and turned on 4 occasions but the problem was not resolved. I had to be with this annoying noise during Monday (labor day). I come back on Friday 5 September to services department left my car and I need a car to get my job but the didn't want to give me when I told her that explain in a paper that there isnot a car for me she asked me to wait a moment and suddenly I got a 2015 Nissan Altima, but could handle only in New York I can not leave this area. I call wolkswagen 800-822-8987 because I want come back my money because the car presents too many flaws that can not be fixed and I will not be a victim of an accident in the future. Please appreciate attention to my order. Thanks a lot

- New Rochelle , NY, USA

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