The contact owns a 2016 Volkswagen Jetta. The contact took the vehicle to gunther Volkswagen of coconut creek (4300 fl-7, coconut creek, fl 33073) for a software update per NHTSA campaign number: 15V705000 (engine and engine cooling, service brakes hydraulic). The contact was advised by the mechanic that the oil consumption on the vehicle was high and metal shavings were found inside the oil reservoir. The vehicle was not repaired for the metal shavings. The contact also stated that after the software update was performed the "ECM" warning indicator illuminated. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 78,000.

- Ft Laudedale, FL, USA

The contact owns a 2016 Volkswagen Jetta. The contact stated that several hours after the vehicle was parked, the vehicle caught on fire. The fire department was notified and was able to extinguish the fire. The fire started in the engine compartment. A fire report was not filed. The contact was informed that the fire was caused by an electrical fault under the hood of the vehicle. The vehicle remained at the residence. There was no additional inspection done on the vehicle. Serra Volkswagen located at 1490 center point pkwy, birmingham, al 35215, was contacted by phone at 205-286-9924, and the contact was referred to Volkswagen customer care. Volkswagen customer care was contacted and informed of the failure. The approximate failure mileage was 46,000. At present the vehicle was not deemed to be destroyed.

- Birmingham, AL, USA

The key got stuck in the ignition. I could not turn the car off. I had to replace the ignition lock housing.

- Marietta, GA, USA

Vehicle pauses for a dangerous number of seconds while attempting to accelerate especially when crossing a very busy street intersection or highway. It happens while moving at any time. Is unpredictable.

- Alexandria, VA, USA

NHTSA campaign id 16V4030000.volkswagon ia ware of recall

- Birmingham, AL, USA

While driving the car on city streets and on the highway at 65 mph the car suddenly becomes unresponsive and slows to a stop. The steering wheel locks and the accelerator does not work. The car will not immediately restart. If the car is turned off and allowed to sit for 10-15 minutes it will usually restart. This has happened at least three times.

- Richmond, VA, USA

I believe my car is the result of a recent series of bad storms to hit this country and my car. I believe my car is a flood-car that has been very well cleaned inside and out, and cleaned so well that the title got a good wash, known in the industry as title-washing. I bought this car because it carried a guarantee making it a certified used car. A car that carries a certified used title of condition then one would expect nothing less than perfection. How I came to know about the possibility of a flood-car was there was what looked like river gravel deep in the cars door seal and there was a clear water-line behind where the moving part of the steering-wheel attached to the car. Now I'm unsure if Y'all are able to help me with this situation, even if it's to steer me in the right direction to find resolution to my flood-car issue. I really want all my money back and start all over with something less prone to flood waters.

- Granite Bay, CA, USA

Vehicle pauses for up to 5 seconds when attempting to accelerate across an intersection or while attempting to pass another car on the highway. This failure happens sporadically whether on a public street or highway. I never know when it will occur but have almost been hit by other vehicles several times.

- Alexandria, VA, USA

At any time, day or night, any time of the year, when accelerating from a stop or attempting to pass another vehicle, this car will fail to accelerate when pressing down on the gas pedal. The delay can be as long as 5 seconds and since I never know when it will happen, I feel the vehicle is very unsafe. It can fail to accelerate in the middle of an intersection with traffic coming at you from both directions and you will not be able to get out of their way. I feel I take my life in my hands every time I step into this vehicle and recommend that on one ever buy one of these death traps!!!!

- Alexandria, VA, USA

I am a VW fan and I am having serious issues with regards to my VW Jetta 2016 1.4. ever since my 1st service I advised the service department that my breaks are making a noise and every time they say it was fine. There is a knocking sound coming from the front left side when it is switched on and stays on and gets worse as you drive. When I purchase the car that sound was not present. Again I was told that there was nothing wrong with it, it is that way was mean to sound that way and that was normal. I then did some research and spoke to various people that have knowledge on VW as well as a previous service manager who told me that is an issue that they are trying to no face it. I was not please to their respond the car has 2,780 miles on it and 6 months since I drove it out of the lot I ask that someone do really need to address this. Then I was told that there will be a representative from VW corporation that will be coming and that he would be the one to have it inspected. This say in October 2016 today is April 2 2017. I am still waiting for that to happen to have the car inspected I am sure I will told now is close to year oh your warranty expired and that I will sit with the responsibility of fixing it myself. I see that happening I want my car fixed properly as I never had any issues with VW before but I am highly disappointed and worry about my safety. I complain and complain and nobody give a dame or nobody seems to care.

- Cathedral City, CA, USA

2016 Jetta SE1.4 new for 18 year old son for college. Within a week car was in the shop with electrical issues for lighter and usb shorting out phone + radar while the car was driving. No issue found we drove 1000+miles to school, center console would blink on and off during the trip. New dealer also did not find any issues. Car then started shutting off while driving under 5 mph in traffic in nyc. When coming out of the driveway the rear view camera turned off, the car turned off. VW was called they had him turn off the power by holding the pushbutton and break which restarted the car. New dealer still no issue found. The car continues to loose power all except auxiliary several incidents very unsafe. Was going up a hill and the car shifted into neutral and started rolling back, applied the handbrake the back wheels locked and the car stopped thankfully it was at night and no traffic. Two days later at jfk in the arrival line the car shut off while creeping forward. Took it to another new dealer they kept the car for one week, no issue found. Issues continued now including slipping out of gear revving to 8000rpm, having to push far down for the brake to engage. All the lights turn off while driving intermittently very unsafe. Took it to new dealer they found no issue I refused to pick it up and called VW Corp they had them drive the car for 50 miles finally an error message. They replaced the transmission solenoid. It is still having issues.the car overheated and the electrical stopped working. He smelled the coolant threw the vents he was about to pull over when the car revved to 8000 RPM and dropped out of gear so he pulled over and slowed down the lights and radio turned off. When he looked the exhaust manifold was glowing red. The car took an hr to cool down and electrical to come back. Back to the dealer again no issues again called VW Corp for complaint.

- Oviedo, FL, USA

I just purchased a 2016 VW Jetta S 1.4 gasoline turbo engine on 3/5/16. It has under 400 miles on it with light driving. The check engine light came on within a week of purchase and was taken to VW dealer service immediately. I was told issue was "defective brake vacuum and relay". there is currently an NHTSA open recall (23R1) that applies to the 1.8 and 2.0 turbo gasoline engine, but it should clearly include the 1.4 turbo gas engine. This is a major, safety critical issue to sell a car with. Brake failure could likely lead to fatalities driving in either highway or city conditions the Jetta 1.4 turbo gas engine model should be included with recall 23R1, NHTSA campaign number: 15V705000 I feel fortunate that I was not driving the car to experience brake failure, collision or death. This is completely unacceptable in a new car and has caused me to lose faith in the safety of the vehicle.

- Cambridge, MA, USA

This is the base model S automatic transmission 1.4 tsi. This vehicle doesn't have a gauge for measuring the temperature. Unable to make a decision promptly if the car starts to heat is a safety problem. The car apparently has a mechanism to lower the rpms if the car starts heating and has a light indicating that something is wrong with the cooling system but it is unacceptable that in 2016 you can't see the engine temerature. I didn't notice this while testing the car before doing the purchase and thought it was a matter of configuration but confirmed this with the manual. This car has 85 miles and when running through a slope in rural area if it decides to down shift theres a bump or a knock in the transmutation as if you were abusing the car and the motor or transmission mounts can't hold its force. It really feels awful when this happens. This should happen smoothly but it doesn't. I understand that it will make its own decision of what is the best gear in order to provide enough torque to manage the slope but this is not normal. This could be a sing of future failure and of course an accident can occur. Would like this two points to be investigated by NHTSA.

- Guaynabo, PR, USA