The contact owns a 2017 Volkswagen Jetta. The contact stated that while attempting to start the vehicle, an abnormal fuel odor was detected, and the vehicle failed to start. Additionally, there was a puddle of fuel underneath the vehicle. The vehicle was towed to the dealer, where it was diagnosed that there was a fuel leak coming from the fuel injector seal, and that the fuel rail and fuel injectors needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that NHTSA Campaign Number: 20V648000 (Fuel System, Gasoline) had previously been performed. The failure mileage was approximately 54,000.

- Killen, AL, USA

The contact owns a 2017 Volkswagen Jetta. The contact stated while driving 25 mph, she started to smell a fuel odor inside the cabin of the vehicle. The contact stated no warning light was illuminated. Shortly after, she received notification of NHTSA campaign number: 20V648000 (fuel system, gasoline). The vehicle was taken to the local dealer brooklyn Volkswagen service center (599 E 56th St, brooklyn, NY 11203, (718) 484-7788) and was informed that the recall repair was previously completed. The VIN still showed the vehicle as unrepaired. The contact stated that the failure persisted. The vehicle was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 26,000.

- Brooklyn, NY, USA

The contact owns a 2017 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 20V648000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Volkswagen of salem county (815 us-40, monroeville, NJ 08343) and the manufacturer, and was informed that the part was not yet available. The contact had not experienced a failure. The contact stated that he was concerned for his safety and had stopped driving the vehicle. VIN tool confirms parts not available.

- Penns Grove, NJ, USA

The contact owns a 2017 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 20V648000 (fuel system/gasoline) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- El Paso, TX, USA

The contact owns a 2017 Volkswagen Jetta. The contact received notification of NHTSA campaign number: 20V648000 (fuel system, gasoline) however, the part to do the recall repair was not yet available. The contact called autonation Volkswagen columbus (3000 N lake pkwy #300, columbus, ga 31909; (706) 522-2148) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that fuel was leaking from the vehicle and that 4 bolts were replaced in the past. The contact stated that there was an abnormal fuel odor coming from the vehicle. The approximate failure mileage was 51,400. VIN tool confirms parts not available.

- Daven Port, IA, USA