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7.7
pretty bad- Typical Repair Cost:
- $3,150
- Average Mileage:
- 21,150 miles
- Total Complaints:
- 7 complaints
clutch problem
Helpful websites
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A D V E R T I S E M E N T S
Purchased a new 2019 Jetta (Manual trans) in 2020. I took great care of the car with only dealership maintenance every 10,000 miles and didn't have any previous issues. One night while driving down a highway, the transmission popped itself out of gear and wouldn't allow it to put into any gear. I had to coast to a safe spot on the highway, which I barely made, and thought it just needed to be turned off and on. The clutch could no longer go all the way down. If I could get the engine started, it made a lot of noise and shook the car.
Towed it to a VW dealership where they diagnosed it as a worn-out clutch that caused $3,500 in damage! They claimed it's not covered under the warranty because the clutch is a "wear item" like brakes, I pushed back that brakes don't cost $3,500 to replace. The service person was sympathetic but said "it is what it is." Which is code for... it sucks to be you.
I very disappointment in VW's handling of this problem that they seem to be very aware of, and even fighting a class action suit in response (look up Dickinson and Conroy v. VW Group of America). My next step of to contact VW Cares and see how much they "care." But definitely looking into that class action suit. VW must recall their manual transmission now!
- J.W. D., Irving, TX, US