This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving the Please -??check starter system-?? error and -??ignition switch error-?? popped up and the dashboard died, AC died, no brake lights, no speedometer but the car kept running. There is no check engine light. I live in Texas where temperature is 105+ which could be the reason. This only happens if my car is sitting in the sun for hours, verses me driving it in the morning and then throughout the day. This is dangerous because I was on a busy highway, and should be a recall.
My car started fine, but turned off in the middle of my drive. I live in Las Vegas, NV so the extreme heat and a faulty car is very dangerous. There has been many issues with the ignition switch on the 2019 Jettas. Unfortunately the switch is on backorder.
As I was driving the vehicle the car just randomly shut off. It turned off the air conditioning and wiper blades as it was raining. It said to check starter system or ignition system or something like that. I recently had the software update recall done at the dealer also had a new battery installed by the dealer between two days. Also said something about checking the key battery. It has happened on two separate occasions this week alone.
Left my work parking lot and my jetta said there was an ignition problem and -??starter system failure-??. Then all electronics systems went dark but the engine kept running, until I came to a stoplight and stopped. I pulled over and turned it off. Then restarted. This is VERY DANGEROUS
Jan 2023-check engine light for oil came on-just had oil change November 21, 2022 and only went 3000 miles. No oil in engine so it was topped off at a local Volkswagon Satellite and inspected for leaks no leaks found. Mid Feb 2023 had to put 2 quarts oil in car and high pitch noise/humming coming from car when driving. Mar 2023 went to VW dealership and explained noise and oil. They said noise was bad wheel bearings and it was ok to drive until backorder came in to replace. Was told the oil consumption is normal for VW despite us telling them it-??s not normal consumption and they told us to read the owners manual. They couldn-??t find leak, they topped it off and sent us on our way. April, May 2023 humming noise louder and a creaky, clanking, cricket chirp noise began and gear shifting became delayed. Made an appoint with VW dealership for June 2023 for wheel bearings to be replaced and told them about oil (we had to put 2 quarts in June)and new noise, and shifting. Wheel bearings are replaced, noise continued and they replaced front axle, different noise continued and now they are replacing transmission. They said they were going to prep car for oil consumption test but DO NOT have my car back from the shop to drive it to determine the cause. Called sales to get quote on extended warranty as mine is about to expire in about 8000 miles. I was -??told it is not an inexpensive car to warranty and was quoted $5749 for a 4 yr 60k warranty (it-??s in an email I have) My worry is -??what else is going to break or even possibly hurt or kill my daughter-??. This was her graduation present to get her through college and on her feet with a job. She attended undergrad out of state and now attending her graduate school out of state. 97% of her miles 62-64k are highway miles. She has kept up with all service requirements for her vehicle and has never been in an accident (carfax). All her records are in her car and can upload once we get her car back. Car is at Sheehey
- Hagerstown , MD, USA
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A minute after starting my car sitting in a hot parking lot, the entire car and engine shut off. A message popped up saying -??please check starter system-??. I looked this up and seems to be an extremely common issues with 2019 Jettas, and everyone has had issues with getting it fixed. Mechanics have said there-??s -??no issue-?? with the car because it won-??t shut off every time. Some even had their cars shut off on the highway. My car has about 25,000 miles and is in great shape. I-??m terrified to drive it for safety reasons, and I don-??t have money to take it in anywhere. I-??m so disappointed there has not been a recall on this common, extremely dangerous issue. There were no prior warning lights or signs.
When interior gets hot, check starter system message displays and all gauges, air conditioning system, infotainment system and all associated systems become inoperable. This becomes especially dangerous as it will happen while driving.
Car stalled and turned off after a red light turned green and pressed on the gas pedal. Error message popped up: Error: Start-Stop System. The red triangle with exclamation point symbol appeared. The check engine light has been on since. I had to immediately put my hazard lights on, put the car in park, press the start button to turn on again. It happened again immediately afterwards when the red light turned green again. Thankfully I was able to pull over safely. Will be sending the car to VW dealership tomorrow to be serviced to diagnose issue.
The car will just shut down. If the car is parked in the sun it will just randomly not start. Since the tempatures outside have gotten warmer it has now done 3 times: The car will start fine as I am driving the electrical panels and everything shuts off but the gas still works and the car says check starter system. My 16 year olds drive this car. The instrument panels all turn off. The car has also shut off the engine while in motion this is very dangerous. The check engine light doesnt show and because it is random my mechanic cannot find the main problem and parts related to this are sold out with VW due to if you look everyone is having this issue. Someone is going to die please. My car has service records just 50,000 miles and its been an on going issue for awhile. We cant trade it in for financial reasons but have to drive it. My husband and I have our kids driving our Hyundai and we drive this Jetta cause I would rather it shut down in the middle of an intersection with he or I driving than them. Please this Jetta will kill the drivers, passengers and whoever crashes into it when it keep shutting off. It has been at the shop for a week at a time at times trying to fix this
The contact owns a 2019 Volkswagen Jetta. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with an unknown warning light illuminated and an unknown message displayed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 119,000.
The vehicle steering has been off and alignment when driving. My gas gauge has been off constantly, since I've owned the vehicle. I documented this many times and reported this to the dealership under warranty and Volkswagen care.
Vehicle caught fire while putting car in reverse. Car exploded from engine, no check engine light. I could have died, the fire almost burned down a building. The fire department was called and the front of the car was melted. My arm was injured and I had to get a new cast for my broken wrist. Car was towed by city officials as a hazard.
I was driving on a active snowing highway at 7pm when an alert appeared on the dashboard to -??check starter system-?? and -??pull vehicle over-??-??. During this time im on the highway going about 6mph and everything electrical turned off including my headlights and windshield wipers turned off. I was able to activate my hazards and pull off the highway but due to the snow and everything electrical cutting off my windows fogged up and almost caused me to crash into a semi-truck. I have googled this issue and it seems to be very common for this specific vehicle.
I bought the car October 1 2022 around October 15th it shut off without and warning while crossing over a intersection on November 19th I was on i95 north and it shut off again with no warning I got to the side of the highway and it started I got about a mile up the highway and it shut off a 3rd time this time it said error stop/start
Had a 2019 Jetta 1.4 Turbo and kept hearing the same grinding noise over and over that everyone says. I couldn-??t determine if it was coming from the transmission or torque converter or something else. I took it to the VW dealership twice and both times they claimed they couldn-??t hear anything and kept my car all day long without calling me or anything. They also said it was normal. I know quite a bit about cars and that-??s not normal. It-??s kinda like the dealership didn-??t want to help. They kept saying it-??s still under warranty, so we are documenting it. Ok, I get that, but that-??s not helping me at all. They are not worried about it because it-??s not their car. Got to the point I finally got fed up with it and sold it. I traded a perfectly good car in to have a newer one only to have problems. It-??s gone now of course, but I will never get my other perfectly good car back. Not pleased with Volkswagen and will never buy another one.
On Jun 4, while driving on southwards on HW17 the steering became unresponsive. Eventually, the car, with four passengers, hit the curb. The vehicle is yet to be inspected by dealership, VW representative or repair shop person. I plan to take the car to repair shop, when they open on Monday, Jun 6. The car Engine Malfunction Light had turned on.
Car started making a weird noise after service. It sounded like a tractor trailer idling next to me. Brought the car up to the dealership and determined it was due to a faulty engine. Luckily I didn-??t avoid the sound since there was metal shavings in my oil pan which could have caused a complete engine failure. Car only had 27K miles on at the time.
Issue: 2019 VW Jetta, the problem first occurred at 46,000 miles and has occurred approximately 8 times while in operation both when at a full stop and in motion at speeds from 10 to 50mph. When this happens all electronics shut off, dashboard goes blank, to include turn signals, side and front warning indicators, head lights and brake lights. This appears to happen in elevated outside temperatures. The vehicle will still drive, however without any electronics, lights etc. Vehicle starts up again with full electronics after stopping and restarting engine, usually takes two or three attempts. This has put my safety and drivers around me at risk of accident. I took the vehicle to the VW dealership, they did not observe the problem to my knowledge but said diagnostics indicated the original battery was malfunctioning and needed replacement, which I had done, not by VW. After battery replacement and recoding of electronics according to VW specifications, same issue occurred again two days later. Dashboard warning message, -??Please check starter system-?? appears when this failure happens. Also states pull over immediately and address problem. Research online indicates this is a common problem in VW-??s and appears to be an electrical switch problem. See attached VW Dealership docs.
A D V E R T I S E M E N T S
- Carrollton, TX, USA