I took a car brand new 2019 after 5K miles light on display ' please check oil level' I went dealership and they told me when you lights its on stop here and we fuel it quarter oil...so now I see dealership every 5 K mile and every 10K mile when I change oil... no body care this is disrespect for costumer never buy Volkswagen

- West Palm Beach, FL, USA

Vehicle has 30,000 miles on it and the check coolant level warning light has been coming on. Took it to the dealership and first was told it had a coolant leak and needed a new thermostat. A little later the dealership then apologized and said that was for a different vehicle and ours was just low on coolant. I was told this is not abnormal as fluids need to topped off periodically.

- Apache Junction, AZ, USA

I have about 14, 000 miles on the car and it burns through engine oil very quickly. Sometimes I can even smell the burning oil. Twice the add oil light has come one. It seems that a car this new shouldn't burn oil like this. Dealer says this is normal. Could it be that the oil is too thin? I have no idea, but frustrating.

- Alexandria, VA, USA

My car is burning oil and running very well before the 10K recommended intervals. My car is only 1 year old and every month I have to add a half a quart of oil so I dont forget to check and run out of oil and get the oil light. There are many complaints about this vehicle burning oil. VW says its normal to run low after 1000 miles..."? how is this acceptable" luckily I change my oil more frequently than every 10K miles and noticed it was 2 quarts low.

- Albuquerque, NM, USA

Recently purchased a 2019 VW Jetta and having the same issues that many of the other owners are experiencing. Under low acceleration it stalls and makes a grinding, whirring sound below 20-30 mph. It makes me timid to drive it because it has almost caused people to rear end me due to the stall. It falls on its face when you need it to move. I'm concerned as the noise has gotten louder the last few months. I have not taken it to the dealership yet, but now upon reading all of the concerns, it seems to be a waste of time to take it to the dealer.

- Athens, TX, USA

I just purchased a 2019 Jetta R line and since day one I have a grinding noise coming from the transfer case or the transmission. It's always there at around 50km/per hour for about 2 sec. Like many others said it doesn't feel right for me. I hope VW will take action and do something about it. On top of that I lost all my radio presets and the screen has started to freeze. I also notice a knocking sound in the rear suspension over normal bump

- San Antonio, TX, USA

2019 Jetta S. began stalling after 6 months of ownership. Car was purchased brand new with 62 miles. Brought vehicle to dealer 09/27/2019 and they stated it was fine no issues could be found. On 05/18/2020 the car stalled again it had 15452 miles on it. It was towed to the dealer where they kept the car until 07/25/2020 to fix the problem. They stated it was fixed. On 07/30/2020 the vehicle stalled again, and this time the brakes failed and the steering wheel locked and I lost control and crashed into a center median with large boulders in it. If they were not there I would have continued into oncoming traffic. I was traveling at 45 mph when the impact occurred. The vehicle safety systems did not deploy because the cars engine was not running at the time of impact.

- Las Vegas, NV, USA

Twice now on city streets accelerating from stops to either go straight or turn left the car has kind of stalled or lost power causing potential crashes with oncoming and rear vehicles.

- Surprise, AZ, USA

Makes a loud grinding noise when accelerating. Dealership tries to say it's normal. Feel vibrations in gas pedal. Happens usually between 20-40 mph. RPM gauge appears to stick. Looked up complaints and there are several matching what I am experiencing. A certified mechanic not associated with dealership thinks it's a bad torque converter or transmission issue. VW says it's normal and refuses to fix it.

- Dayton, OH, USA

The car is brand new with 6317 miles. Driving home and it pings on the panel with the oil sensor light oil is low. We pull over and check there are no leaks. No reason for this in a brand new car.light stayed on.we were on a highway 60 miles from home. Call dealer he said bring it in they are having issues with them using oil. This is an issue.

- Roanoke, VA, USA

I have a 2019 VW Jetta gli bought new from VW dealer. When you first start the car in the morning or after its been sitting, basically cold, it idles very rough. The whole car vibrates and shakes. After the car warms up this goes away. The ride of the car feels like there is no suspension. You feel every bump in the road. I have never gotten motion sick from a vehicle while driving. This car gives me motion sickness every time I drive it. I have had others drive the car and report the say thing. I have had passengers in the car and they can't believe how hard the ride is. I have tried all the modes eco, normal, sport and they all have a horrible ride quality. The worst thing is I was driving the car home after work and while sitting at a red light the A/C stopped blowing cold air. After coming off the red light I started smelling fuel coming from the A/C system. The A/C system was on max A/C with the recirc on, so was not on fresh air. Pulled over, opened the hood and saw fire coming from between the engine and firewall on the passenger side. I dropped the hood and the fire ball shot out the side passenger side right behind the passenger front tire. The side and under carriage of the car was on fire and is burnt up. I contacted the dealer they said to drive it in and they will take a look at it. Drive it in"??? after it was on fire??"

- Luling, LA, USA

Engine stalls in neutral or with the clutch in when coming to a stop or slowing down to turn.

- Palm Bay, FL, USA

Whenever I accelerate, especially at a normal or light rate, I hear a grinding noise. It usually happens anywhere from 25-40 mph and doesn't matter if the engine is cold or warm. It has happened ever since I got the car and I have taken it to the dealership twice to get it checked out. When I took it there I was told that it was the ABS system kicking in. The second time I took it there I was told that it is a 'normal sound that all Jetta's make'. I don't think a new vehicle should be making any sort of grinding noise. It sounds like it is coming from the transmission or drivetrain and that's what concerns me.

- Lincoln, NE, USA

I have a 2019 Volkswagen Jetta gli 35th anniversary edition 2.0T tsi w/ 6 speed manual transmission. (only 3500 manufactured in the world) 1. I have a very loud clicking/tapping noise when at idle and lower rpms. Vehicle had about 9,000 miles on the odometer when noise started. I have multiple videos and sounds recordings of the vehicle having this noise. I took the vehicle in for diagnosis. I showed the service advisor the videos and he said "it does not sound normal at all, in fact it sounds like internal damage/defect". the tech had taken it into the shop and came back and said it sounded 100% normal. I am now at 12,000 miles and did my oil change at the 10,000 mile mark. Noise is still there. I am afraid if the noise keeps going on and it is causing internal damage my car will be destroyed. The vehicle has stalled out on me 1 time at a traffic light since I bought it in December of 2019. (clutch was depressed and car was in neutral) I am currently going back to have them look at it and to get a trim piece replaced under warranty due to fault.

- Bangor, PA, USA

Bought 2019 Jetta in Sept. 2018. Jetta SE, habanero orange. Currently has 39,500 miles on it. Had been complaining to the service department ever since my first oil change (roughly 5000 miles). I change the oil every 5000, and every time I asked about it, they refused to acknowledge the issue. No recall. However, at 39,000 miles my car began "hard-shifting" and would get stuck/locked in gear at slow traffic speeds (20-40mph). It would then slam into gear, and I would continue on my way. Took the car into Volkswagen, requested to see the foreman to replicate my issue. Talked to VW customer care in order to open a case. Replicated the issue with the foreman, and they took my car for inspection and repair. They found as follows: - burnt transmission fluid - metal shavings in the transmission fluid - metal shavings in the oil - metal shavings in the oil cooler. Car felt very unsafe for regular use. Car would not drive correctly. Being stuck in gear requires me to pull the vehicle over during freeway driving. Would not allow me to accelerate correctly. Happened during slow speeds, roughly 25-40mph, also, while speeding up to roughly 60mph.

- Temecula, CA, USA

Factory defect

- Chatsworth, GA, USA

Car makes grinding noise when going between 20-40mph, every car I test drove made this noise so I assumed it was normal. Not as loud in the sport mode but noticable in eco mode more. My car has 4000 miles on it. VW says it is a normal sound. Also breaks squeal very loudly when backing up, again they say normal.

- Alexandria, VA, USA

I previously filed a complaint, complaint number 11306864, with reference to my 2019 Volkswagen gti autobahn, manual transmission, purchased as new on January 17, 2020, with reference to low-speed engine stalling. I have since discovered that my vehicle was reported to the NHTSA as repaired by VW service action code 24 fd, published on December 6, 2019. However, low speed stalling intermittently continues as I have experienced three further instances of it over the last ten days since I reported this troublesome behavior. In other word VW service action code 24D apparently has not rectified the problem. Thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Tampa, FL, USA

When the vehicle is accelerating in either normal or eco mode, when it approached 28mph and shifts gears the engine makes a scraping/grinding sound. This happens consistently in the same driving session when accelerating with this gear change. This will happen on highways under rapid acceleration or on local streets under light acceleration. This is a great cause for concern as the sound could distract the driver and represent damage overtime to the engine.

- Mountain View, CA, USA

The vehicle has a high pitched whine coming from the engine area under acceleration. Dealer can not find issue and fix. VW has sent engineer out twice so far.

- Liverpool, NY, USA