The contact owns a 2002 Volkswagen Passat. In 2007, the contact stated that water would drain into the motor during heavy rains, and cause the brakes to fail. The dealer discovered that water was entering the brake line, but never informed the contact of a recall. Instead, the dealer repaired the brake system and stated that it was a courtesy from Volkswagen. After the repair, the failure recurred and the brakes failed while driving 30 mph. The contact noticed thick, white smoke coming from the exhaust pipe. She had to strike the wheel against the curb in order to stop the vehicle. The following day, she took the vehicle to the dealer and they made repairs again. The failure mileage was 21,000.

- Floral Park, NY, USA