Failed steering wheel clock spring as described in 2015 recall 69L2. Airbag light is illuminated and all steering wheel buttons, including horn, do not function. All symptoms began while making a turn while driving vehicle. Dealer reports that this vehicle is not eligible for recall repair.

- Saint Louis, MO, USA

Steering wheel had a slight tug and a noise. Lost all functions on steering wheel. Was on a country rd. Took it to a VW mechanic in quincy pa on Sept 4 2020. They said the clock spring broke and there was a recall on it. I looked it up and recall number 15V483000 came up. It was already fixed evidently. I guess I should not have it done now it is costing 800 dollars.

- Waynesboro, PA, USA

I was driving and I heard very weird noises were coming from the steering wheel everytime I turn it in either direction and the next day, the air bag light comes on. By the time I took it to the dealer, my horn stops working. So the dealership told me that there is a known issue with the clockspring in the 2012 VW Passat. What concerns me most is that the airbag will fail if an accident occurs, and it is unsafe to drive the car with a non working horne

- Troy, NY, USA

When I was driving on the fwy my airbag light came on and my door lock are keep going off as if im hiting the lock button

- Highland, CA, USA

While driving on a city street, the airbag light was activated in my vehicle. Upon review of the vehicle no functions on the steering wheel are working or the horn. My vehicle was recalled in the past due to the clock spring not working and taken to get fix. The same clock spring issue are occurring again.

- Camden, NJ, USA

The contact owns a 2012 Volkswagen Passat. The contact stated that the passenger side air bag warning indicator illuminated. The vehicle was taken to joe pecheles Volkswagen (3021 evans St, greenville, nc 27858, (252) 756-1135) where it was diagnosed that the seat sensor needed to be replaced, but was not repaired. The manufacturer was contacted and did not assist. The failure mileage was 60,000. Consumer stated repair would cost $515, warranty has expired.

- Nashville, NC, USA

Clock spring failure. All steering wheel electronics non-functioning. Drivers air-bag non-functioning. Previously recalled and dust cover installed, clock spring still failed. Clock spring failed while turning a corner at idle speed in a residential neighborhood.

- Cherry Hill, NJ, USA

I was driving yesterday, when southerly light show error airbags /ABS.so I when the first VW deals service, to find it out, and they were charge me just to looks up.I felt really disappointed, .I need help I'm driving so afraid every single day

- Hialeah, FL, USA

Broken clock spring air bags not working with light illuminated

- Daytona Beach, FL, USA

Airbags errors

- Cockeysville, MD, USA

Feb 2018 VW replaced the airbags and clock spring. Approximately one year later, the airbag lights came on together with the ABS and tire pressure lights. I have no power to the steering wheel, no horn etc. My steering is getting tighter and tighter to turn. I'm sure this poses some sort of a safety risk especially when this is the only vehicle I have. I wish VW would correctly identify the problem and issue a nationwide remedy to cure this defect. The sooner the better since VW has known about this since 2011. All of this happened overnight while my car was parked. I got into it to go to work and this is what happened. Please help your consumers to cure this defect and not put a band-aid on it.

- Bay Minette, AL, USA

The contact owns a 2012 Volkswagen Passat. While driving at an unknown speed, the steering lost power and the air bag indicator illuminated. The vehicle was taken to O'steen Volkswagen (904-322-5100, located at 11401 philips hwy, jacksonville, fl 32256) where the clockspring was replaced. The failure recurred and the same dealer replaced the clockspring again. The failure recurred and the same part was replaced for a third time. The manufacturer was not made aware of the failures. The contact was not sure if the failure was remedied. The failure mileage was unknown.

- Jacksonville, FL, USA

Takata recall I looked up vehicles VIN an noticed 6 recalls on it I had got the issue fixed and I noticed my sensor in my tire was blinking I took it back to the dealership guy working told me only a sensor I need to pay for which I have already looked up an seen that it was a recall on the tire sensor on the 24 of February I'm riding down patton St in greensboro nc I noticed my airbag light was blinking steering wheel started to shake rattled me I pulled over and airbags deployed I began to get in the car I'm not sure why the airbags came out I had to go to the hospital due to the airbags hittn me in the face I have reached out to the dealership spoke with supervisor ebbie also disrespectful I'm only wanting my car fixed because of an issue that was recalled on Volkswagen vehicles

- Greensboro, NC, USA

My vehicle has been just fine up until Saturday morning,12/1/2018 at approximately 10:30. As I was making a right turn I heard clicking coming from my steering wheel. Mind you I would here this clicking hear and there but figured maybe my steering column was getting rusty not know it was more serious until now. After I parked my car I received and air bag error. My car was apart of the takata airbag inflator recall and I got that fixed at the dealer April 2017. When I called the VW dealer near my residence, the service advisor ask I bring my car in to diagnose however from the sounds of it, appears to be a spiral clock spring issue. Of course being a female I had concerns and ask several questions goong back to the airbag replacement to see if it all tied in together. The advisor advised since the recall was a year and half ago this is a different issue but again would diagnose the vehicle first. Here's my issue. As I reached more, I noticed a lot of complaints and investigations related to the clock spring failure. There were recalls but my vehicle was not included. That is a huge problem and very concerning and poor judgement on VW behalf. Now I'm driving with a possible faulty airbag that was not really fixed, my horn does not work, nor any controls on my steering wheel. In my opinion I should not have to come out of pocket for such repair due to the lack of VW. VW are putting people's lives at stake. I've has electrical issues now this. Not reliable vehicles at all. I hope someone can look into this matter and address it. Thank you for your time!

- Atlanta, GA, USA

Airbag clock spring failure after previous recall work was performed. Encountered steering wheel resistance to cornering and heard crunching noise as airbag light came on. All steering wheel controls including horn were lost. Volkswagen dealer service stated over phone that this was unrelated to previous recall and would not be covered.

- Farmington, MN, USA

Vehicle was serviced September 2015 for recall regarding defective clock spring/ poor clock spring design. It appears that the vehicle had a clock spring cover installed to prevent damage. It appears the clock spring is now faulty. VW dealership confirmed other vehicles that had said services done noticed the clock spring maintenance performed improperly, leading to further damage. Defective clock spring was confirmed by the dealership. It has been a week and VW keeps dragging their feet on giving us information on what they're going to do. We have been severely inconvenienced due to the fact we are down to one car. If we choose to fix the vehicle now, VW will refuse to reimburse us. We have to leave the vehicle at the dealer and wait for them to decide what to do before we can do anything.

- Colorado Springs, CO, USA

Takata recall. I took my vehicle into VW in 3/2016 for the recall. At that time none of the controls on my steering wheel were working and the air bag warning light was on. I was advised they put a cover over the clock spring and also replaced the clock spring. Fast forward to 2018 and theres an issue with the clock spring needing to be replaced again. The driver airbag warning light is on agaon, steering wheel controls dont working and to add to that now a clicking sound when the steering wheel is turned. Vvw says im outside warranty on recalled parts and I'm the one that will be out of pocket on the $700 repair

- Fresno, CA, USA

I received a safety recal 69L2 stating that the steering wheel clock spring in my 2012 Volkswagen Passat could fail. The clock spring did fail and was repaired in 2015 under the safety recall. On Oct 5th 2018 the steering wheel clock spring failed again and Volkswagen refused to repair it under the 2015 recall. With a broken clock spring the driver air bag is disabled. The horn is disabled and all controls on the steering wheel are disabled. The steering wheel clock spring broke as I was making a normal right hand turn into my driveway.

- Petaluma, CA, USA

Last month, September 2018, while driving my car on surface streets, I started to hear a cracking noise coming from my steering wheel whenever I turned the wheel. My airbag light also came on. As I continued to drive, I was worried that my steering would fail from all the noise I was hearing from the steering column. Once I got home, I researched online what the problem might be and I also verified with the VW dealership that it was a broken clock spring coil and my airbag and all electrical components to the steering wheel failed and I was driving my car without the main safety feature which is the airbag. I went to the ventura VW dealership on September 20,2018 to have them replace the clock spring coil. They kept my car overnight and I had to pay for a rental car from them. From my understanding, VW knew that the clock spring coil could break and therefore they issued the VW recall # 15V483000 in 8/14/2015, to place a protective cover over the steering wheel clock spring. I had this recall already done to my car prior to this issue happening. Therefore it seems that VW's recall fix did not prevent the clock spring from breaking in my car. The ventura VW dealership service manager attempted to have VW reimburse me for this issue but they would not. It seems like this should be fixed by VW since they knew this is a problem and attempted to fix it with a recall in 2015 which failed. My car's clock spring broke despite having the VW recall protective cover in place and it was an expensive repair.

- Santa Barbara, CA, USA

I received a recall notice on my car 14 months ago, and immediately got it fixed. The recall was for my steering wheel clock spring- this affects my horn, airbags, and hands free phone option. I got it fixed in July 2017. 14 months later (today) it broke again. This is an obvious fault on Volkswagen's part. Because its after 12 months, they will not honor the broken part and fix it. I would have to pay out of pocket for the part that cost $300. This a safety issue, and I am afraid my airbags will not work, let alone my horn absolutely does not work. Volkswagen should honor this issue, and make an exception, since it is a two months difference.

- Ambler, PA, USA