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Several Stereo Problems Fender System
- Typical Repair Cost:
- No data
- Average Mileage:
- 12,000 miles
- Total Complaints:
- 4 complaints
Most Common Solutions:
- not sure (3 reports)
- replacement of console system did not fix problem (1 reports)
accessories - interior problem
- No one has added a helpful site for this 2013 Passat problem yet. Be the first!
A D V E R T I S E M E N T S
Hey all, I have a 2013 Passat SEL, stereo/nav started powering off/on/off/on whenever/wherever. Took it to the dealer, they pulled it and checked all connections, all were good. Said it was fixed, when I pulled off the lot and went 4 blocks...yup, back off/on/off/on TOOK IT RIGHT BACK. They broke down and said they'd replace it (under warranty). All should be advised, when VW replaces a stereo, you're getting a refurbished unit. This one did the same thing. They pulled one out of a used Passat that was on the lot, because VW wouldn't let them order another. Well, same problem with 3rd unit, but Dealer put on the last work order they will NOT look at it anymore for a stereo/nav issue, per VW.
Went to another "local" VW dealer in the next state to the South, they found a "deformed connector" and replaced it. Next morning (Friday morning), back to off/on/off/on (all on video, here's 1 of many I have: www.youtube.com/watch?v=ThWZtJZxYlI&feature=youtu.be ) so it's still there right now. It's not the unit, it's an electrical problem with the car or main computer problem.? It's a safety hazard as I lose the maps, navigation, back up camera, Bluetooth, even the nav in the MMI/MFI on the in-dash display goes out. Watch the youtube video, VW says it's a normal characteristic, I think it's a crock of crap! $30k car without music and safety features, VW accepts this? I don't!
Second dealer has had the car for 7 days. Was told another stereo unit ( makes Unit #4! ) was ordered (on a Monday), was told it would arrive Tues or Wed. It's a 1 hour swap, per the first dealer, but this is Thursday night and I haven't heard a word since Monday. I asked for a daily status update, no such luck. I don't want to upset the second dealer, as I'm sure VW is hard on them already, trying to find a way out of locating and fixing the real problem. Not just their $1,800.00 unit being replaced. I need to have a dealer to take it for scheduled Service and I know the dealer is "trying".
This is my 3rd Passat over the past 12 years, but it will be my last. Beware of VW, they want you to sign and drive, but once they have your money they're pretty much done with you.
Update from Sep 8, 2017: After over 3 months at the Dealer, a "short" was eventually found in the wire harness. The system still has issues (skips, slow, etc.), but at least hasn't been turning on and off all the time.
VWoA offered Full MSRP Credit towards another VW of same/greater price, then backed out. I was to go to Court June 27, 2017 but the VW Attorney "hurt his hand" and had it pushed back to September 27, 2017. ONLY 19 MORE DAYS TO GO. Hoping to get rid of this car as other problems still continue that VW doesn't want to address. Meet with Head of Service @ the Dealer in 4 days to discuss problems/resolution.
- George K., Bridgeville, DE, US