Clock spring broke in the car, 2014 model with 53K miles on it. Wife was just driving one day hear a snap and noticed the air bag light was on and horn and other button on steering wheel were not working.

- Orangevale, CA, USA

Takata recall, I verified there was a recall April of 2017 and immediately I called my VW dealer to schedule the maintenance. I was put on a wait list. I called back September 2017 and was advised that I was 10th down on the list and that they were waiting for the parts. I called back again 03/16/2018 and was advised I was still on the list and that they just ordered parts, there was a 4 day wait to get them, and then they work from the top of the list down. It's been over 2 years since the recall was issued and I have yet to receive service. I drive my vehicle daily to and from work, school, and daycare with my children. To this date I have not had an accident involving my airbags.

- Albany, NY, USA

The horn, airbag on drivers side, and bluetooth. All the components in the steering wheel stopped working. The airbag light came on in the dashboard, and the rest stopped working after a few days of light clicking noise from the steering wheel when turning. I had to take it for repair 3/13/18.

- Camden, NJ, USA

Takata inflator replaced, 2 months later, while driving, and turning the corner at low speed, on a city street, into my subdivision at approximately 3-5 miles per hour, during a snow storm. The air bag light illuminates, hear crunching sound coming from steering column, immediately following, I have no horn or steering wheel control buttons. I now hear the same crunching sound coming from the steering column every time I turn the wheel. Called dealer, advised it sounds like the clock switch which commonly fails and would cost around $900 to repair and was not under warranty, since I had 40K at the time of incident. I was advised that my air bag will not work without repair.

- Oak Creek, WI, USA

I am a dod civilian posted overseas in South Korea. I took my vehicle into get serviced at the Volkswagen service station in seongnam (autoplatz bundang, seoul, South Korea with a copy of my recall and I even translated what needed serviced. They even had the guarantee to service recall advertisement posted on their desk. However, they told me that they are unable to replace my takota air bags, despite the recall. They said they had issues with importing the airbags and were unable to service my vehicle at that time. They told me call back in March and check back then to see if they had any airbags then. However, I am due to ship my vehicle in February and will move back to the us in March 2018. I complained and said that I will report them as a certified VW service station that is refusing to service my recall. They apologized and said sorry that they could not replace my airbags at that time and I'd have to call back later. I asked if I could schedule a time to come back to do it then, once they had airbags, and they said no. That I would just have to keep calling to check.

- Apo, AP, USA

Front driver airbag fault light in on, vehicle horn does not work, when turning steering wheel there is clicking sound. This is similar to recall number 1V483000 dated 08/04/2015 but my vehicle is not on recall list

- Valrico, FL, USA

My vehicle has a recall that when taken to Volkswagen dealer has not been complete, also after programing the transmission my vehicle skips gears..

- Lyman, SC, USA

Turned car on to pull out of a parking spot in a parking lot, hear loud crack, airbag light came on, now steering wheel buttons don't work, horn doesn't work, and I hear something rattling around in my steering wheel and it makes noise when I turn

- Denver, PA, USA

The contact owns a 2014 Volkswagen Passat. While driving approximately 20 mph, another vehicle drifted into the contact's lane. As a result, the contact crashed into a cement divider. The air bags deployed and a white, powdery substance flew into the eyes of the contact and his wife, followed by metal fragments. The contact also stated that the passenger side air bag caught fire. The contact extinguished the fire. The contact's wife sustained injuries to the hip and stomach, which did not require medical attention. A police report was filed. The vehicle was towed to a body shop where it was diagnosed that a new transmission, front driver's side wheel arm, and air bag needed to be replaced. The vehicle was repaired. The vehicle was then taken to joe machens Volkswagen (1200 vandiver dr, columbia, mo 65202, (855) 301-6700), but the nature of the diagnostic and repairs could not be provided. The manufacturer was not notified of the failure. The failure mileage was 21,000. Consumer stated customer exited to a rest area, missed a turn and at last minute attempted to make turn, hitting a curb. Both tires on driver's side blew out and airbags deployed. Updated 10/1/18

- Kirksville, MO, USA

I was turning right at a speed of 30 when I heard a loud pop sound and the air bag light went on and all components on steering wheel stopped working. The horn does not work either. I brought car to VW dealer the same day and they ran a diagnostic test and said I need a new clockspring. I have heard many Passats have this issue but my cars VIN was not on the recall list. It's a safety hazard. Now I have a car with a broken clockspring. Amongst many other VW owners. Please help

- Missouri City, TX, USA

Takata recall I received a notice about the recall last year and contacted the nearest VW dealership in redwood city (www.boardwalkvolkswagen.com) on 12/11/17. They told me they'd put me on a waitlist for the replacement parts. I've called every week since then to see if the parts have finally arrived but it's been over a month now (1/15/18) and there's still no updates or concrete timeline for fixing the issue.

- Menlo Park, CA, USA

I have a 2014 VW Passat-car went in for a recall for airbags. (VW is saying that it is not takata recall) at the time my car was taken in, there were no problems with it. Had the recall completed and maybe weeks later my clock spring goes out (took a right turn, heard a click, and the "seatbelt airbag malfunction" light turned on) all the controls on my steering wheel go out, including the horn. I take it it to VW in scottsdale shortly after this happened and they told me that it is not related, not covered, and that my car was not part of the takata recall..(on their website it states 2012-2014 Passat included in the reacall) the service manager I spoke with said that he has never heard of the clock spring going out on its own. Little fishy how nothing is wrong with my car, I get the recall done, and weeks after my clock spring goes out (which is related to the airbag!) and told me it would be about $875 to fix! my car has only 58,000 miles on it.

- Scottsdale, AZ, USA

I have a recalled takata air bag in my vehiclke. I dodged a dog in the road and hit the guard rail where it is buried in the ground. My passet traveled 15-20 feet up the gaurd rail. The car was very damaged and my air bag did not deploy. The state patrolman and the tow truck were confused why the airbag didn't deploy. I was in motion about 75 ft from where I turned left onto the jhwy 96. The speed limit is 45mph. I as going about 20 mph. I turned from a county street onto co 96.

- Pueblo, CO, USA

Steering wheel clock spring defective, disabling air bag and other controls. VW has recalled this condition on other us-built 2014 Passat models, just not mine, since the recall is VIN-specific, and by chance, doesn't include my particular vehicle.

- Boyne City, MI, USA

Takata recall. The contact owns a 2014 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (Volkswagen of new port richy in new port richy, fl 866-753-0856) and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Tarpon Springs, FL, USA

Takata recall.like 6 months ago was ghange oil on dealer, and was ask about trade in my car but they give me a small price because my car has recall !!!they did not propouse me nothing to fix or chgange or do my problem!!I have two kids im worry about my safety please help me!!!!!!!!!!!!!!!!!!!

- Algona, WA, USA

The contact owns a 2014 Volkswagen Passat. Upon starting the vehicle, the air bag indicator illuminated and the horn failed to sound. On other occasions, the steering wheel clicked when turned. The vehicle was taken to an independent mechanic where it was diagnosed that the clock spring failed and needed to be replaced. The vehicle was also taken to savannah Volkswagen (50 eisenhower dr, savannah, ga 31406) where the diagnosis was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 15V483000 (air bags). The approximate failure mileage was 50,000.

- Savannah, GA, USA

Takata recall. I received a recall from VW for the takata airbag. In the description, on cars.com, it says "in the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag. Consequence a loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury." This is exactly what has happened to my vehicle. Nothing on my steering wheel works, not even my horn. I went to VW, and they replaced the takata air bag, but did not replace the broken clock spring because they say my car was not included in the recall for the clock spring. I think this is a major safety concern. I was told that my driver side airbag will not deploy in the event of an accident. One of the reasons I purchased this car was for the airbags and the safety features. How is there not a recall on my vehicle. It did exactly what said "may happen."

- Federal Way, WA, USA

Takata recall: I contacted VW in February about the recall that was in effect for my vehicle they assured me that they would get it fixed as soon as they could. It's six months later and I just received another letter in the mail about the recall and VW has yet to solve the issue for me.

- Mount Olive, AL, USA

Takata recall: I work for the U.S. army in germany. I purchased my U.S. specification VW Passat through the military car sales program. When I received the recall notification for the airbags I booked an appointment with my local VW dealer to have the airbags replaced. We took the car for the appointment and was told by the dealership they could not replace the airbags of an american specification car. I had a german attorney call the dealership to try and find a way to have the problem resolved and was ultimately told it was impossible. The work around was to have a memorandum prepared when the time comes to ship the vehicle saying the defective auto will be repaired upon return to the U.S.. the problem with this is my job is here and I have no set date to return to the U.S.. my family is forced to drive a vehicle with airbags that can kill us. I can't trade or sell the vehicle because it has a known defect that I can't get repaired in germany. I need VW to fix this problem. At this point I would prefer they take the car back. The VW website has one little paragraph dealing with military members and the solution they provide does not help us because again, we do not have a return date. The 1-800# is always busy and VW germany believes it is quite incapable of having an airbag shipped from the U.S. to repair the vehicle. I do not want to drive this vehicle any longer and would appreciate assistance in getting the car returned to VW. Thank you for your time and attention.

- Apo, AE, USA