fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
8,763 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2010 Volkswagen Routan brakes problems

brakes problem

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2010 Volkswagen Routan Owner Comments

problem #4

Jun 272011


  • 2,800 miles


Purchased the vehicle from the dealership in April 2011. We took a family vacation in June and noticed that the vehicle shut itself off a few times while in motion; causing the vehicle to lose power and all steering. On the same trip, when using the key fob, the entire electrical system would freeze and shut itself off. It eventually turns back on after 5 or so minutes. The wynn module was replaced. Before departing for the vacation, we had brake issues with them making a grinding noise and, sometimes no stopping power. Dealer replaced rotors. The passenger slider doors have issues. When closing, the door's safety mechanism would not back track the doors when it hit something coming or going into/out of the vehicle. The door shut on my son! the vehicle has been to the dealership more times than a new vehicle should.... did I mention that we still have brake issues and electrical issues. It seems that all the dealership can say is that we cannot duplicate the situation. Each time that the vehicle goes to the dealer, they have it for a week or more! I have owned Chrysler/Dodge products before this and this is why I went to a VW. Needless to say, I didn't do my homework before purchasing. It seems that this VW is a "Chrysler". as of today, 15 January, I am looking into the "lemon law" and possibly seeking legal action. Something needs to be done. Why do we have to wait until this VW vehicle causes serious damage to property, person and maybe even death before the NHTSA looks into the VW situations?

- Glendale, MO, USA

problem #3

Nov 012011

Routan 6-cyl

  • 12,606 miles
The rear rotors are found to be out of specification from the factory. The vehicle vibrates severely when braking from speeds in excess of 50 mph. I first complained about the problem to the dealership the vehicle was at approximately 3,500 miles and was told that it was a tire pressure problem and that the rotors were fine. I complained again at approximately 9,000 miles and was told the same thing. Finally at 12,606 miles I returned to the dealership and requested that they test the vehicle at 50 mph, as on previous occasions they had driven it in the parking lot and the problem does not manifest at speeds below 40 mph. The dealership finally admitted that there was a problem with the rear rotors in that the were out of specification, I.e. the wrong ones had been installed at the factory. My concern is that an accident could have occurred due to the incorrect rotors and I now wonder how many other Routan vans left the factory with the same problem. If the dealership and done a proper job when I first complained about the problem I would not be concerned at the moment. VW could have faced a severe liability lawsuit if I had been involved in a crash because of the out of specification rotors.

- Pembroke Pines, FL, USA

problem #2

Feb 222010


  • 9,000 miles
2010 Routan with less than 10K miles on it. While driving on a city street the vehicle shut off leaving us with no power brakes, no power steering and very little control of the car. My husband was able to pull over and wait for the car to stop. He then put it in park and restarted it. We took it straight to the dealership service. The same thing had happened to me the day before and at least a dozen times before that. I thought it was something I was doing. VW service can find nothing wrong with the vehicle and we have made it clear that they can keep it until they do. We do not feel safe and will not trust our lives or the lives of our child and friends in this car. I have heard many other people with this same problem. Something needs to be addressed asap. I have contacted VW and notified them of the problem and waiting for a call back. Also waiting for news on our vehicle..day 2 at the shop.

- Palo Alto, CA, USA

problem #1

Jan 172011


  • 10,646 miles
Routan seemed to jolt/skid when brake was pressed. This would happen approximately every 3rd day. Took it to the dealership and they found the rotors were worn. This I cannot understand when it is a new 2010 which I purchased in August of 2010. I do not comprehend and understand their explanation. The described how the rotor works along with the brake. Bottom line is a more sensible material is being used. They were not replaced only touched up. Makes no complete sense and to me is already a safety hazard. Also there is a ticking sound coming from the engine but they could not detect/find it. I'm to go back and do a test drive with their technician so that I can point out to them the sound. Well today when I started the Routan it has more of a clicking sound which was not there before. I would hear the sound only when the gas pedal was being used. When gas pedal would be released it would go away but now it is a constant sound.

- Los Angeles, CA, USA

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