10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
59,494 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Volkswagen Routan seat belts / air bags problems

seat belts / air bags problem

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2012 Volkswagen Routan Owner Comments

problem #5

Jun 172021

Routan

  • miles

A D V E R T I S E M E N T S

The ignition key inadvertently moves into the OFF or ACCESSORY position, the engine will turn off, which then depowers various key safety systems including, but not limited to, air bags, power steering, and power braking. This has happened to me several times including while driving on the interstate and in traffic. I was able to pull over but it is very difficult when power steering and power breaking goes out. I had children in the vehicle several times when this has happened. Per Volkswagon website, I removed all keychains or anything that would cause the key fob to be weighed down. When I contacted them, they said my van is not under recall even though it is the same exact issue previous models had been recalled for. The only symptom prior was the check engine light was on.

- Andalusia , IL, USA

problem #4

Jul 012021

Routan

  • miles
While driving along my vehicle will shut completely off. This happens especially on bumpy roads. Sometime the vehicle will shut off right after starting the engine. The only way I can duplicate the problem is to turn the key completely off and restart the vehicle. This problem is very similar to the recall with the 2010 Volkswagens.

- Shelby, NC, USA

problem #3

Jan 222020

Routan

  • 145,470 miles
The drivers headrest airbag deployed while sitting in my garage. Engine had just been started. If this had happened while driving it could have startled driver to the point of loss of control.

- Vilonia, AR, USA

problem #2

Jan 032020

Routan

  • 152,000 miles
I was parked in my garage. When I started the car, the driver headrest exploded forward. If this had happened while driving it could have caused an accident from the sudden movement and loud noise startling me.

- Vilonia, AR, USA

problem #1

Apr 052019

Routan

  • miles
I was in a pretty bad car accident 4/5/2019 with 6 kids in the car and none of the airbags deployed.. we were I motion when car infront of me tried to avoid the car in front of him. I saw him and I tried to avoid him so my left front hit his rear right side. None of the airbags deployed and now I have a horrible concussion in the hospital!

- Mount Airy, MD, USA

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