really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Volkswagen Touareg accessories - interior problems

accessories - interior problem

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2004 Volkswagen Touareg Owner Comments

problem #1

Nov 152004

Touareg 6-cyl

  • Automatic transmission
  • miles


1.the clock on the dashboard: The time is running almost 1 minute faster per day. If you don't fix it for 10 days, it would run 10 minutes ahead. 2.the driver's seat: When I purchased this car, I asked for power seats but the dealer didn't have it. I was a little uncomfortable with the manual seat, but the sales person convinced me, so I decided to take the one with manual. Since then, I've felt that the driver's seat is always sinking down so I consistently have to pull up the stick to push up the seat quite often while I'm driving. 3.rear seat: I had to fold the rear seat once to load something in the back. After, I tried to unfold the seat but it didn't go back. I brought this car to the dealer's service on Nov. 15th, 2004. While one of the service persons was trying to unfold the rear seat, he had to cut the seat belt and has scratched the seat and broken some piece on the seat. He said he's going to order some parts and it would take a few days. Ever since then, nobody knows the status of this order. Both the service dept and the "customer care" dept, in headquarters have always been telling me "it's on backorder" with "no further information", and they "don't know when" for last six months. I asked them "if you don't have the part, even in germany, how long will it take for the manufacturer to make the part?" and they keep saying is "don't know" and "we are still checking the status of the part everyday." In a common sense, the period of four months should be enough time to make the part and ship it to the dealer. I also sent a complaint letter to the CEO of the dealer/mckenna & VW North America headquater a couple of months ago. But still they don't know about the part.

- Brea, CA, USA

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